Adding a Connector Service
0 min
Add Connector Service information for Jira or ADO so the Ticket Sharing and Synchronization (TSS) service can find it.
- Sign in to Neurons for ITSM as an Administrator. Open the Connector Service workspace.
- If the required service (Jira or ADO) is not listed, select New Connector Service.
- In the Service Name field, enter ADO or Jira.
- Click Save.
- In the Credential Parameters tab, ensure the following parameters are selected:
- Service URL
- Username
- Password
- In the Supported Operations tab, select the following options:
Push Comments added in HEAT to Service
Pull Comments added in Service to HEAT
Push Attachments added in HEAT to Service
Pull Attachments added in Service to HEAT
- Click Save.
The newly created Connector Service is now available in TSS.