Known Issues - 2026

version 2026 2 following are the known issues for release 2026 2 patch #4 problem id description 1966746 ivanti service management portfolio ui v3 includes the temporary ui switcher, which allows administrators to change from modern layouts and lists to the classic ui this functionality is available only in modern layouts configured as a top level tab for users with the administrator role expected result administrators can use the temporary ui switcher to access the classic ui while working with modern layouts and lists standard users continue to use classic forms without any change actual result the temporary ui switcher is available only to administrators in supported modern layouts and serves as a temporary migration aid full migration from classic analyst forms to portfolio ui v3 forms is not currently supported workaround continue using classic analyst forms for production environments until ivanti provides a supported migration path to portfolio ui v3 forms in a future release the temporary ui switcher can be used for evaluation and migration planning purposes only and is not intended as a permanent dual ui solution 1971053 when a user creates an incident or request offering using the modern page layout in form offerings, the matching panel displays related articles to help resolve the issue if the user finds a resolution in one of these articles and click resolve button after entering details in all mandatory fields, the incident still remain in the in progress state instead of moving to the closed state expected result the issue transitions from work in progress to resolved when the resolve action is performed and the mandatory field contains a valid value actual result the issue remains in the work in progress state and does not transition to resolved, even though the mandatory field contains a value workaround option 1 make the mandatory field optional from the configuration console, go to build > business objects click incident , select business rules enter mandatory field name, for example description in the search field names only text box and search toggle off the status button for required rule for incident symptom (default) rule option 2 configure a default value from the configuration console, go to build > automation tools > object matching lists select the object matching layout, for example faq, document object matching for incident in the preview window, click edit click add field , enter field name, for example description in the field name and enter value in update with column and then click save repeat same steps from step 4 6 for other object name version 2026 1 following are the known issues for release 2026 1 problem id description 1723077 in the modern layout designer, the use existing option currently supports data grid views only support for using existing kanban and gallery grids is under development as a result, when you attempt to create a kanban or gallery view using an existing grid, the selection dropdown remains empty steps log in to the modern layout designer select an existing layout, or create a new layout create a new view and select kanban or gallery as the view type select use existing kanban views or use existing gallery views observe the dropdown for selecting an existing view expected result the dropdown lists all existing views of the selected type (kanban or gallery) actual result the dropdown is empty for kanban and gallery views workaround there is no workaround to reuse existing kanban or gallery views however, you can create a new kanban or gallery view during view creation 1742668 when you upgrade to neurons to itsm 2026 1 version, the item dropdown displays a rec id instead of the item name when configuring list module options for the self service page this issue occurs when an existing configuration contains only a rec id and no item name this behavior to support configurations from earlier releases and ensures backward compatibility steps upgrade to neurons for itsm 2026 1 version to set customized click, go to page designer > options , select list module with an existing item that contains only a rec id expected result display the expected item name actual result the dropdown displays the rec id instead of item name workaround reselect the item in the dropdown and save the configuration this action updates the configuration and restores the correct item name in the dropdown