About the Incident Lifecycle

the following diagram illustrates the lifecycle of an incident incident lifecycle the following diagram shows the various stages of an incident, including response and resolution times incident states and resolution clock the process to create and resolve incidents consists of the following creating an incident record docid\ akruodyqj2wvb c6ayolgassigning the incident to a service desk analyst docid\ shhnicukwvji0jg1rszuoinvestigating the incident docid\ uabm axp0ujwrqcjnzmo2resolving the incident docid 1ofnhhbqv0aojf7rqt v1closing the incident docid 3gufpvq0ogi jpnoxgqpo