Accessing Self Service Workspace Portals

administrators can use self service urls to enable direct access to self service workspaces and actions, such as creating requests, opening records, and searching content the system authenticates users and provides access based on role and permissions access urls using self service role create a new service request https //tenant url/login aspx? scope=selfservice \&role=selfservice \&commandid=new \&tab=servicecatalog \&template=\<offeringrecid> navigate to the search page https //tenant url/login aspx? scope=selfservice \&role=selfservice \&commandid=open \&tab=search navigate to the search page and perform a search using a passed in string https //tenant url/login aspx? scope=selfservice \&role=selfservice \&commandid=search \&tab=search \&searchstring=searchstring knowledge workspace to navigate to workspace https //tenant url/login aspx? scope=selfservice \&role=selfservice \&commandid=open \&tab=knowledge perform a search using a passed in string https //tenant url/login aspx? scope=selfservice \&role=selfservice \&commandid=open \&tab=knowledge \&searchstring=searchstring to open a knowledge article https //tenant url/login aspx? scope=selfservice \&role=selfservice \&commandid=open \&tab=knowledge \&itemid=itemrecid to list all knowledge articles of a specific category or sub category https //tenant url/login aspx? scope=selfservice \&role=selfservice \&commandid=showknowledgecategory \&categoryid=categoryrecid \&subcategoryid=subcategoryrecid \&appframe=true|false business object workspace to navigate to a business object workspace https //tenant url/login aspx? scope=selfservice \&role=selfservice \&commandid=new \&tab=objectref to create a record https //tenant url/login aspx? scope=selfservice \&role=selfservice \&commandid=new \&tab=objectref \&template=templaterecid to open an existing record https //tenant url/login aspx? scope=selfservice \&role=selfservice \&commandid=open \&tab=objectref \&itemid=itemrecid create a new issue https //tenant url/login aspx? role=selfservice \&scope=selfservice \&commandid=newissue service catalog workspace to navigate to the service catalog workspace https //tenant url/login aspx? scope=selfservice \&role=selfservice \&commandid=newservicerequest \&tab=servicecatalog \&template=offeringrecid https //tenant url/login aspx? scope=selfservice \&role=selfservice \&commandid=newservicerequestbyofferingid \&tab=servicecatalog \&template=offeringrecid https //tenant url/login aspx? scope=selfservice \&role=selfservice \&commandid=open \&tab=servicecatalog create a new external request https //tenant url/login aspx? scope=selfservice \&role=selfservice \&commandid=newexternalrequest \&tab=servicecatalog \&template=offeringrecid load a draft service request https //tenant url/login aspx? scope=selfservice \&role=selfservice \&commandid=loadservicerequestdraft \&tab=servicecatalog \&template=offeringrecid to show all service requests https //tenant url/login aspx? scope=selfservice \&role=selfservice \&commandid=showall \&tab=servicecatalog my items workspace navigating to the my items workspace https //tenant url/login aspx? scope=selfservice \&role=selfservice \&commandid=showall \&tab=myitems open a record https //tenant url/login aspx? scope=selfservice \&role=selfservice \&commandid=showarticle \&tab=myitems \&itemid=itemrecid https //tenant url/login aspx? scope=selfservice \&role=selfservice \&commandid=showarticle \&tab=myitems \&id=itemrecid note that the tab parameter can accept two types of values either objectref or searchtag the objectref value is the name of the business object with # at the end however, you cannot use the # character as it is a predefined character so replace it with its url encoded entity of %23 the following is an example https //tenant url/login aspx? scope=selfservice \&role=selfservice \&commandid=new \&tab=faq%23 to create a new faq https //tenant url/login aspx? scope=selfservice \&role=selfservice \&commandid=new \&tab=faq%23 to create a new custom business object record under the self service role using a predefined template action https //tenant url/login aspx? scope=selfservice \&role=selfservice \&commandid=new \&tab= customobject%23 \&template=603e24ab 68ee 4d75 a275 551c702bf002 access knowledge articles using the self service mobile role example 1 https //tenant url/login aspx? scope=selfservicemobile \&role=selfservicemobile \&commandid=ssmknowledge \&categoryid=itemrecid example 2 https //tenant url/login aspx? scope=selfservicemobile \&role=selfservicemobile \&commandid=ssmknowledge \&categoryquery=backup example 3 https //tenant url/login aspx? scope=selfservicemobile \&role=selfservicemobile \&commandid=ssmknowledge \&subcategoryquery=login example 4 https //tenant url/login aspx? scope=selfservicemobile \&role=selfservicemobile \&commandid=ssmknowledge \&subcategoryid=itemrecid