This workspace displays details for all users who have initiated a chat using your organization's Teams app. Double-click a record to view and edit the details of the user, including the incidents, service request, HR Case, Work Order, feedback and security incidents created for the user from the Teams app.

Configuring Teams Bot Messages

Microsoft Teams User Details

NeuronsiPaaS

ITSM

Primary.Company

Primary.Product

Primary.TitleLine

Primary.Year

L10n.CompanyLegal

Primary.Product-Neurons-for-ITSM

FRS_VARS_Self.Service_Catalog

FRS_VARS_Self.Neurons_ITSM_-_Administrator

FRS_VARS_Self.Self_Service_Mobile_portal

FRS_VARS_Self.Neurons_for_Facilities

FRS_VARS_Self.Neurons_for_GRC

FRS_VARS_Self.Self_Service_Portal

FRS_VARS_Self.Neurons_ITSM_-_Self_Service_User

FRS_VARS_Self.My_Items

FRS_VARS_Self.Request_Offering

FRS_VARS_Self.Service_Requests

Primary.Version

FRS_VARS_Self.AutoDate

Primary.TitleLine-Neurons-for-ITSM-Self-Service-Help

Primary.Year-2026

Self-L10n.CompanyLegal

FRS_VARS.ProductName

FRS_VARS.Service_Catalog

FRS_VARS.Neurons_ITSM_-_Administrator

FRS_VARS.Self_Service_Mobile_portal

FRS_VARS.Company

FRS_VARS.Neurons_for_Facilities

FRS_VARS.Company-short

FRS_VARS.Neurons_for_GRC

FRS_VARS.Neurons_for_ITSM_Enterprise

FRS_VARS.Neurons_ITSM_-_Self_Service_User

FRS_VARS.Announcements

L10n.Home

FRS_VARS.My_Items

FRS_VARS.Knowledge

FRS_VARS.Request_Offering

FRS_VARS.Service_Request

FRS_VARS.Incident

Analyste du centre de services (Service Desk)

FRS_VARS.Neurons_ITSM_-_Service_Desk_Analyst

(Undefined variable: Primary.Release Version)

Primary.Release_Version

FRS_VARS.AutoDate

Primary.TitleLine-Neurons-for-ITSM-Self-Service-Help.

L10n.Copyright

Primary.Year-2023

L10n.AllRights

L10n.Privacy

Primary.TitleLine-Neurons-for-ITSM

FRS_VARS.Neurons_ITSM_-_Service_Desk_Analyst-Service-Desk-Analyst

L10n.Home-Home

FRS_VARS.Neurons_ITSM_-_Administrator-Administrator.

FRS_VARS.Service_Request-Service-Request

FRS_VARS.Service_Catalog-Service-Catalogue

FRS_VARS.Announcements-Announcements

FRS_VARS.My_Items-My-Items

FRS_VARS.Knowledge-Knowledge

FRS_VARS.Request_Offering-Request-Offering

FRS_VARS.AutoDate-May-26-2026

FRS_VARS.ProductName-Neurons-l-ITSM

FRS_VARS.Service_Catalog-ktalwj-alkhdmat

FRS_VARS.Neurons_ITSM_-_Administrator-almsuwl

الخدمة الذاتية عبر الهاتف المحمول

FRS_VARS.Self_Service_Mobile_portal-alkhdmh-althatyh-abr-alhatf-almhmwl

FRS_VARS.Neurons_for_Facilities-Neurons-llmussat

FRS_VARS.Neurons_for_GRC-Neurons-l-GRC

FRS_VARS.Neurons_for_ITSM_Enterprise-Neurons-lmussh-ITSM

FRS_VARS.Self_Service_Portal

Primary.Product-Neurons-l-ITSM

FRS_VARS.Mobile_Analyst-mhll-alhatf-almhmwl

FRS_VARS.Neurons_ITSM_-_Self_Service_User-alkhdmh-althatyh

FRS_VARS.Announcements-ialanat

FRS_VARS.My_Items-anasry

FRS_VARS.Knowledge-almarfh

FRS_VARS.Request_Offering-tlb-alardh

FRS_VARS.Service_Request-tlb-alkhdmh

FRS_VARS.Incident-hadth

FRS_VARS.Neurons_ITSM_-_Service_Desk_Analyst-mhll-mktb-alkhdmh

FRS_VARS.AutoDate-26-2026

FRS_VARS.Announcements-ialanat.

FRS_VARS.Incident-hadth.

FRS_VARS.Service_Catalog-ktalwj-alkhdmat..

FRS_VARS.Neurons_ITSM_-_Administrator-almsuwl..

FRS_VARS.Self_Service_Mobile_portal-alkhdmh-althatyh-abr-alhatf-almhmwl..

FRS_VARS.Neurons_ITSM_-_Self_Service_User-alkhdmh-althatyh..

L10n.Home-Startseite.

FRS_VARS.My_Items-anasry..

FRS_VARS.Knowledge-almarfh..

FRS_VARS.Request_Offering-tlb-alardh..

FRS_VARS.Service_Request-tlb-alkhdmh..

FRS_VARS.Neurons_ITSM_-_Service_Desk_Analyst-mhll-mktb-alkhdmh..

L10n.Copyright-Avtorskoe-pravo..

L10n.CompanyLegal-(Undefined-variable:-L10n.CompanyLegal)

L10n.AllRights-Vse-prava-zashisheny...

FRS_VARS.Mobile_Analyst

FRS_VARS.Service_Catalog-ktalwj-alkhdmat.

FRS_VARS.Neurons_ITSM_-_Administrator-almsuwl.

FRS_VARS.Self_Service_Mobile_portal-alkhdmh-althatyh-abr-alhatf-almhmwl.

L10n.Home-Inicio.

FRS_VARS.My_Items-anasry.

Invoking a Neurons Bot

Neurons Bots Integration for ITSM

TechComms-ITSM-Admin-User-Archbee

Admin-User-ENU

Overview

What's New

Announcements

Consoles and Portals in Neurons for ITSM

Types of Service Management Users

Classic view

App login and navigation

Changing the Language or Locale

Changing and Recovering Passwords

Manage Your Profile Settings and Password

Neurons for ITSM Portals

Using Keyboard Shortcuts

About the Different Search Types

Using Additional Search Features

Using a Saved Search

Working with the Show Filter Search

Using Related Items and Object Matching

Using Search while linking Business Objects

Using Record Search

Bulk update records

Tips for Running a Search

Search Examples

Using Search

Viewing Survey Results

Answering the Survey

Getting Started with Neurons for ITSM

Create the Agentic AI Bot

Configuration of Agentic AI

Getting Started with Agentic AI

Knowledge base agent

Incident creation agent

Service request agent

Q&A agent

Summarization agent

Sample use case

Analytics

Agentic AI

Ivanti Service Management Portfolio UI V3 Incident Workspace

Ivanti Service Management Portfolio UI V3

Configure Form Views Using the Modern Page Designer

Configure and Assign Views and Layouts Using the Modern Page Designer

Comparison of Classic UI V1 and Ivanti Service Management Portfolio UI V3

About Ivanti service management portfolio UI V3

Using My Items

Manage Announcements and FAQs

Display URL or HTML Content in a Workspace

Workspace Index - Users

About Alerts

Working with Notifications

Working with the Social Board

Using the Watch List

Using Dashboards

About Lists

About Workspaces

Using Saved Search

Working with Governance, Risk and Compliance

Working with Neurons for Security Operations Management

Working with Facilities Management

Working with Human Resources

Working with Project and Portfolio Management

About Enterprise Workflow Management

Using Email

Administrator Tasks

Change Enablement Roles and Tasks

Configuration Manager Tasks

About the Guest Role

About the Discovery Manager Role

Knowledge Management Roles and Tasks

License Manager Tasks

Problem Manager Roles and Tasks

About Portfolio Managers

About Project Managers

Release Management Roles and Tasks

About Report Managers

About Self Service Users

Service Desk Roles and Tasks

About Service Owners

Working with Roles

Chatting with Self Service Mobile users

Mobile Analyst capabilities

Enabling Biometric Authentication Login

Enabling Mobile Notification

Working with Mobile Analyst

About the Incident Lifecycle

Managing Incidents

Assigning Incidents

Investigating Incidents

Prioritizing Incidents using DEX Score

Responding to Incidents

Resolving Incidents

Closing Incidents

Working with Master Incidents

About Incident Management

Service Desk Console