About the Different Search Types

provides several search options to help you quickly find records and information about simple text search simple search searches all full text indexed fields in each database record simple search returns records that match the text entered in the search field starting in release 2017 1, search results are sorted by relevance, with the most relevant matches displayed first results are not sorted by relevance when the search string is enclosed in quotation marks the search includes the boolean operators and , or , or not (uppercase only) if the results are sorted by relevance, clicking on a column header changes the sort order as expected to restore relevance based sorting, run the search again perform a simple search enter one or more keywords in the search box select the search icon the application displays matching records search in self service mobile portal when you search in the portal, smatching keywords are highlighted in the results highlighting helps you identify the most relevant records more quickly you can also change the default text in the search box by configuring the block templates see customizing block and template parts docid 0lpfchgwjtjr2mbvzfxb8 to clear the search field in portal, click icon about type ahead search when type ahead search is enabled, you see a list of possible search matches as you type the word a panel appears, listing results sometimes a result appears when a keyword is contained in a field that is not visible type ahead has two search options all full text indexed fields searches text strings in all columns of a record primary display field only searches for the record number only working with noise words noise words, also called stop words , are so common that they cause your search to return so many records that you cannot find what you were looking for noise words include a , and , by , can , for , is , no , not , the , to , and with itsm ignores noise words for example, if you enter "need to" , the application only searches for need because to is a noise word however, to is highlighted in the records returned working with partial words if the administrator has enabled partial word results in conjunction with full text searching, when you enter "up", the application searches for the word "up" as well as "update", "upgrade", "upper", "upstream", and even "ups" partial word results do not work with simple search administrators enable search features from the layout page for each business object see using layouts docid\ fuvwvqr6w3d1sxqeogpyx for more information about searches not in english searches in languages other than english are based on the default language setting of the server for example, if your server language is set to japanese and the search criteria contains japanese characters (for example, the title field), your search should be successful if the field contains characters from multiple languages, only characters matching the server settings are evaluated