Patches 2025.4

patches are minor software updates to fix bugs and security issues for improving stability and performance while maintaining existing functionality release 2025 4 release update december 15 patch #6 the following table lists the issue resolved in patch #6 problem id title 109371 loading icon persists when creating ticket in ui v3 release update november 26 patch #5 the following table lists the issue resolved in patch #5 problem id title 105088 text in a text area block of a request offering is truncated 108559 service catalog cannot be scrolled in mobile app when long names are present 109064 data import connection error failed to retrieve metadata information 109476 preventwrongbreach global constant does not respect the 'reset & run' option in the escalation schedule 109894 some tenants are no longer able to create a new employee record with entra id import 109913 search behavior change free text search is now being used in ui v2 and ui v3 110073 ipaas connection failure and licensing page is displayed release update – november 18 – patch #4 the following table lists the issue resolved in patch #4 problem id title 103983 knowledge article view count doesn't function in self service ui v3 105534 the list type field behaves differently in ui v3 compared to ui v2, even though the same field displays correctly in ui v2 108292 line breaks are not rendered in multi line text fields within service catalog (classic ui and ui v3) 108655 editing rule failures on profilelink preventing email field auto fill when profilelink is set to profile name in ssp v3 across all roles 108866 image rendering failures observed on ui v3 with default configuration 104785 error code 404 triggered when selecting multiple categories in a new preset filter in self service v3 106040 ‘visible no’ option for service request block not accepted under specific conditions in self service ui v3 107178 faceted search results disappear when sections are collapsed in ui v3 107076 error in approval access within self service ui v3 causing failure 107311 incorrect encoding of '&' symbol in category names within self service ui v3 107079 incorrect display of row aligners in the details tab within self service ui v3 107409 issue with quick link widget clone function mirroring the changes in ui v3 portal 107068 field width property control is not being adhered to in ui v3 portal 107525 knowledge articles not displaying in self service ui v3 using all favorite search 107693 incorrect display of subcategories during incident creation in the self service mobile app due to mismatch between localized and english category names in non english locales 107718 incorrect loading of drop down field values in ui v3 due to requirement of double click for data retrieval 107607 incorrect sorting of 'my items' by id in ui v3 due to alphabetic characters at the beginning of id values 107926 incorrect behavior of hyperlinks in ui v3 due to target=" blank" attribute being ignored in a new browser window 107956 error when opening an approval whose parent is not part of the ootb my items layout in ui v3 unhandled system exception getformviewdata form view is not found in layout \<layout> for \<businessobject># 108204 emails in my items in ui v3 shows 'von' instead of 'from' 108261 refreshing page causes translated ui elements to revert to english in ui v3 108429 asterisk for required fields in self service ui v3 request offering renders in black when the email field is used 108627 “do not submit this field” value is included in request emails in ui v3 instead of being excluded 108418 journal scroll bar dynamically adjusts based on the length of the journal note, making the scroll bar very small for long notes 108529 clearing dropdown values using a trigger condition field with a boolean does not work in ui v3 but functions as expected in ui v2 (2025 3) 104363 sorting the service catalog by descending breaks the dynamic loading in ui v3 105313 sort order in service catalog workspace using spanish locale is not correctly set in self service v3 106526 type ahead does not work on dropdowns in ui v3 109716 list on service request not aligned with checkbox release update – november 16 – patch #3 the following table lists the issue resolved in patch #3 problem id title 109805 neurons connection not working after 2025 4 upgrade release update – november 2 – patch #2 the following table lists the issue resolved in patch #2 problem id title 1711905 increase in response time and appserver cpu after 2025 4 release marked are internal issue ids release update – november 1 – patch #1 the following table lists the issue resolved in patch #1 problem id title 109644 regression issue for api calls in 2025 4