Patches 2026.1
Patches are minor software updates to fix bugs and security issues for improving stability and performance while maintaining existing functionality.
Release 2026.1
Release Update - May 28 - Patch #10
The following table lists the issues resolved in Patch #10:
Problem ID | Title |
|---|---|
1815933 | Log forwarding not properly showing IP addresses. |
Release Update - May 24 - Patch #9
The following table lists the issues resolved in Patch #9:
Problem ID | Title |
|---|---|
NA | Security Fix, please refer to this Security Advisory for more details. Affects both on-premises and the SaaS versions. |
Release Update - May 13- Patch #8
The following table lists the issues resolved in Patch #8:
Problem ID | Title |
|---|---|
109161 | In Self Service UI V3, the List widget does not function correctly when a Date/Time field is configured as the first customizable field on cards. |
108562 | In UI V3, My Item widget does not show Status color in non-English languages. |
108752 | In Self Service UI V3, images are lost after a UI refresh in the UAT environment. |
108441 | In Self Service UI V3, switching from the Self Service role to the Admin role causes the page to load as blank. |
109475 | In Self Service UI V3, incorrect parameter values are displayed in the My Items widget. |
110009 | In Self Service UI V3, enabling the “Group by Category” option under “Sort By” displays all services instead of applying the selected filter. |
109734 | In Self Service UI V3, the Knowledge form layout does not reflect correctly. |
108534 | The Chat button on mobile devices prevents users from submitting requests. |
107866 | The Russian characters are not displayed correctly in category names within Request Offerings. |
107076 | In Self Service UI V3, issues with approval access cause an error to be displayed. |
110304 | In Self Service UI V3, text does not wrap correctly based on the position of the text box in the Self Service portal. |
110120 | The Cost field in Service Offerings displays only the first character instead of the full value. |
110002 | In Self Service UI V3, a text area issue occurs in Request Offerings when using dropdown fields. |
108223 | In Self Service UI V2 and UI V3, fields used in Request Offerings are case‑sensitive. |
110970 | In Self Service UI V3, concatenate expressions in Request Offerings sum numeric values instead of concatenating string values. |
109919 | In Self Service UI V3, the List Display field in Request Offerings shows fewer values in the validation list compared to UI V2. |
108831 | On Android mobile devices, the application title banner does not scroll out of view. |
109657 | Additional text briefly appears on the screen before disappearing, even though it is not required. |
110790 | When a user attaches a file to a Service Request and then deletes it, the file still appears as attached. |
Change in Behavior
The following table lists the issue related to the change in behavior:
Issue ID | Details |
|---|---|
1724654 | Issue Description Self Service is not honoring menu navigation settings from Page Designer. Behavior prior to 2026.1 Patch 8 Self Service ignored the menu navigation configuration set in the Configuration console. As a result, end users could see all menu options, even when only specific items were enabled. Current Behavior Self Service now respects the menu navigation settings by using a two-step validation. First, the menu must be enabled under Top-Level tabs. If the menu is enabled, the system determines the menu options visible to end users based on the menu navigation settings configured in the Configuration console. |
Release Update - May 08 - Patch #7
The following table lists the issues resolved in Patch #7:
Problem ID | Title |
|---|---|
1837953* | Message queue service performance issues. |
1820124* | Errors occur when executing a web hook quick action that contains web service script actions. |
109261 | Log errors occur when message queue journal messages time out. |
111119 | Self Service V3 Hebrew language does not work when searching for employee names. |
111087 | Action service global constant changes the behavior of translated fields. |
111972 | All web service scripts fail in staging and UAT after upgrading to 2026.1. |
Release Update - April 07- Patch #5
The following table lists the issues resolved in Patch #5:
Problem ID | Title |
|---|---|
111209 | Escalation Watch records failed to create on FFZ since container migration. |
111318 | In the staging (STG) and user acceptance testing (UAT) environments, Escalation Watch records failed to be created on FFZ during Service Request creation. |
109415 | In the PRD tenant, despite configuring the Escalation Schedule to UHL for the Nervecentre and Concentric request offering, the Escalation Schedule reverts from UHL to WOH. |
102984 | The polling interval of the incoming email listener is slow, resulting in a delay of more than 60 minutes for Neurons for ITSM to process the email after it reaches the inbox. |
109269 | Neurons for ITSM workflow processes are experiencing delays, which impacts SLA compliance. |
Release Update - March 12- Patch #2
The following table lists the issue resolved in Patch #2:
Problem ID | Title |
|---|---|
111843 | Self Service UI V3 accessed through custom or vanity URLs fails to create and load records. |
Release Update - March 09- Patch #1
The following table lists the issues resolved in Patch #1:
Problem ID | Title |
|---|---|
110604 | Device Import connector - maximum allowable bytes to be read from the stream have been exceeded. |
111741 | Workflow task blocks display the first team by default but apply the correct team on submission. |
* Marked are Internal issue IDs.