Allowing Service Desk Analysts to end the chat
0 min
A Service Desk Analyst can end the chat if there is no response from the end user after the first session expiry message has been sent.
However, this option is available to the Service Desk Analyst only if the Administrator has enabled the EndChatSessionByAnalysts Global Constant.
To enable this feature:
- Log in to Neurons for ITSM as an Administrator.
- Open the Configuration console, select Build > Global Constants.
- Set the EndChatSessionByAnalysts option as True.
By default, this option is set as False.
- Save the changes.