Example – Using Quick Action Variables in Expressions (GAD)

1 min

Role: Administrator.

Minimum Version: Ivanti Neurons for ITSM 2024.4.

Feature Eligibility: To use these Quick Actions, set the global constant EnableActionService to True.

This example shows how to store a user’s response from a prompt into a Quick Action variable and then display that response in a pop-up message. When using a variable inside an expression (for example, concatenating text), you may need to convert the variable value to text using ToString().

Procedure

Log into the Service Desk console as an Administrator.

Select any incident from the Incident workspace.

Go to More menu > Edit Actions > Graphical Action Designer.

Drag the Update Variables and Stored Values block from the Advanced Actions.

Click Editor in the side-panel.

Add a variable with the following values:

a. Variable Type: Variable

b. Name: YesOrNo

a. Type: Text

b. Value: $(Prompt("prompt","YesNo"))

Add a Show a Popup block after the Update Stored Values and Variables block.

a. In the Show a Popup's configuration, set Contents to: $("YesNo response is " + ToString(Variable("YesOrNo"))).

Save the action and execute it from More menu > No Category > select the action name in the incident form page.