System Actions

1 min

Action Menu Option	Action Taken
Add Internal Task	Creates a new task record for a change.
New Announcement	Creates an announcement in the Self-Service Portal.
New Incident from Change	Creates a new incident from a change. A new incident form appears with some fields filled in with default values and status set to active. The impact and urgency of the incident are copied from the values in the change form.
New Note	Creates a new note in the Activity History tab.
New PIR (post implementation review)	Creates a new post-implementation review.
New Problem from Change	Creates a new problem from a change. The application displays the new problem form with some fields filled in with default values. The status is set to logged.
Add Change	Opens a new request for change form, from where you can create a new request for change to link to the incident record.
Add CI Computer	Opens a new computer form, from where you can create a new computer record to link to the incident.
Add CI Printer	Opens a new printer form, from where you can create a new computer record to link to the incident.
Add Internal Task	Opens a new task form, from where you can create a new task for the incident record.
Add Inventory Item -- Unedfined Type	Opens a new undefined type form.
Add Notes	Opens a new note window, from where you can add a new note to link to the incident.
Add Problem	Opens a new problem form, from where you can create a new problem record to link to the incident.