Post-Implementation Review (PIR)
2 min
After a change request is implemented, the change requires PIR.
In the post-implementation review, consider the following:
- Did the change have the desired effect and meet the stated objectives?
- Are users and customers satisfied with the results?
- Are there any shortcomings or undesirable side effects?
- Was there a proper allocation of resources to implement the change?
- Was the change implemented on time and within budget?
- Did the backout plan function correctly?
- Was the change request properly categorized? If not, adjust as required.
- Each change request can have only one PIR.
Creating a Post-Implementation Review
The Post Implementation Review tab is displayed when a change request is in the "Implemented" status.
- Log in to Neurons for ITSM as a Change Manager.
- Navigate to the change request.
- Under the Post Implementation Review tab, click New PIR. The New PIR window opens.
- Enter information into the fields.
Field | Description |
|---|---|
Change Implementation Result | The result of the change implementation. Backed Out Failed: A notification is sent to the change owner and change coordinator. Success |
Synopsis | An overview of the change process and its results. |
Step To Avoid Recurrence | If there were issues, enter the steps that could have been taken to avoid them. |
Status | The change status. |
Customer Impact | The impact to the customer. |
Root Cause | The root cause. |
Start Date Time End Date Time | The date and time to begin and finish the review. |
- Click Save.