Accessing Self Service Workspace Portals
Administrators can use Self Service URLs to enable direct access to Self Service workspaces and actions, such as creating requests, opening records, and searching content. The system authenticates users and provides access based on role and permissions.
Create a new service request
https://tenant_URL/Login.aspx?
Scope=SelfService
&Role=SelfService &CommandId=New
&Tab=ServiceCatalog
&Template=<OfferingRecID>
Navigate to the search page
https://tenant_URL/Login.aspx?
Scope=SelfService
&Role=SelfService &CommandId=Open &Tab=Search
Navigate to the search page and perform a search using a passed-in string
https://tenant_URL/Login.aspx?
Scope=SelfService
&Role=SelfService
&CommandId=Search
&Tab=Search
&SearchString=SearchString
To navigate to Knowledge workspace:
https://tenant_URL/Login.aspx?
Scope=SelfService
&Role=SelfService
&CommandId=Open &Tab=Knowledge
Perform a search using a passed-in string:
https://tenant_URL/Login.aspx?
Scope=SelfService
&Role=SelfService &CommandId=Open
&Tab=Knowledge
&SearchString=SearchString
To Open a knowledge article
https://tenant_URL/Login.aspx?
Scope=SelfService
&Role=SelfService
&CommandId=Open
&Tab=Knowledge
&ItemId=ItemRecID
To list all Knowledge Articles of a Specific Category or Sub-Category
https://tenant_URL/Login.aspx?
Scope=SelfService
&Role=SelfService
&CommandId=ShowKnowledgeCategory
&CategoryId=CategoryRecId
&SubCategoryId=SubCategoryRecId
&AppFrame=true|false
To navigate to a business object workspace
https://tenant_URL/Login.aspx?
Scope=SelfService
&Role=SelfService
&CommandId=New
&Tab=ObjectRef
To create a record
https://tenant_URL/Login.aspx?
Scope=SelfService
&Role=SelfService
&CommandId=New
&Tab=ObjectRef
&Template=TemplateRecID
To open an existing record
https://tenant_URL/Login.aspx?
Scope=SelfService
&Role=SelfService
&CommandId=Open
&Tab=ObjectRef
&ItemId=ItemRecID
Create a New Issue
https://tenant_URL/Login.aspx? Role=SelfService &Scope=SelfService &CommandId=NewIssue
To navigate to the Service Catalog workspace
https://tenant_URL/Login.aspx?
Scope=SelfService
&Role=SelfService
&CommandId=NewServiceRequest
&Tab=ServiceCatalog
&Template=OfferingRecID
https://tenant_URL/Login.aspx?
Scope=SelfService
&Role=SelfService
&CommandId=NewServiceRequestByOfferingId
&Tab=ServiceCatalog
&Template=OfferingRecID
https://tenant_URL/Login.aspx?
Scope=SelfService
&Role=SelfService &CommandId=Open &Tab=ServiceCatalog
Create a New External Request
https://tenant_URL/Login.aspx?
Scope=SelfService
&Role=SelfService
&CommandId=NewExternalRequest
&Tab=ServiceCatalog
&Template=OfferingRecID
Load a draft Service Request
https://tenant_URL/Login.aspx?
Scope=SelfService
&Role=SelfService
&CommandId=LoadServiceRequestDraft
&Tab=ServiceCatalog
&Template=OfferingRecID
To Show All Service Requests
https://tenant_URL/Login.aspx?
Scope=SelfService
&Role=SelfService &CommandId=ShowAll &Tab=ServiceCatalog
Navigating to the My Items Workspace
https://tenant_URL/Login.aspx?
Scope=SelfService
&Role=SelfService
&CommandId=ShowAll
&Tab=MyItems
Open a Record
https://tenant_URL/Login.aspx?
Scope=SelfService
&Role=SelfService
&CommandId=ShowArticle
&Tab=MyItems
&ItemId=ItemRecID
https://tenant_URL/Login.aspx?
Scope=SelfService
&Role=SelfService
&CommandId=ShowArticle
&Tab=MyItems
&Id=ItemRecID
Note that the Tab parameter can accept two types of values: either ObjectRef or SearchTag. The ObjectRef value is the name of the business object with # at the end. However, you cannot use the # character as it is a predefined character so replace it with its URL-encoded entity of %23.
The following is an example:
https://tenant_URL/Login.aspx?
Scope=SelfService
&Role=SelfService
&CommandId=New
&Tab=FAQ%23
https://tenant_URL/Login.aspx?
Scope=SelfService
&Role=SelfService
&CommandId=New
&Tab=FAQ%23
To create a new custom business object record under the Self Service role using a predefined template action
https://tenant_URL/Login.aspx?
Scope=SelfService
&Role=SelfService
&CommandId=New
&Tab=_CustomObject%23
&Template=603E24AB-68EE-4D75-A275-551C702BF002
Example 1:
https://tenant_URL/Login.aspx?
Scope=SelfServiceMobile
&role=SelfServiceMobile
&CommandId=ssmknowledge
&categoryid=ItemRecID
Example 2:
https://tenant_URL/Login.aspx?
Scope=SelfServiceMobile
&role=SelfServiceMobile
&CommandId=ssmknowledge
&categoryquery=backup
Example 3:
https://tenant_URL/Login.aspx?
Scope=SelfServiceMobile
&role=SelfServiceMobile
&CommandId=ssmknowledge
&subcategoryquery=Login
Example 4:
https://tenant_URL/Login.aspx?
Scope=SelfServiceMobile
&role=SelfServiceMobile
&CommandId=ssmknowledge
&subcategoryid=ItemRecID