Fixed Issues - 2026

version 2026 3 the following issues have been fixed in the 2026 3 release problem id title 98922 get approval block creates approval and vote records and appears to immediately exit the "no approvers" block 99444 dashboard v2 > pivot table > filter > "is in list" operator does not allow selecting multiple items 99782 unable to ungroup or expand grouped fields in dashboard v2 100120 in the newer graphical action designer, creating an open window for url using the online help example command returns an invalid json format error 100468 exceeding object permission limits in form control search 100816 delete record via workflow quick action fails attachment configuration is required to delete an attachment 101007 images do not auto scale or save when resizing the layout in dashboard v2 edit mode 102177 "create incident on error" does not work on email listeners using advanced monitoring 102219 error "cannot read properties of null (reading 'displayname')" when selecting a request offering in service catalog 102275 "html format has been changed" in audit history for agreement line when a number field is updated via web api 102877 custom relationships disappear from the saved search drop down list 103143 the cancel button on a my item record in self service does not function 103172 update to export qa in graphical action designer is not saved 103234 post upgrade (2023 4 and 2024 2) issues with ops console a connection was successfully established with the server, but an error occurred during the login process 103292 records for 0 of x when opened from dashboard 103294 any business object > quick actions > graphical designer changing from one qa to another always prompts "save changes" even when nothing has modified 103701 unable to search for owner is empty in dashboard list v2 104061 export data quick action removes headings from csv files 104099 unhandled system exception when selecting show ci map 104159 quick links do not slide or display results in arabic language self service mobile ui v3 104177 knowledge articles show english titles and descriptions instead of localized content in the search bar 104419 the diffworkingseconds function does not work correctly with business hours calculations 104427 report list in dashboard v2 cannot be opened after clicking, a new window should open the report as in dashboard v1 104688 cancel button control does not function in self service layouts 104759 unhandledsystemexception in web services api 105569 validation lists that display values based on another validation list do not work with locales other than english (us) 105918 exportemailasxml intermittently fails due to timeout errors on emailservice / integrationservice 106672 when changing the order of exceptions under business hours weekly hop, the end time changes 107191 diffworkingseconds function does not work with time zones utc+2 and above 107235 stored prompt associated with an extended business object results in an error 107385 the cancel button on a my item record in self service does not function 107387 graphical action designer clone change with popup results in an object reference error 107437 cannot create self service v3 presets 107540 ui v2 does not correctly enforce required rules for date/time controls in request offering forms 107748 rest metadata method provides access to metadata that the associated user role cannot access 107788 production itsm tenant does not have the content required for neurons integration 107833 dashboards unable to sum currency fields 108109 japanese localization cannot select the owner of a task created by a template action 108150 "save as draft" button displays in german instead of polish when using the polish locale for knowledge article generation 108227 product catalog shows duplicate items when the search term contains more than one word and sorting is used clicking a duplicate item opens a different item 108266 delete record via workflow quick action fails if an attachment is linked to the record 108469 package import issues with stored expressions 108500 filtering the ci business object on a localized field fails to return results if the column contains null values or translated strings 108789 check box defined with if/then/else based on an auto filled value does not populate correctly when enableselfservicemobileperformanceimprovements is set to true 109116 error during the login process in on premises 109170 inbound emails fail with "the sender is from an untrusted domain" error when tenantemailtrustedsenderdomains cannot be read 109359 unable to change the delimiter for secure ftp (ssh) data import connections 109457 pivot chart dashboard displays incorrectly 109477 images added to image manager disappear and later generate an error 109659 pivot table operators display incorrectly in all english languages except uk english 109671 instead of indicating that no clusters are available for correlated incidents, an error appears "cannot read properties of undefined (reading 'length')" 109782 html renderer fields in list views do not respect word wrap settings 109842 template executes an update action on the next selected record 109880 odata api $select does not function for the logs business object and returns 204 no content 109889 related object list form control does not work as expected for custom objects 110141 response sla is calculated incorrectly 110205 radio buttons on forms do not save in translated locales 110211 incorrect display of dates and times in business hours calendars, which may affect slas 110220 audit history does not register changes when the language is set to a different locale 110259 hidden field value exposed in service request when "preserve space when hidden" is enabled 110379 ism wants to discover and connect to devices on the local network 110403 dashboard ui v2 date only values display in us format regardless of the selected locale 110433 dashboard widget filters do not function as expected 110502 list paging in the portal is not editable 110575 regression custom uri (for example, "content manager //") is stripped from the html field on save 110589 the "paste attachment" function does not work for non image files in firefox 110603 graphical action designer freezes after choosing the "create new" option and moving quick action blocks 110640 in user interface v3 service catalog, a request offering that displays pick list values does not show any value until the drop down is clicked multiple times 110674 self service v3 on demand form strategic objective control is undefined because category id 34 is not supported 110803 user interface v3 cost fields in drop down do not show pricing 110867 "day one of each month" scheduled entry workflows are not triggering reliably 110883 incoming emails are missing attachments and/or important pdf attachments 110885 user interface v3 total price on request offerings is not visible while scrolling 110892 constraint on pick list is not translated in list filters 110899 html jump links (anchor tags) work in self service but not in the main application a new tab opens with an error 110934 audit history does not display records for custom objects the count is correct in the tab 114700 request offerings lists do not display any items 111029 401 unauthorized error when clicking the "info" button in system status for configserviceurl 111035 unable to disable or remove the "most popular" filter in service catalog for the self service role in v3 111081 conditional expressions are cleared when editing and saving an existing triggered action rule 111097 deleting a conditional expression from a triggered action business rule using the enhanced expression editor displays the error "syntax error value must be true or false cannot be converted to true or false" 111156 dashboard v2 pivot table fails to display data in the french locale when number field precision is greater than 0 111201 custom favicon upload results in a broken icon placeholder in user interface v3 self service 111207 widgets using the "last \[something]" filter display only the first one or two letters of the filter label in dashboard v2 111208 list view becomes misaligned when certain html is added to the summary field 111244 self service v3 direct links to request offerings do not check publish action access 111311 user interface v3 portal load performance issues 111328 invalid session page in admin ui > configure > communication templates > surveys 111331 advanced monitoring intermittently does not link emails or create incidents 111336 "send e mail" graphical action designer quick action randomly replaces values in address and subject fields with numbers 111361 data imported into frs cicomponent#hotfix is synced, but old records are not removed to stay in sync with neurons data 111377 workflow completion issues on request offerings 111384 spanish translation error in the prompt title when linking a request offering to a service level package 111450 issues when resending an email list with a specific format in itsm 111455 escalation clock does not update the breach passed flag to true when the clock exceeds the target duration 111467 attachments do not display on service requests created via teams bot 111482 unhandled system exception when selecting show ci map "an item with the same key has already been added " 111484 aitsm business object summary switches month and day values for some months 111491 changing the label of a button in matching panel settings prevents it from working in self service v3 111493 in dashboard v2, some login ids are converted to dates 111533 entra id import takes more than 24 hours to run instead of the expected 1 to 3 hours 111601 improper handling of datediffsql expressions using time zones in the request offering rule editor 111619 remove the approval/denial reason box (and requirement) from my items approvals configuration does not work in self service v3 111705 accessing the risk level or change scheduled child tabs on change records in the self service v3 portal causes an unhandled system exception 111725 request offering hyperlink does not work with a left click 111735 attachments with spaces cause errors in v3 111766 api calls fail after datacenter migration from vms to containers 111795 removing journal#email from any journal form is not possible changes are not saved 111808 html code used in the knowledge business object does not display correctly in user interface v3 111842 date picker starts on the current day in the standard user interface request offering but starts on the first lower bound date in user interface v3 111843 self service v3 via custom or vanity urls fails to create and load records 111848 datetime field prevents form submission in user interface v2 self service 111850 object reference error when using a pop up in quick action with a search and link block 111851 attempting to grant permissions to a role results in an incorrect warning message 111984 labels do not display in my items in self service v3 112007 graphical action designer freezes when opening quick actions imported from another tenant while using sso external authentication 112035 triggered action and audit history are not created when a field is updated with the same value 112049 constraints in pick list configuration do not support unicode values 112061 rest api authorization header format is non compliant with rfc 9110, causing integration and security issues 112076 teams bot request offering templates from other tenants are intermittently visible on the current uat tenant 112101 renaming a cloned web service connection deletes the script 112158 sftp connector xml file import fails with a 30 second connection timeout after containerization 112271 the "back" and "next" buttons can no longer be selected in some integration tools submenu options in the admin console 112279 clearing field values does not work in self service user interface v2 112332 buttons do not respond in maximized windows for service desk analysts in user interface v3 112339 self service v2 does not return to the enterprise landing page and instead displays the default home page 112340 creating an audit record in the deleted asset audit workspace upon ci deletion fails when the user's login id exceeds 32 characters 112400 access to draft request offerings through direct links by another user 112441 entra id import new http string filters are lost during test connection 112452 cannot filter more than once with the timeonlytimezone field type 112523 expression fails when the locale is set to a non english language 112543 the "label pos" option on a form does not work for boolean fields or tick boxes 112557 regression "resend email" button behaves differently in non english languages 112651 kanban column configuration changes are not saved 112735 charts display no data when using the runtime filter 112765 service catalog categories do not filter correctly when requests are created from quick actions 112803 localized teams do not appear in the pick list with $(\[validationlist]ownerteam) 112818 copy dashboard function in dashboard v2 generates a broken url when the dashboard name contains spaces 112856 business object cloning refinements do not work 112859 issue with panel visibility when child panel placement is set to panel 112907 hours of operation are not transferred correctly when a request offering is exported 112916 green filter mark disappears when resizing a grid column 112932 mobile browser landscape mode is not usable in self service 112949 regression relatedobject fields display "undefined" or blank after upgrade to 2025 4 112984 cannot export the import summary list in the entra id connector 112998 modern survey issues in production tenant 112999 dashboard displays the unexpected character "每" in the chinese (simplified, prc) locale 113000 pop up dialog boxes do not appear after submitting a catalog item in user interface v1 113102 approval workflows fail with the error "the given key was not present in the dictionary " 113186 unable to validate incident insert in stg using the /validatebusinessobject/incident/insert endpoint 113222 secure ftp (ssh) connector cannot connect to sha 1 disabled sftp servers 113256 in user interface v2, the large tile format in request offerings does not display descriptions on hover 113265 entra id import does not update fields on existing employee records after ad data changes 113269 mobile asset manager does not display all parameters in non english locales 113305 saved search filter with a date/time field fails on the first attempt in analyst user interface v3 113315 "email failed to check if message with id had already been processed for inbox" errors appear in logs after 2026 2 release 113354 user interface v3 list view control only loads 200 records 113361 staging or user acceptance testing milestone workspace subject line contains html and css code 113364 dashboard v2 grouping incidents or changes by subject does not work 113426 attachments with the "&" character are saved with "&" in the file name 113502 pick list using a binary image field in the consumable business object does not display images in request offerings 113509 unable to erase or update existing fields in workflows 113557 hebrew language headers on service requests are incorrectly positioned 113600 self service manager user interface v2 experiences slowness, pages fail to load when requests are cancelled, and fields fail to populate 113718 cannot select business objects through the find drop down in the admin console 113732 maximized graphs do not show details and close unexpectedly during review 113946 modern layout does not provide access to expected features such as try modern designer and use classic designer 114064 export to excel does not work in dashboard v2 when global constant nova is enabled 114094 attachments added in child panels are not displayed for administrators in layouts 114199 xml email processor stops processing emails 114382 incorrect decrypted ci password value is displayed between the incident ci child tab and the ci record version 2026 2 the following issues have been fixed in the 2026 2 release problem id title 99649 when a ci#facility record is updated a transaction entry is created unexpectedly 99987 error message after session timeout occurs while using azure sso in self service mobile 100626 running a quick action takes a long time the first time after you sign in to the system 101555 using the 'get business objects by filter' rest api call some filter conditions do not return the correct results 101741 the function numericformat(number,"currency",2) is not working as expected when we use it from workflow 101838 when maximizing a filtered dashboard part, it does not keep the filters that are set 102041 the switch block in the custom design does not use the correct exit port 102490 smtp send email fails, but emails continue to process 103288 the parameter tab is missing a scroll bar 103619 update object qa cannot run against survey metric view 103949 the addmonths function returns inaccurate results for invalid dates 104209 journal email rollup relation behaves differently than journal notes and journal (general) 104225 data archival and retrieval are not functioning as expected, and no troubleshooting guidance is available 104315 cannot read properties of undefined reading 'length' when using a rollup chain to display emails from approval vote tracking in service request 104654 an api call uses different operators in the sql database compared to those specified in an api request 106289 approval works differently in ui v3 compared to ui v2 106762 opening multiple records at the same time causes some some records to fail to load rejection of ui bug this resolution is not acceptable for customer use 107076 accessing approvals in self service ui v3 causes an error 107575 inconsistencies in the ui in the configure application (adminui) 107607 my items sort by id does not work when the id value starts with alphabetic characters in ui v3 107684 email processor misses some emails entirely 107866 russian characters in category names are not displayed correctly in request offerings 107886 attachments are missing when uploaded to s3 storage the logs contain 'targetsite system string gets3blobkey(system string)' 108084 the currentuserrole() function does not return the correct role when used in a quick action 108091 the quick action that previously generated the web token no longer generates the token in the test tenant 108223 fields used in request offerings are case sensitive in self service ui v2 and ui v3 108233 error when attempting to apply enhanced permissions to role 108534 chat button on mobile device preventing submitting requests 108560 web service quick action persists in utilizing port 80 against defined one 108590 ms teams bot during analyst chat session typing "help" will end the analyst chat and show the help dialog 108752 images lost ui v3 refresh uat 108924 a single email sent to multiple listener addresses only processes once 109096 attachment handler is adding extra characters to text files encoded higher than utf 8 109161 in 2025 3, the self service ui v3 list widget does not work when a date/time field is displayed as the first customizable field on cards 109199 timezone picker controls do not render correctly 109232 the given key was not present in the dictionary when creating new task on service request 109286 field does not auto populate in self service roles when ui v3 is assigned default value expression fails 109295 editing a saved qa in the graphical designer behaves unexpectedly when the locale is not english (us) 109447 error occurs when inserting a task on a service request “business object could not be saved due to the following error(s) the given key was not present in the dictionary ” 109475 in self service ui v3, incorrect parameter values are displayed on my items 109668 the newobject action works differently based on the current search in use 109734 knowledge form layout is not reflecting correctly in self service ui v3 109745 request offering form in self service ui v3 does not apply visibility rules correctly 109777 cannot clone request offering times out in production 109817 the striphtml() function no longer works as expected when text is entered in a shorter field 109894 after upgrading to 2025 4, some tenants cannot create new employee records using entra id import 109919 in ui v3, the list display field in a request offering shows fewer values in the validation list compared to ui v2 110007 the more icon (>>) is missing from the form toolbar when the toolbar is full on opening a record 110010 the ivanti production tenant is down 110072 failure of date range validation in dependent fields within request offerings 110090 in dashboard v2, alerts are not displayed correctly after a certain length 110092 line breaks are removed in the extended task block after saving the expression field 110111 api calls taking 30+ seconds to load in production environment 110178 since the 2025 4 upgrade the breach date and time are not cleared when the escalation is in a paused state 110299 incorrect translation with closed incidents in self service ui v3 110328 \[2025 4] incident formatting broken by table in email body 110363 broken help link on field mapping tab 110379 ism attempts to discover and connect to devices on your local network 110382 team name ending with a number displays as a date on dashboard 110465 \[2025 4] using certain email bodies from customer automated systems prevents removing the email body when forwarding or replying 110478 pasted attachment has wrong extension 110528 the drag and drop of the initial attachment into the attachment area does not work 110553 selecting the ‘back’ option after altering the size of the screen when viewing a triggered action business rule which uses a composite action, causes the screen to freeze 110666 issue with localized object matching highlighting of matching text 110671 unhandled system exception unable to resolve object type for the metadatadefinition revisions r1 quickactionmetadata object when using web script action in a composite action in a business rule 110790 when a user attaches a file to a service request in self service and then deletes the file; it still displays to the user as attached 110812 in service request forms, list control checkboxes are selected by default in ui v2 but not in ui v3 110869 logout button cannot be removed from self service 110933 unable to select styles or set style by expression in modern nova layout designer 110970 concatenate expression in request offerings sums the values rather than concatenating the strings in self service ui v3 110976 entra id import fails when the 'localized' checkbox is enabled for the displayname field in the frs def role business object 111087 the action service global constant changes the behavior of translated fields 111119 self service v3 does not support hebrew when searching for an employee name 111248 approvals and cases do not update after approval vote completion the logs show 'calcduration incorrect datetime kind' errors 111282 attachments with & character causes the downloaded file name to convert the & into \&amp 111284 in the new task popup, expanding the teams dropdown displays all teams after a service is selected and then deleted 111412 microsoft teams integration does not work correctly 111641 the chatbot returns “invalid selection” for all user inputs 111904 archived record cannot be retrieved 111939 in self service v3, contact search in the incident form does not function correctly in hebrew language 112113 errors occur when executing a webhook quick action that includes web service script actions in production environment 112635 since 2026 1, webhook variables do not work when action service is enabled 1816033 watchdog does not update the web servers business object in production environment marked are internal issue ids version 2026 1 the following issues have been fixed in the 2026 1 release problem id title 94297 getformviewdata can't find view for displaying record when create a record from spanish quick action 99009 console output does not appear in logs when script logging is enabled 100167 ci map tree takes long to load 100735 within request offerings extended task blocks lose their timeout condition after adjustment 100877 childfold ignoring origin object 101078 page scrolling gets stuck on announcement with images when viewed using self service mobile role 101129 emails created using a quick action from journal do not appear in email workspace 101391 the incident p1 notification e mail list work does not accept comma separated values 101503 no request offering templates are displayed in the request details child tab when a second service request is created and populated in the workspace ui 101518 favorites not removed from selfservicefavorite after deleting request offering 101624 self service portal search returns inconsistent search results 101877 ui action defaults to group leader when using newobject command id for group object 102317 clearing the preview form for announcement layout does not remove the preview form on the front end ui 102665 after copying an existing request offering and attempting to save it results in error ‘unhandled system exception exception of type system exception was thrown ’ 102669 tree tile filter criteria will not save when using a function such as $(currentloginid()) in dashboard v2 102867 advanced search in service request parameter dropdown selections ignores pick list constraints 102890 content type is automatically changing even when included in the header parameters in a run rest web service 102981 'system' objects cannot be queried by the api 103013 'hidden expression' use boolean value to show tab fails to work on refresh of form 103465 sftp integrations scheduled jobs failing 103470 rfi what and how to debug when schedulers not working 103637 publish request offering to specific roles is not working 103952 send email triggered action rule on journal#email bo replacing the toaddr with the value same as fromaddr 104366 advanced search breaks if child objects of contact do not have any full text indexed fields 104375 time values not visible in firefox browser in self service ui v3 104382 "object reference not set to an instance of an object" when drilling into chart for month of august in dashboard v2 104429 an hourly schedule, configured to start at 12 or 24 and execute every 12 hours, is initiated only once per day 104478 service catalog is not working correctly when trying to secure the organizational unit object 104912 workflow with sendmail quickaction type is incorrectly updating the toaddr field on an incoming email 105000 editing a web service connection script with multiple ui tabs open causes wrong script to be updated 105045 packages consisting quick actions using decision blocks are not properly imported / exported 105167 using the dashboard v2 functionality, the data labels and labels include count options that are deselected when the pie chart is opened for editing, having been selected previously 105230 searching for a request offering with parenthesis in the name has different results 105324 service request not showing images from request offering template 105463 view all results option displaying just top 20 results in self service ui v3 instead of all results 105584 when raising a case through the ui v3 self service portal, the dropdown category pick lists causes the system to hang / crash 105653 new azure ad import error without facilities package installed 105803 self service ui v3 does not respect text formatting in html fields 105912 localization issue non english unicode characters display as question marks in default saved search for child tab link 105983 favorite saved searches list appears truncated for service desk analyst role 106185 entering a translation "solicitud de teléfono móvil" for spanish in the request offering "name" results in error 106289 approval works differently in ui v3 compared to ui v2 106586 ootb state of the status field for asset data mapping workspace is inconsistent for several ci types compared to the main types like computer 106612 getting an error message when trying to enter an incident ticket user is not in the validation list of validated field incident owner 106623 striphtml not working as expected object reference error when using parameter "true" 106648 recurrent prices on check box field(s) not showing in preview at all, or in cost pane unless there is also a one time price 106690 accessing an sr with approval through my items, unable to scroll to add note when using mobile device or emulator in ui v3 106733 error on pop up views for expression required fields triggered by buttons 106843 unable to select 'alerts' object from the dropdown in self service portal editor 106927 after making multiple changes on different tabs of the ci computer asset, not all of the changes are saved 106989 neurons import is no longer doing an incremental sync 107050 cannot export the field values calculated by a calculation rule 107169 huge logs like attachment with id is not present in s3 being generated inside the all prd landscape tenants 107177 in the self service mobile role, when using a non–english (us) locale, it is not possible to resolve an incident at creation using a knowledge article 107247 ui action creating service requests behavior is undefined 107298 service catalog favorites exceeds limit but favorite ros are nowhere near limit after deleting ro 107301 enabling ai features leads to errors in the log 107348 sql query taking longer to process based on order 107551 in "notification" workflow block and in the address fields, entering in too many email addresses will not allow an editing it later 107559 scroll bar is missing in self service mobile portal v3 107645 ui v3 translation issues with non ootb languages 107666 users custom search does not return the same number of rows as it says it returns 107743 quick action created via graphical action designer cannot be added to package due to transaction set id 0 (blank) 107745 field width concern over 825 in self service ui v3 107824 html formatting in request offering list controls is displayed in ui v3 only 107853 unable to cast object of type 'system datetime' to type 'system string' 108016 cannot submit and view custom object unhandled system exception getformviewdata form view formview is not found in layout in ui v3 108289 icons disappear from vote summary after any change to approvalvotetracking summary list in ivanti ism 108481 updating the team name does not update the corresponding workflow blocks, causing workflows to fail 108491 when using the neurons bots action in a quick action, if the bot selected has inputs, the 'formula' view does not display all expected options, such as the list of fields, functions & time zone 'tools' it only lists 'code snippets' 108520 unable to resolve an incident in ui v3 using a knowledge base article 108796 incidents api returning 204 since upgrade to 2025 3 108820 clicking preview after a change to the filter conditions in an entra id import does not work if changing from 2 or more existing ‘and’ or ‘or’ conditions 108947 creating a triggered action for a business rule using the graphical action designer with a field event set using the status field always returns the status for incident 108950 incident correlation is not working, related incidents with identical details do not appear in the data set 108987 help text does not disappear 109030 double quote character in json payload crashes incoming web service 109036 expressions in request offerings are case sensitive in ui v3 109043 submission of incidents fails; summary fails to render form so description can not be entered actionid errors when submit button is pressed in ui v3 109054 images and information overlap in v3 request offering form 109129 check box in request offering does not pre populated in self service in ui v3 109157 from field in business rules triggered action is not editable if length of text exceeds visible field viewing area 109200 opening and closing a read only description field causes the following error ‘there are unsaved changes that would be lost do you want to save’ 109220 matching panel greeting is hard coded to pull full name but cannot differentiate between first and last and displays as last, for some customers 109225 can't save quick action error when trying to save anything in the request offering's workflow 109286 field does not auto populate in self service roles in ui v3 default value expression fails 109300 banner color does not match associated hex color code in ui v3 109333 on link triggered action rule does not trigger in ui v3 109371 loading icon persists when creating ticket in ui v3 109388 visibility expression does not work on attachments in ui v3 109449 cannot disable object matching and remove extra steps in logging records in self service ui v3 109456 catalog search slows down drastically when filter is applied in self service ui v3 109644 regression issue for api calls in 2025 4 109737 changed method to add note into incidents in self service ui v3 109738 summary field unable to clear text in self service ui v3 109852 text overflow in my items cards when long text has no spacing in self service ui v3 1465601 unauthorized access error (401) displayed for self service portal access through launchdarkly url 1453950 recurring scheduled job stops unexpectedly 1474015 import jobs running multiple times 1601058 home page loading instead of enterprise landing page 1660720 switching roles in self service ui v3 results in incorrect landing page 1590673 hyperlink syntax in order to login and be directed to a specific request in self service using ui v3 1731772 incidents not being submitted in portal 1391040 spend intelligence mapping does not bring data from neurons to itam product description > ivnt contractlineitem#ivnt entitlement entitlementdetail 1651325 s3 attachment movement error after deployment 1733355 itsm reflected css injection via 'bg' parameter 106555 employee import from entra id does not trigger business rules or workflows marked are internal issue ids