Configure a Multiple Series Analytic Metrics Chart
1 min
Role : Administrator
This example shows how to create an analytic metrics chart that uses multiple series and multiple business objects to display trends.
- Log into the Service Desk.
- Open the Analytic Metrics workspace.
- Click Edit Mode.
The application displays the Settings menu.
- Go to Settings > Manage Metrics.
The application displays the Manage Metrics window.
- On the General tab, enter information into the fields:
- Category: Select a category from the list, or enter a new category name. For example, type Business Value Metrics.
- Name:Enter a name for the metric. For example, type Target Cost Saving.
- Description: Enter a description of the metric.
- On the Data Source tab, enter information into the fields:
- Name: Enter a name for the data set. This name appears in the Data Source tab.
- Business Object: Select the business object from the list.
- Saved Search: Select the saved search from the list.
- Group By: Select how to group the data. The application displays only the first 500 items in the list.
- Format:Select the grouping format, such as hour, day, month, or year.
- 2nd Level Group By: [Optional] Select an additional grouping level, if needed. The application displays only the first 500 items in the list.
- Split in Series By: [Optional] Select a field to split the data into multiple series.
- Statistic Fields:Select labels and fields to use as statistics. Add more fields if needed.
- Order by: Select the sort order. Choose Do not sort to reset the sort order.
- Return up to: Enter the maximum number of items to return.
- Hide Null or 0 values: Select this option to hide records without data.
When you select or clear Hide Null or 0 values verify that the correct Drill Down values are configured for the associated Data Source. See About Analytic Metrics Dashboards and Charts for more information.
- Click Add Data Source to create a new Data Source tab.
- Click Run to test the output.
- Click Save to save your parameters.
- In the Manage Metrics window, click Close.
- From the toolbar, select Drag me to Add Chart and drop it over the dashboard.
The application displays the Select Metric and Chart Type window.
- In the left pane, select Target Cost Saving (the metric you created).
- In the right pane, select the column chart, click Done.
See Chart Types for Advanced Configuration settings.