Completing a Milestone
You cannot set the status of a milestone to complete, or 100%, until all of the tasks under it have their status complete. If you try to update the status of a milestone to complete or enter 100% in the % Done field, the system displays an error message stating that the tasks under it are not all in the complete status.
If you created the milestone from a template, you cannot set the status of the milestone to complete or 100% if the approval is in pending status. The system does not create the associated tasks for the next milestone sequence until the status of the milestone is complete.
To complete a milestone that you created manually (that is, a milestone that was not created from a release template):
- Sign in to Neurons for ITSM as a Release Manager.
- Open the Release workspace.
- Open the release record for which you want to create a milestone.
- Select the Schedule tab.
- Values of the % Done field for all of the associated tasks for the milestone should be set to 100%. To do this:
a. Select the milestone.
b. Enter 100 in the % Done field.
c. In the Actual End Date field, enter the date of the milestone completion.
d. Click Save.