Problem Actions

1 min

Action Menu Option	Action Taken
Resolve via Workaround	Updates all of the incidents linked to the problem and moves them to the status of resolved. Copies the workaround information from the problem to the Resolution Detail tab of the incidents.
Resolve via Resolution	Updates all of the incidents linked to the problem and moves them to the status of resolved. Copies the resolution information from the problem to the Resolution Detail tab of the incidents.
Request for Change	Creates a new change from the problem record.
Calculate Cost	Updates the Cost field of the problem by rolling up the cost of all completed tasks that are associated with the problem.
New Knowledge Article	Creates a new knowledge article based on the contents of the current problem.
Close Related Incidents	Closes all incidents related to the current problem.
Problem Status to Closed	Updates the status of the problem to closed.