Task
3 min
Almost every case or request will have tasks to be completed before resolving the case or fulfilling the request. Tasks can be created and assigned from HR Case and HR Request to any department or user.
Almost every case or request will have tasks to be completed before resolving the case or fulfilling the request. Tasks can be created and assigned from HR Case and HR Request to any department or user.
If a task is wrongly assigned to you/your team, you can reassign it to a different team.
You can accept, reject or cancel an accepted task for valid reason.
You can only cancel tasks that you have already accepted. Canceled tasks are displayed with Status as Cancel, but deleted tasks remove the record from the Task workspace.
You can put accepted tasks on hold if you cannot attend to it immediately due to changed priorities.
The task's Status is updated as Waiting.
You cannot edit a completed task.