Using the KnowledgeFullType Field
2 min
KnowledgeFullType is a picklist field that lists the Display Name of the Knowledge article Type such as Reference, Error Message, or FAQ.
This topic details how to add a new Knowledge Type in the KnowledgeFullType field.
Sample scenario
Let us add Troubleshooting as a new Knowledge Type.
- Sign in to Neurons for ITSM as an Administrator.
- Open the Configuration console.
- Select Build > Business Object > Knowledge.
- In the Knowledge Business Object, select the Fields tab.
- Select Value in the Pick List section.
- Select Add.
- Type Troubleshooting in the Type field and select Save.
- The new Knowledge Type is created. From the Business Object page, open the Troubleshooting child/member business object.
- Select the Business Rules tab.
- Create Before Save Rule with the following details:
- Field Name – KnowledgeFullType
- Name – Enter a contextual name such as Before-save Rule for FRS_Knowledge#Troubleshooting.KnowledgeFullType
- Description – Enter a relevant description.
- Expression Editor
$(if FRS_KnowledgeType == "Troubleshooting" then "Troubleshooting" else FRS_KnowledgeTypeThe Before Save Rule ensures that the Troubleshooting Knowledge Type is listed in picklists where this field is used.