Known Issues - 2026
Version 2026.3
Following is a known issue for release 2026.3:
Problem ID | Description |
|---|---|
108500 | For non-English locales, filtering CI records on the Name field fails to return records assigned to the Asset Type (None). |
Version 2026.2
Following is a known issue for release 2026.2.5 Patch #5:
Problem ID | Description |
|---|---|
1998224 | When you create a Service Request through the Agentic AI agent, the Total Incidents + SR's Created Using AI Agents metric on the AI Configuration Hub > Agentic AI > Analytics page is not updated. This occurs because Service Request forms are now opened as web pages instead of adaptive cards within the chat, and Service Requests created through this process are not tracked by the Service Request telemetry object. |
Following is a known issue for release 2026.2 Patch #4:
Problem ID | Description |
|---|---|
1966746 | Ivanti Service Management Portfolio UI V3 includes the Temporary UI Switcher, which allows administrators to change from Modern Layouts and Lists to the Classic UI. This functionality is available only in Modern Layouts configured as a top-level tab for users with the administrator role. Expected result: Administrators can use the Temporary UI Switcher to access the Classic UI while working with Modern Layouts and Lists. Standard users continue to use Classic Forms without any change. Actual result: The Temporary UI Switcher is available only to administrators in supported Modern Layouts and serves as a temporary migration aid. Full migration from Classic Analyst Forms to Portfolio UI V3 Forms is not currently supported. Workaround: Continue using Classic Analyst Forms for production environments until Ivanti provides a supported migration path to Portfolio UI V3 Forms in a future release. The Temporary UI Switcher can be used for evaluation and migration planning purposes only and is not intended as a permanent dual UI solution. |
1971053 | When a user creates an incident or request offering using the modern page layout in Form Offerings, the matching panel displays related articles to help resolve the issue. If the user finds a resolution in one of these articles and click Resolve button after entering details in all mandatory fields, the incident still remain in the In Progress state instead of moving to the Closed state. Expected result: The issue transitions from Work in Progress to Resolved when the Resolve action is performed and the mandatory field contains a valid value. Actual result: The issue remains in the Work in Progress state and does not transition to Resolved, even though the mandatory field contains a value. Workarounds: Option 1: Make the mandatory field optional
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Version 2026.1
Following are the known issues for release 2026.1:
Problem ID | Description |
|---|---|
1723077 | In the Modern Layout Designer, the Use existing option currently supports Data Grid views only. Support for using existing Kanban and Gallery grids is under development. As a result, when you attempt to create a Kanban or Gallery view using an existing grid, the selection dropdown remains empty. Steps:
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1742668 | When you upgrade to Neurons to ITSM 2026.1 version, the Item dropdown displays a Rec ID instead of the item name when configuring list module options for the self-service page. This issue occurs when an existing configuration contains only a Rec ID and no item name. This behavior to support configurations from earlier releases and ensures backward compatibility. Steps:
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