Working with Human Resources

7 min

Role: HR Administrator, HR Manager, HR Recruiter and HR Analyst

Minimum Version: 2020.2

With Neurons for ITSM Human Resource (HR) Management, the HR department can function in a streamlined and efficient way while servicing its employees' requests promptly.

Installation and Configuration

This section explains the installation and configuration process for ITSM Enterprise in both cloud and on-premise environments, for new and existing customers.

New Customers - ITSM Cloud

Neurons for ITSM Enterprise Line of Business (LOB) is included with ITSM deployments for all new ITSM customers. No additional installation or manual upgrades are required. ITSM Enterprise license or Enterprise solution package are required to access ITSM Enterprise Workflows.

Contact Ivanti Operations to activate LOB content if upgrading licensing from standard ITSM to ITSM Enterprise.

Existing Customers - ITSM Cloud

Existing ITSM cloud customers who wish to activate Neurons for ITSM Enterprise will need to engage Ivanti Professional Services (PSO), Certified Ivanti Partner, or https://www.ivanti.com/en-gb/services/professional-servicesIvanti Operations in order to enable the additional content.

New Customers - ITSM On-premise

Neurons for ITSM Enterprise is included with new on-premises ITSM installations and can be activated for customers who have the required ITSM Enterprise licensing.

Contact Ivanti Professional Services or a Certified Ivanti Partner to enable the additional content.

Existing Customers - ITSM On-premise

Existing ITSM on-premises customers who wish to upgrade to Neurons for ITSM Enterprise will need to engage with Ivanti Professional Services or a Certified Ivanti Partner.

Features

Employee data is secure with HR Case confidentiality and role-based access/viewing rights.

HR-specific service requests make it easier for employees and HR teams to place requests.

Employees can report grievances which are logged as a HR Case and a case owner from the HR team is assigned to work on the case till closure.

Reporting and Dashboards to analyze how the HR department is doing.

User Roles

The following HR roles are available in Neurons for HR. Each user role has different capabilities, roles, and responsibilities:

HR Administrator - configures and administers the HR user roles and responsibilities.

HR Manager - manages the overall functioning of the HR department and holds approval authority.

HR Recruiter - manages all recruitment tasks.

HR Analyst - manages HR-related cases and request, a role similar to a Service Desk Analyst but limited to HR-related tasks.

Important: Edit and read-only permissions for metadata components including fields, relationships, forms, lists, layouts, triggered actions, saved searches and pick lists are indicated by a green pencil Inline image or red dot icon in the Configuration console. Components indicating a green pencil icon can be edited; components indicating a red dot icon are read-only. Components with no icon displayed can be edited and deleted. You can duplicate a read-only component and then edit it. Metadata components marked with a yellow pencil Inline image icon indicate a soft lock, meaning they have limited edit permissions. For more information on Soft lock, see Modifying a Business Object with Soft lock.

Dashboards

The HR dashboards are available only for HR Manager and HR Analyst user roles and are displayed on the Home page. These dashboards provide a visual representation of data for HR Managers and Analysts with reports which help to track, monitor, and make business decisions.