Working with Human Resources

role hr administrator, hr manager, hr recruiter and hr analyst minimum version 2020 2 with human resource (hr) management, the hr department can function in a streamlined and efficient way while servicing its employees' requests promptly installation and configuration this section explains the installation and configuration process for itsm enterprise in both cloud and on premise environments, for new and existing customers new customers itsm cloud line of business (lob) is included with itsm deployments for all new customers no additional installation or manual upgrades are required itsm enterprise license or enterprise solution package are required to access itsm enterprise workflows contact ivanti operations to activate lob content if upgrading licensing from standard to itsm enterprise existing customers itsm cloud existing cloud customers who wish to activate will need to engage ivanti professional services https //www ivanti com/services/professional services (pso), certified ivanti partner, or https //www ivanti com/en gb/services/professional services https //www ivanti com/en gb/services/professional servicesivanti operations docid\ xmvzlfcwdkupkfflhopic in order to enable the additional content new customers itsm on premise is included with new on premises installations and can be activated for customers who have the required enterprise licensing contact ivanti professional services https //www ivanti com/services/professional services or a certified ivanti partner to enable the additional content existing customers itsm on premise existing on premises customers who wish to upgrade to will need to engage with ivanti professional services https //www ivanti com/services/professional services or a certified ivanti partner features employee data is secure with hr case confidentiality and role based access/viewing rights hr specific service requests make it easier for employees and hr teams to place requests employees can report grievances which are logged as a hr case and a case owner from the hr team is assigned to work on the case till closure reporting and dashboards to analyze how the hr department is doing user roles the following hr roles are available in each user role has different capabilities, roles, and responsibilities configures and administers the hr user roles and responsibilities manages the overall functioning of the hr department and holds approval authority manages all recruitment tasks manages hr related cases and request, a role similar to a but limited to hr related tasks important edit and read only permissions for metadata components including fields, relationships, forms, lists, layouts, triggered actions, saved searches and pick lists are indicated by a green pencil or red dot icon in the components indicating a green pencil icon can be edited; components indicating a red dot icon are read only components with no icon displayed can be edited and deleted you can duplicate a read only component and then edit it metadata components marked with a yellow pencil icon indicate a soft lock, meaning they have limited edit permissions for more information on soft lock, see modifying a business object with soft lock docid\ prrpnuvje8dmzc oaqymn dashboards the hr dashboards are available only for and user roles and are displayed on the home page these dashboards provide a visual representation of data for hr managers and analysts with reports which help to track, monitor, and make business decisions active hr requests by service key to symbols refresh the data being shown by the dashboard pane export the chart to a png image toggle the chart legend on or off maximize this chart pane to full screen dashboard list hr analyst dashboards active hr requests by service active hr cases by priority my open hr tasks cases assigned to me data provided from open hr cases where you are the owner my follow up cases data provided from open hr cases where you are the owner and the follow up date is today or in the past hr manager dashboards active hr cases assigned to hr team hr cases chart all active vip cases active hr requests cases assigned to teams data provided from hr cases that are not closed