Set up quick actions in ITSM with iPaaS integration

role administrators minimum version 2025 2 this section describes the procedure for integrating with recipes to perform tasks, create records, and trigger various outcomes through connectors configure a quick action to execute an ipaas recipe log in to ivanti neurons for as an from the service desk console, open the required workspace for example, open incident create a web request action if you are using the modern ui, do the step (a), and then continue with step 4 a select more > edit actions > the is displayed web request in select new action > web request select the web request from the left pane, and drag it to the design screen connect the start block to the web request action using the available connector tools in the settings pane in the window, enter the details in name and description select web request action , and set the method type to post or get , depending on the webhook type if you are using the classic ui, do the step (b) and then continue with step (4) b select more > edit actions > the is displayed select create new actions > run rest web service enter details in action name , and action description select the request type , and set the method type post or get , depending on the webhook type in the url field, enter the webhook address from the recipe that uses a webhook triggered action example "https //webhooks workato com/webhooks/rest/809f5852 2787 4786 8500 57423e914987/get incident?recid=" + recid add query parameters as required use available incident fields from the right pane to populate parameter values and then click save the quick action sends a web request to the recipe, which can notify users via email update related incidents trigger automation tasks, such as sending notifications to slack or teams through connectors