Using the KnowledgeFullType Field

knowledgefulltype is a picklist field that lists the display name of the knowledge article type such as reference, error message, or faq this topic details how to add a new knowledge type in the knowledgefulltype field sample scenario let us add troubleshooting as a new knowledge type sign in to neurons for itsm as an administrator open the configuration console select build > business object > knowledge in the knowledge business object , select the fields tab select value in the pick list section select add type troubleshooting in the type field and select save the new knowledge type is created from the business object page, open the troubleshooting child/member business object select the business rules tab create before save rule with the following details field name – knowledgefulltype name – enter a contextual name such as before save rule for frs knowledge#troubleshooting knowledgefulltype description – enter a relevant description expression editor $(if frs knowledgetype == "troubleshooting" then "troubleshooting" else frs knowledgetype the before save rule ensures that the troubleshooting knowledge type is listed in picklists where this field is used