Default Escalation Settings

this topic lists the default escalation settings (without service level agreements) default incident escalation schedule docid\ s2oengn1a gefwst 3gz9default task escalation schedule docid\ s2oengn1a gefwst 3gz9 default incident escalation schedule condition target resolution time action priority 1 1 business day first escalation after 5 hours and 2 minutes (21%) from the incident creation time second escalation after 7 hours and 12 minutes (30%) from the incident creation time third escalation after 19 hours and 55 minutes (83%) from the incident creation time notification sent to service desk manager when response time is breached priority 2 3 business days first escalation after 13 hours and 40 minutes (19%) from the incident creation time second escalation after 17 hours and 16 minutes (24%) from the incident creation time third escalation after 2 days, 11 hours, and 45 minutes (83%) from the incident creation time notification sent to service desk manager when response time is breached priority 3, 4, and 5 5 business days first escalation after 1 day, 1 hour, and 12 minutes (21%) from the incident creation time second escalation after 1 day, 9 hours, and 36 minutes (28%) from the incident creation time third escalation after 4 days, 3 hours, and 36 minutes (83%) from the incident creation time notification sent to service desk manager when response time is breached default task escalation schedule the default task response escalation schedule is one day the default task resolution escalation schedules are as follows condition target resolution time action priority 1 4 hours first escalation after 2 hours and 36 minutes priority 2 1 day first escalation after 15 hours and 36 minutes priority 3 2 days first escalation after 1 day 7 hours and 12 minutes