Mapping Configuration Items to DSM-Managed Computers

before you begin this process, ensure that dsm, the inventory management application, or another discovery product is able to export configuration items for managed computers to so that the configuration items are available in prior to starting this procedure if this is not the case, you must manually create a configuration item for each heat dsm managed computer before performing the following procedures we recommend that all new computers enable network boot prior to provisioning when configuration items are first created or discovered in , they do not contain dsm id or dsm platform information these fields are auto filled during the mapping procedures described in this section; you cannot enter or edit information in these fields manually after these fields are populated, their information is used as follows to provision a computer from , the dsm id field must be populated to install software packages on the computer from , the dsm id and dsm platform fields must be populated manually creating a configuration item computer record and mapping to dsm before you perform this procedure, the new computer must be identified in dsm by a dsm administrator we recommend that the new computer have network boot enabled, or press f12 during the boot sequence log in to the application as a open the ci workspace click new and select the appropriate new ci type , such as workstation or server enter information into the fields field description name the name of the computer to which you are mapping the name you provide must be the netbios name of the computer (for example, ( http //xyz abc com/kb/1234 ) the name can have a maximum of 15 characters and cannot contain any special characters domain the domain name of the computer to which you are mapping mac address the mac address of the computer the mac address must contain 12 characters and no dashes (for example, 0286bcf423f0) owner an owner for this computer manually map the configuration item to computer as follows a log into the console b open the dsm on demand sync request legacy workspace c click new dsm sync request d in the sync request type field, select identify computers e click save after the sync is successful, the application populates the dsm id and dsm platform fields in the configuration item record based on the mac address that you specified instead of performing the configuration item to computer mapping manually, you can wait until the mapping is executed on a recurring basis when the dsm computer sync workflow runs to view or set up a mapping schedule, see about scheduled synchronization docid 5xpr0a1 znljnd8rchvt mapping a discovered computer to dsm install the gateway on the client computer, if this has not been done before log into the console open the gateway workspace, and then open the record click scan active directory at the prompt, click yes the application starts the scanning process the application lists the unmanaged computers when the scan is complete click the task link to open the agent tasks tab from where you can view the progress of the scan the scan is displayed as an agent task, with a status (pending or complete) when the active directory scan has finished, all the unmanaged computers are listed click the configuration item tab, then select the devices to which to deploy the agent, and click deploy agent click yes to confirm that you want to deploy to the selected computers click audit inventory click yes to confirm that you want to proceed the application creates an audit task it can take a while for the agent to receive the task and act on it (up to 30 minutes with the default settings), and then a while longer for the resulting data to be processed into the cmdb when the audit has finished, any changes since the last audit are recorded if there are no changes since the last inventory, no additional information is recorded you can continue to work while the audit is being processed you must install the dsm client agent on all the computers to manage via dsm refer to the dsm documentation for more information map the configuration item to the computer as follows a log into the console b open the dsm on demand sync request legacy workspace c click new dsm sync request d in the sync request type field, select identify computers e click save after the sync is successful, the application populates the dsm id and dsm platform fields in the configuration item record