Configuring the Chat Feature

role administrators configure the following settings for the chat feature to work global constants in the , under global constants , set the chatenabled global constant value field to true user role to make the chat icon available for a user, the administrator should enable chat for the user role you can toggle the chat availability switch to enable or disable the chat enable chat option to enable the chat feature for a user role log in to as an from the configuration console, select configure > users and permissions > roles and permissions select the role for which you want to enable the chat feature select overwrite default branding options with the options listed below select enable chat as analyst button enable chat support for line of business (lob) departments docid\ fdsg448kl06w0tzeuljhx to better direct chat users to an analyst with relevant expertise all check boxes under branding options are disabled until you select the overwrite default branding options with the options listed below option chat requests to the team are routed using the round robin algorithm, based on the service desk analyst's login state chat with support (analyst) is not currently supported in the new navigation ui this capability is available only when using the classic navigation experience