Change State Transitions Reference
Administrators can create additional statuses to meet the business needs of your organization.
From State | To State | When ... |
|---|---|---|
--- | Logged | The change is created. |
Logged | Requested | The change requester requests change by updating the status to requested (or done by quick action). |
Logged | Canceled | The change requester cancels the change by updating the status to canceled (or done by quick action). |
Proposed |
| Use when the change require financial approval. Attach business cases and scope of change documents when in this state. |
Requested | Pending Approval | The Change Manager reviews the change and updates the status to pending approval, which triggers the change approval workflow (for certain change types). |
Requested | Denied | The Change Manager reviews the change and updates the status to denied. |
Requested | Canceled | The Change Manager cancels the change request. (The change cannot be canceled by the requester after it is requested.) |
Pending Approval | Denied | The change is denied by the approvers (depends on the Get Approval block for the approval, if all approvers must approve for a change to be approved). |
Pending Approval | Canceled | The Change Manager cancels the change. (The change cannot be canceled by the requester after it is requested.) |
Pending Approval | Scheduled | The change is approved. |
Pending Approval | Deferred | The Change Manager defers the change. |
Scheduled | Implemented | The change is implemented (all tasks completed). |
Scheduled | Canceled | The Change Manager cancels the change. (Change cannot be canceled by the requester after it is requested.) |
Implemented | Closed | The change is closed. Post-implementation review is conducted. |
Deferred | Requested | The change requester requests a previously requested change that is in deferred state. |