Accessing Self Service URLs in UI V2 and UI V3

direct urls supported in ui v2 ui v2 supports direct urls that allow users open specific self service records, such as my items, service requests, knowledge articles, faqs, and announcements directly in the self service interface after authentication, the system opens the record based on the user’s assigned role and access permissions direct links to open a my items workspace with specific rec id \[tenanturl]/modules/selfservice/#myitems/view/\[recid] example \[tenanturl]/modules/selfservice/#myitems/view/0e86f13baca44013a4cfb381fd5744d9 direct links to open a specific with specific rec id \[tenanturl]/modules/selfservice#servicecatalog/request/\[recid] example \[tenanturl]/modules/selfservice/#servicecatalog/request/500d8cd5f13c4766880b9bc2d7eed4bd direct links to open a specific articles with specific rec id \[tenanturl]/modules/selfservice/#knowledgebase/view/\[recid] example \[tenanturl]/modules/selfservice/#knowledgebase/view/67d7ce23a90647d2af7fc1bf86c8ddeb direct links to open a specific faq with specific rec id \[tenanturl]/modules/selfservice/#faq/view/\[recid] example \[tenanturl]/modules/selfservice/#faq/view/0f21b2ae368740eaaf7fb4af11de5284 direct links to open a specific with specific rec id \[tenanturl]/modules/selfservice/#announcements/view/\[recid] example \[tenanturl]/modules/selfservice/#announcements/view/2360c0219a4f452ab5269ba26cc1aad4 direct urls supported in ui v3 ui v3 supports direct workspace links for selected object types, including knowledge articles, faqs, announcements, and alerts these links allow users to open a specific record directly in the object workspace after authentication, based on their assigned role and access permissions starting with release 2026 2, self service v3 supports the direct link url format for my items workspace direct links to open a my items workspace with specific rec id \[tenanturl]/modules/selfservice/#myitems/view/\[recid] example \[tenanturl]/modules/selfservice/#myitems/view/0e86f13baca44013a4cfb381fd5744d9 direct links to open a specific knowledge article with specific rec id \[tenanturl]/service/workspace/frs knowledge/read/\[frs knowledge recid] example \[tenanturl]/service/workspace/frs knowledge/read/d78de82d988e42a29e72df1b9804e3c6 direct links to open a specific faq with specific rec id \[tenanturl]/service/workspace/faq/read/\[faq recid] example \[tenanturl]/service/workspace/faq/read/5f1a6f28269e46bea3590a489b9b559f direct links to view a specific announcement with specific rec id \[tenanturl]/service/workspace/announcement/read/\[announcement recid] example \[tenanturl]/service/workspace/announcement/read/f873cf70bf8048538dfab8685153414e direct links to open to view a specific alert \[tenanturl]/service/workspace/alert/read/\[alert recid] example \[tenanturl]/service/workspace/alert/read/2e04ab058ac447758220cde3c7f5e2e6 use redirect urls in ui v2, all redirect links are supported by default for all existing urls in ui v3, the links for opening tickets from emails work in the open my item and workspaces the system opens the target record and does not require layout specific parameters when a user selects the link, the system authenticates the user and opens the request or incident record previously generated links now open the correct record this feature supports all form offerings and custom business objects (bos) workspace redirecting links to open an incident https //tenant url/login aspx? scope=selfservice \&role=selfservice \&commandid=openmyitem \&itemtype=incident \&itemid=recid redirecting links to open an existing service request https //tenant url/login aspx? scope=selfservice \&role=selfservice \&commandid=openmyitem \&itemtype=servicereq \&itemid=recid redirecting links to view approval vote tracking https //tenant url/login aspx? scope=selfservice \&role=selfservice \&commandid=openmyitem \&itemtype=frs approvalvotetracking \&itemid=recid redirecting links to security incident https //tenant url/login aspx? scope=selfservice \&role=selfservice \&commandid=openmyitem \&itemtype=ivnt securityincident \&itemid=recid redirecting links to open a custom business object with mobile role https //tenant url/login aspx? scope=selfservicemobile \&role=selfservicemobile \&commandid=openmyitem \&itemtype=\[custom business object] \&itemid=6f5fd9a3d99644ab86e7b70e2b3e3dd3 redirecting links to open a hr case with mobile role https //tenant url/login aspx? scope=selfservicemobile \&role=selfservicemobile \&commandid=openmyitem \&itemtype=ivnt hrcase \&itemid=398e90a653be4aa08acf7bb956ae3da2 workspace redirecting links to open a specific request offering without role https //tenant url/login aspx? scope=selfservice \&role=role \&commandid=newservicerequestbyofferingid \&tab=servicecatalog \&template=cd1a6f09651840759efdec74a82ab5ab redirecting links to open a specific request offering with mobile role https //tenant url/login aspx? scope=selfservice \&role=selfservicemobile \&commandid=newservicerequestbyofferingid \&tab=servicecatalog \&template=cd1a6f09651840759efdec74a82ab5ab limitations of accessing urls in ui v3 ui v3 supports legacy link redirection only when the layout name is included, ensuring records load fully with all details visible for my items workspace links include the layout name to open records correctly service requests and service request approvals do not require the layout name when migrating from ui v2 to ui v3, update email notifications, bookmarks, and integrations to the ui v3 link format ui v2 links may not function correctly in ui v3, as ui v2 links to my items workspace can either redirect to the home page or display only the page banner without loading the full record