Knowledge State Transitions Reference

can create additional statuses to meet the business needs of your organization notifications show that the email is sent to the assigned reviewer based on customer configuration the listed roles have access to the knowledge workspace state description notifications roles draft articles are set to draft when initially created users in the self service portal cannot search the articles in draft state, but other users can when article is saved in review articles are set to in review when the owner is ready to have it reviewed users in the self service portal cannot search the articles in the in review state, but other users can this state starts the knowledge approval workflow no notifications reviewed article has been approved published articles are set to published when the reviewed article is published, which means that it is available in the self service portal only knowledge managers can update articles in the published state expired the article is obsolete but can be searched for by internal users archived the article is no longer part of the knowledge base only knowledge managers can search for it rejected the article has been rejected after review