About Stored Prompts
1 min
a prompt is a display window that requires users to provide information before proceeding with a process or action (example specify the reason for putting an incident into pending status) a stored prompt can be used multiple times within anywhere that a quick action or an expression is used that involves user interaction use a prompt to provide information, such as name or id of an incident owner start and end dates to search for change requests within a date range reasons for escalating an incident stored prompt data types are text number date and time boolean table pick list stored prompt use examples you can use stored prompts for any number of reasons, such as populating email addresses, formatting forms and pages, or standardizing a company's branding across the platform stored prompts can be used in searches in comparison clauses to prompt users to select a value to search in quick actions to prompt users for more information before proceeding with the action in expressions to prompt users to specify a value as part of an expression