Fixed Issues - 2026

Get Approval block creates approval and vote records and appears to immediately exit the "No Approvers" block.

Dashboard V2 > Pivot Table > Filter > "Is in list" operator does not allow selecting multiple items.

Unable to ungroup or expand grouped fields in Dashboard V2.

In the newer Graphical Action Designer, creating an Open Window for URL using the online help example command returns an invalid JSON format error.

Exceeding object permission limits in Form Control Search.

Delete record via Workflow Quick Action fails: Attachment configuration is required to delete an attachment.

Images do not auto-scale or save when resizing the layout in Dashboard V2 edit mode.

"Create incident on error" does not work on email listeners using Advanced Monitoring.

Error "Cannot read properties of null (reading 'DisplayName')" when selecting a Request Offering in Service Catalog.

"HTML format has been changed" in audit history for Agreement Line when a number field is updated via Web API.

Custom relationships disappear from the Saved Search drop-down list.

The Cancel button on a My Item record in Self Service does not function.

Update to Export QA in Graphical Action Designer is not saved.

Post-upgrade (2023.4 and 2024.2) issues with Ops Console: A connection was successfully established with the server, but an error occurred during the login process.

Records for 0 of X when opened from Dashboard.

Any Business Object > Quick Actions > Graphical Designer: Changing from one QA to another always prompts "Save Changes" even when nothing has modified.

Unable to search for Owner is empty in Dashboard List V2.

Export Data quick action removes headings from CSV files.

Unhandled system exception when selecting Show CI Map.

Quick links do not slide or display results in Arabic language - Self Service Mobile UI V3.

Knowledge articles show English titles and descriptions instead of localized content in the search bar.

The DiffWorkingSeconds function does not work correctly with Business Hours calculations.

Report list in Dashboard V2 cannot be opened. After clicking, a new window should open the report as in Dashboard V1.

Cancel button control does not function in Self Service layouts.

UnhandledSystemException in Web Services API.

Validation lists that display values based on another validation list do not work with locales other than English (US).

ExportEmailAsXML intermittently fails due to timeout errors on EmailService / IntegrationService.

When changing the order of exceptions under Business Hours Weekly HOP, the end time changes.

DiffWorkingSeconds function does not work with time zones UTC+2 and above.

Stored prompt associated with an extended business object results in an error.

The Cancel button on a My Item record in Self Service does not function.

Graphical Action Designer Clone Change with Popup results in an object reference error.

Cannot create Self Service V3 presets.

UI V2 does not correctly enforce required rules for date/time controls in Request Offering forms.

REST Metadata method provides access to metadata that the associated user role cannot access.

Production ITSM tenant does not have the content required for Neurons integration.

Dashboards unable to sum currency fields.

Japanese localization: Cannot select the owner of a task created by a template action.

"Save As Draft" button displays in German instead of Polish when using the Polish locale for Knowledge Article generation.

Product Catalog shows duplicate items when the search term contains more than one word and sorting is used. Clicking a duplicate item opens a different item.

Delete record via Workflow Quick Action fails if an attachment is linked to the record.

Package import issues with stored expressions.

Filtering the CI business object on a localized field fails to return results if the column contains null values or translated strings.

Check box defined with IF/THEN/ELSE based on an auto-filled value does not populate correctly when EnableSelfServiceMobilePerformanceImprovements is set to True.

Error during the login process in On-Premises.

Inbound emails fail with "The sender is from an untrusted domain" error when TenantEmailTrustedSenderDomains cannot be read.

Unable to change the delimiter for Secure FTP (SSH) data import connections.

Pivot chart dashboard displays incorrectly.

Images added to Image Manager disappear and later generate an error.

Pivot table operators display incorrectly in all English languages except UK English.

Instead of indicating that no clusters are available for Correlated Incidents, an error appears: "Cannot read properties of undefined (reading 'length')".

HTML Renderer fields in list views do not respect word wrap settings.

Template executes an update action on the next selected record.

OData API $select does not function for the Logs business object and returns 204 No Content.

Related Object List form control does not work as expected for custom objects.

Response SLA is calculated incorrectly.

Radio buttons on forms do not save in translated locales.

Incorrect display of dates and times in Business Hours calendars, which may affect SLAs.

Audit history does not register changes when the language is set to a different locale.

Hidden field value exposed in Service Request when "Preserve Space When Hidden" is enabled.

ISM wants to discover and connect to devices on the local network.

Dashboard UI V2 date-only values display in US format regardless of the selected locale.

Dashboard widget filters do not function as expected.

List paging in the portal is not editable.

Regression: Custom URI (for example, "content manager://") is stripped from the HTML field on save.

The "Paste attachment" function does not work for non-image files in Firefox.

Graphical Action Designer freezes after choosing the "Create New" option and moving Quick Action blocks.

In User Interface V3 Service Catalog, a request offering that displays Pick List values does not show any value until the drop-down is clicked multiple times.

Self Service V3: On-demand form Strategic Objective control is undefined because Category ID 34 is not supported.

User Interface V3: Cost fields in drop-down do not show pricing.

"Day One of Each Month" scheduled entry workflows are not triggering reliably.

Incoming emails are missing attachments and/or important PDF attachments.

User Interface V3: Total price on request offerings is not visible while scrolling.

Constraint on Pick List is not translated in list filters.

HTML jump links (anchor tags) work in Self Service but not in the main application. A new tab opens with an error.

Audit History does not display records for custom objects. The count is correct in the tab.

Request Offerings Lists do not display any items.

401 Unauthorized error when clicking the "Info" button in System Status for ConfigServiceUrl.

Unable to disable or remove the "Most Popular" filter in Service Catalog for the Self Service role in V3.

Conditional expressions are cleared when editing and saving an existing triggered action rule.

Deleting a conditional expression from a triggered action business rule using the Enhanced Expression Editor displays the error: "Syntax Error: Value must be true or false. Cannot be converted to true or false".

Dashboard V2 pivot table fails to display data in the French locale when number field precision is greater than 0.

Custom favicon upload results in a broken icon placeholder in User Interface V3 Self Service.

Widgets using the "Last [Something]" filter display only the first one or two letters of the filter label in Dashboard V2.

List view becomes misaligned when certain HTML is added to the Summary field.

Self Service V3 direct links to request offerings do not check Publish Action access.

User Interface V3 portal load performance issues.

Invalid Session page in Admin UI > Configure > Communication Templates > Surveys.

Advanced Monitoring intermittently does not link emails or create incidents.

"Send E-Mail" Graphical Action Designer quick action randomly replaces values in address and subject fields with numbers.

Data imported into FRS_CIComponent#Hotfix is synced, but old records are not removed to stay in sync with Neurons data.

Workflow completion issues on request offerings.

Spanish translation error in the prompt title when linking a Request Offering to a Service Level Package.

Issues when resending an email list with a specific format in ITSM.

Escalation clock does not update the Breach Passed flag to True when the clock exceeds the target duration.

Attachments do not display on service requests created via Teams Bot.

Unhandled system exception when selecting Show CI Map: "An item with the same key has already been added."

AITSM Business Object Summary switches month and day values for some months.

Changing the label of a button in matching panel settings prevents it from working in Self Service V3.

In Dashboard V2, some Login IDs are converted to dates.

Entra ID import takes more than 24 hours to run instead of the expected 1 to 3 hours.

Improper handling of DateDiffSQL expressions using time zones in the Request Offering Rule Editor.

Remove the Approval/Denial Reason box (and requirement) from My Items Approvals configuration does not work in Self Service V3.

Accessing the Risk Level or Change Scheduled child tabs on Change records in the Self Service V3 portal causes an unhandled system exception.

Request Offering hyperlink does not work with a left click.

Attachments with spaces cause errors in V3.

API calls fail after datacenter migration from VMs to containers.

Removing Journal#Email from any Journal form is not possible. Changes are not saved.

HTML code used in the Knowledge business object does not display correctly in User Interface V3.

Date picker starts on the current day in the standard user interface request offering but starts on the first lower-bound date in User Interface V3.

Self Service V3 via custom or vanity URLs fails to create and load records.

Datetime field prevents form submission in User Interface V2 Self Service.

Object reference error when using a pop-up in Quick Action with a Search and Link block.

Attempting to grant permissions to a role results in an incorrect warning message.

Labels do not display in My Items in Self Service V3.

Graphical Action Designer freezes when opening quick actions imported from another tenant while using SSO external authentication.

Triggered Action and Audit History are not created when a field is updated with the same value.

Constraints in Pick List configuration do not support Unicode values.

REST API authorization header format is non-compliant with RFC 9110, causing integration and security issues.

Teams Bot: Request Offering templates from other tenants are intermittently visible on the current UAT tenant.

Renaming a cloned web service connection deletes the script.

SFTP Connector: XML file import fails with a 30-second connection timeout after containerization.

The "Back" and "Next" buttons can no longer be selected in some Integration Tools submenu options in the Admin Console.

Clearing field values does not work in Self Service User Interface V2.

Buttons do not respond in maximized windows for Service Desk Analysts in User Interface V3.

Self Service V2 does not return to the Enterprise Landing Page and instead displays the default Home page.

Creating an audit record in the Deleted Asset Audit workspace upon CI deletion fails when the user's Login ID exceeds 32 characters.

Access to draft request offerings through direct links by another user.

Entra ID import: New HTTP string filters are lost during Test Connection.

Cannot filter more than once with the TimeOnlyTimeZone field type.

Expression fails when the locale is set to a non-English language.

The "Label Pos" option on a form does not work for Boolean fields or tick boxes.

Regression: "Resend Email" button behaves differently in non-English languages.

Kanban column configuration changes are not saved.

Charts display no data when using the runtime filter.

Service Catalog categories do not filter correctly when requests are created from Quick Actions.

Localized teams do not appear in the Pick List with $([ValidationList]OwnerTeam).

Copy Dashboard function in Dashboard V2 generates a broken URL when the dashboard name contains spaces.

Business object cloning refinements do not work.

Issue with panel visibility when child panel placement is set to Panel.

Hours of Operation are not transferred correctly when a request offering is exported.

Green filter mark disappears when resizing a grid column.

Mobile browser landscape mode is not usable in Self Service.

Regression: RelatedObject fields display "Undefined" or blank after upgrade to 2025.4.

Cannot export the Import Summary list in the Entra ID connector.

Modern Survey issues in production tenant.

Dashboard displays the unexpected character "每" in the Chinese (Simplified, PRC) locale.

Pop-up dialog boxes do not appear after submitting a catalog item in User Interface V1.

Approval workflows fail with the error: "The given key was not present in the dictionary."

Unable to validate Incident Insert in STG using the /ValidateBusinessObject/Incident/Insert endpoint.

Secure FTP (SSH) connector cannot connect to SHA-1-disabled SFTP servers.

In User Interface V2, the Large tile format in request offerings does not display descriptions on hover.

Entra ID import does not update fields on existing Employee records after AD data changes.

Mobile Asset Manager does not display all parameters in non-English locales.

Saved Search filter with a date/time field fails on the first attempt in Analyst User Interface V3.

"EMAIL failed to check if message with ID had already been processed for inbox" errors appear in logs after 2026.2 release.

User Interface V3 List View control only loads 200 records.

Staging or User Acceptance Testing Milestone workspace subject line contains HTML and CSS code.

Dashboard V2: Grouping incidents or changes by Subject does not work.

Attachments with the "&" character are saved with "&" in the file name.

Pick List using a binary image field in the Consumable business object does not display images in request offerings.

Unable to erase or update existing fields in workflows.

Hebrew language headers on service requests are incorrectly positioned.

Self Service Manager User Interface V2 experiences slowness, pages fail to load when requests are cancelled, and fields fail to populate.

Cannot select business objects through the Find drop-down in the Admin Console.

Maximized graphs do not show details and close unexpectedly during review.

Modern Layout does not provide access to expected features such as Try Modern Designer and Use Classic Designer.

Export to Excel does not work in Dashboard V2 when global constant nova is enabled.

Attachments added in child panels are not displayed for administrators in layouts.

XML Email Processor stops processing emails.

Incorrect decrypted CI password value is displayed between the Incident CI child tab and the CI record.

UIv3 Service Desk Console Dashboard V2 text is illegible.