Using Expression to Create Survey Record
Example: Accessing a Survey Email Record
Note that you need to add the appropriate expression to the incident or service request send survey business rule.
If you have the following raw URL expression (notice that there are no <a> tags surrounding the expression):
$(GetSurveyURL())&survey_name=$(GetSurveyName("DefaultSurveyName"))&customer_id=$(GetApplicationId())&ot=Incident&oid=$(RecId)&page_index=0
Update it with the following expression:
<a href="$(GetSurveyURL())&survey_name=$(GetSurveyName("DefaultSurveyName"))&customer_id=$(GetApplicationId())&ot=Incident&oid=$(RecId)&page_index=0">Click here to fill out survey</a>
If you have already modified the send email configuration to the friendly URL, it appears as follows:
<a href="$(GetSurveyURL())&survey_name=$(GetSurveyName("DefaultSurveyName"))&customer_id=$(GetApplicationId())&ot=Incident&oid=$(RecId)&page_index=0">Click here to fill out survey</a>
Update it with the following expression to escape the double-quote characters surrounding DefaultSurveyName, as shown:
<a href="$(GetSurveyURL())&survey_name=$(GetSurveyName("DefaultSurveyName"))&customer_id=$(GetApplicationId())&ot=Incident&oid=$(RecId)&page_index=0">Click here to fill out survey</a>
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