Patches 2025.4
Patches are minor software updates to fix bugs and security issues for improving stability and performance while maintaining existing functionality.
Release 2025.4
Release Update - December 15 - Patch #6
The following table lists the issue resolved in Patch #6:
Problem ID | Title |
|---|---|
109371 | Loading icon persists when creating ticket in UI V3. |
Release Update - November 26 - Patch #5
The following table lists the issue resolved in Patch #5:
Problem ID | Title |
|---|---|
105088 | Text in a text area block of a Request Offering is truncated. |
108559 | Service Catalog cannot be scrolled in Mobile App when long names are present. |
109064 | Data Import connection error - failed to retrieve metadata information. |
109476 | PreventWrongBreach Global Constant does not respect the 'Reset & Run' option in the Escalation Schedule. |
109894 | Some tenants are no longer able to create a new Employee record with Entra ID import. |
109913 | Search behavior change. Free text search is now being used in UI V2 and UI V3. |
110073 | iPaaS connection failure and licensing page is displayed. |
Release Update – November 18 – Patch #4
The following table lists the issue resolved in Patch #4:
Problem ID | Title |
|---|---|
103983 | Knowledge Article view count doesn't function in Self Service UI V3. |
105534 | The List Type field behaves differently in UI V3 compared to UI V2, even though the same field displays correctly in UI V2. |
108292 | Line breaks are not rendered in Multi-line text fields within Service Catalog (Classic UI and UI V3). |
108655 | Editing rule failures on ProfileLink preventing email field auto-fill when ProfileLink is set to Profile Name in SSP V3 across all roles. |
108866 | Image rendering failures observed on UI V3 with default configuration. |
104785 | Error code 404 triggered when selecting multiple categories in a new preset filter in Self Service V3. |
106040 | ‘Visible: No’ option for Service Request block not accepted under specific conditions in Self Service UI V3. |
107178 | Faceted search results disappear when sections are collapsed in UI V3. |
107076 | Error in approval access within Self Service UI V3 causing failure. |
107311 | Incorrect encoding of '&' symbol in category names within Self Service UI V3. |
107079 | Incorrect display of row aligners in the details tab within Self Service UI V3. |
107409 | Issue with Quick Link widget clone function mirroring the changes in UI V3 portal. |
107068 | Field width property control is not being adhered to in UI V3 portal. |
107525 | Knowledge Articles not displaying in Self Service UI V3 using ALL favorite search |
107693 | Incorrect display of subcategories during incident creation in the Self-Service Mobile app due to mismatch between localized and English category names in non-English locales. |
107718 | Incorrect loading of drop-down field values in UI V3 due to requirement of double-click for data retrieval. |
107607 | Incorrect sorting of 'My Items' by ID in UI V3 due to alphabetic characters at the beginning of ID values. |
107926 | Incorrect behavior of hyperlinks in UI V3 due to target="_blank" attribute being ignored in a new browser window. |
107956 | Error when opening an approval whose parent is not part of the OOTB My Items layout in UI v3: unhandled system exception: getformviewdata: form view is not found in layout <Layout> for <BusinessObject>#. |
108204 | Emails in My Items in UI V3 shows 'Von' instead of 'from'. |
108261 | Refreshing page causes translated UI elements to revert to English in UI V3. |
108429 | Asterisk for required fields in Self Service UI V3 request offering renders in black when the email field is used. |
108627 | “Do not submit this field” value is included in request emails in UI V3 instead of being excluded. |
108418 | Journal scroll bar dynamically adjusts based on the length of the journal note, making the scroll bar very small for long notes. |
108529 | Clearing dropdown values using a trigger condition field with a boolean does not work in UI v3 but functions as expected in UI V2 (2025.3). |
104363 | Sorting the Service Catalog by descending breaks the dynamic loading in UI V3. |
105313 | Sort order in Service Catalog workspace using Spanish locale is not correctly set in Self Service V3. |
106526 | Type ahead does not work on dropdowns in UI V3. |
109716 | List on Service request not aligned with checkbox. |
Release Update – November 16 – Patch #3
The following table lists the issue resolved in Patch #3:
Problem ID | Title |
|---|---|
109805 | Neurons connection not working after 2025.4 upgrade. |
Release Update – November 2 – Patch #2
The following table lists the issue resolved in Patch #2:
Problem ID | Title |
|---|---|
1711905* | Increase in response time and Appserver CPU after 2025.4 release. |
* Marked are Internal issue IDs.
Release Update – November 1 – Patch #1
The following table lists the issue resolved in Patch #1:
Problem ID | Title |
|---|---|
109644 | Regression issue for API calls in 2025.4. |