About the Service Level Manager Dashboard
0 min
The Service Level Manager dashboard gives you a snapshot of service level targets while enabling you to drill down and view certain details.
- Log in to the application as a service owner.
- Click All Dashboards. The system displays a list of dashboards.
- Open the dashboard called SLM Dashboard.
Service Level Manager Dashboard
The default dashboard provides the following:
- Service Compliance Trend: The trend of the overall compliance of service requests.
- SLA Target Compliance: Compares the target compliance vs. the actual compliance of each service level agreement according to organizational unit.
- SLA Compliance: Compares the target compliance vs. the actual compliance of each service level agreement according to service.
- OLA Target Compliance: Compares the target compliance vs. the actual compliance of each operational level agreement according to team.
- UC Target Compliance: Compares the target compliance vs. the actual compliance of each underpinning contract according to vendor.