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Overview
What's New
Announcements
Getting Started with Neurons for ITSM
Consoles and Portals in Neurons for ITSM
Types of Service Management Users
App login and navigation
Changing the Language or Locale
Changing and Recovering Passwords
Manage Your Profile Settings and Password
Neurons for ITSM Portals
Using Keyboard Shortcuts
Using Search
Answering the Survey
Agentic AI
Getting Started with Agentic AI
Knowledge base agent
Incident creation agent
Service request agent
Q&A agent
Summarization agent
Sample use case
Analytics
About Ivanti service management portfolio UI V3
Ivanti Service Management Portfolio UI V3
Configure and Assign Views and Layouts Using the Modern Page Designer
Comparison of Classic UI V1 and Ivanti Service Management Portfolio UI V3
Service Desk Console
About Workspaces
Using Search
About Enterprise Workflow Management
Using Email
Working with Roles
Chatting with Self Service Mobile users
Working with Mobile Analyst
About Incident Management
Working with Service Level Management
Working with Service Requests
Working with the Service Catalog
Working with Request Offerings
Working with Financial Management
Working with Change Enablement
Working with Problem Management
Working with Configuration Items
Working with Release Management
Working with Tasks
Working with the Call Log
Working with DSM
Knowledge Management
Working with Reports and Report Management
Working with Activity History
Working with Analytic Metrics
Working with Stakeholders
Working with Workflow Instances
Configure and Administer
Initially Configuring Neurons for ITSM
Administering and Customizing Neurons for ITSM
Ivanti ITSM Generative AI
AI Configuration Hub
Incident Correlation
Auto Triage
Business Object Summarization
Ticket Summarization
Knowledge Base Article Generation
Neurons AI
Translation Service
Auto-Translation
Write Assist
Expression Assist
AI Search
Develop
Working with the Web API
Rest API
Web Service Methods
Working with the Ivanti Integration Web Service
Working with Webhooks
UI Migration Guide
Using the Ivanti Neurons for ITSM Online Help
How do I ...
Best Practices
More Information
Third-Party Attributes
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Configure and Administer
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Using the Graphical Action Des...
Examples of Using Actions (GAD)
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These are examples of using actions in the Graphical Action Designer (GAD).
Example: Updating a Record using the Go to Record Quick Action (GAD)
Example: Creating and Updating a Record using Go To Record Quick Action with Webhook Values (GAD)
Example: Monitoring Server Health Using Run for Collection (GAD)
Example: Creating an Escalation Workflow using the Decision Quick Action (GAD)
Example: Using the GoTo Action Quick Action (GAD)
Example: Using the Show a Popup Quick Action (GAD)
Example – Using Quick Action Variables in Expressions (GAD)
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Example: Using the GoTo Action Quick Action (GAD)
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