Fixed Issues - 2026

version 2026 2 the following issues have been fixed in the 2026 2 release problem id title 99649 when a ci#facility record is updated a transaction entry is created unexpectedly 99987 error message after session timeout occurs while using azure sso in self service mobile 100626 running a quick action takes a long time the first time after you sign in to the system 101555 using the 'get business objects by filter' rest api call some filter conditions do not return the correct results 101741 the function numericformat(number,"currency",2) is not working as expected when we use it from workflow 101838 when maximizing a filtered dashboard part, it does not keep the filters that are set 102041 the switch block in the custom design does not use the correct exit port 102490 smtp send email fails, but emails continue to process 103288 the parameter tab is missing a scroll bar 103619 update object qa cannot run against survey metric view 103949 the addmonths function returns inaccurate results for invalid dates 104209 journal email rollup relation behaves differently than journal notes and journal (general) 104225 data archival and retrieval are not functioning as expected, and no troubleshooting guidance is available 104315 cannot read properties of undefined reading 'length' when using a rollup chain to display emails from approval vote tracking in service request 104654 an api call uses different operators in the sql database compared to those specified in an api request 106289 approval works differently in ui v3 compared to ui v2 106762 opening multiple records at the same time causes some some records to fail to load rejection of ui bug this resolution is not acceptable for customer use 107076 accessing approvals in self service ui v3 causes an error 107575 inconsistencies in the ui in the configure application (adminui) 107607 my items sort by id does not work when the id value starts with alphabetic characters in ui v3 107684 email processor misses some emails entirely 107866 russian characters in category names are not displayed correctly in request offerings 107886 attachments are missing when uploaded to s3 storage the logs contain 'targetsite system string gets3blobkey(system string)' 108084 the currentuserrole() function does not return the correct role when used in a quick action 108091 the quick action that previously generated the web token no longer generates the token in the test tenant 108223 fields used in request offerings are case sensitive in self service ui v2 and ui v3 108233 error when attempting to apply enhanced permissions to role 108534 chat button on mobile device preventing submitting requests 108560 web service quick action persists in utilizing port 80 against defined one 108590 ms teams bot during analyst chat session typing "help" will end the analyst chat and show the help dialog 108752 images lost ui v3 refresh uat 108924 a single email sent to multiple listener addresses only processes once 109096 attachment handler is adding extra characters to text files encoded higher than utf 8 109161 in 2025 3, the self service ui v3 list widget does not work when a date/time field is displayed as the first customizable field on cards 109199 timezone picker controls do not render correctly 109232 the given key was not present in the dictionary when creating new task on service request 109286 field does not auto populate in self service roles when ui v3 is assigned default value expression fails 109295 editing a saved qa in the graphical designer behaves unexpectedly when the locale is not english (us) 109447 error occurs when inserting a task on a service request “business object could not be saved due to the following error(s) the given key was not present in the dictionary ” 109475 in self service ui v3, incorrect parameter values are displayed on my items 109668 the newobject action works differently based on the current search in use 109734 knowledge form layout is not reflecting correctly in self service ui v3 109745 request offering form in self service ui v3 does not apply visibility rules correctly 109777 cannot clone request offering times out in production 109817 the striphtml() function no longer works as expected when text is entered in a shorter field 109894 after upgrading to 2025 4, some tenants cannot create new employee records using entra id import 109919 in ui v3, the list display field in a request offering shows fewer values in the validation list compared to ui v2 110007 the more icon (>>) is missing from the form toolbar when the toolbar is full on opening a record 110010 the ivanti production tenant is down 110072 failure of date range validation in dependent fields within request offerings 110090 in dashboard v2, alerts are not displayed correctly after a certain length 110092 line breaks are removed in the extended task block after saving the expression field 110111 api calls taking 30+ seconds to load in production environment 110178 since the 2025 4 upgrade the breach date and time are not cleared when the escalation is in a paused state 110299 incorrect translation with closed incidents in self service ui v3 110328 \[2025 4 regression] incident formatting broken by table in email body 110363 broken help link on field mapping tab 110379 ism attempts to discover and connect to devices on your local network 110382 team name ending with a number displays as a date on dashboard 110465 \[2025 4] using certain email bodies from customer automated systems prevents removing the email body when forwarding or replying 110478 pasted attachment has wrong extension 110528 the drag and drop of the initial attachment into the attachment area does not work 110553 selecting the ‘back’ option after altering the size of the screen when viewing a triggered action business rule which uses a composite action, causes the screen to freeze 110666 issue with localized object matching highlighting of matching text 110671 unhandled system exception unable to resolve object type for the metadatadefinition revisions r1 quickactionmetadata object when using web script action in a composite action in a business rule 110790 when a user attaches a file to a service request in self service and then deletes the file; it still displays to the user as attached 110812 in service request forms, list control checkboxes are selected by default in ui v2 but not in ui v3 110869 logout button cannot be removed from self service 110933 unable to select styles or set style by expression in modern nova layout designer 110970 concatenate expression in request offerings sums the values rather than concatenating the strings in self service ui v3 110976 entra id import fails when the 'localized' checkbox is enabled for the displayname field in the frs def role business object 111087 the action service global constant changes the behavior of translated fields 111119 self service v3 does not support hebrew when searching for an employee name 111248 approvals and cases do not update after approval vote completion the logs show 'calcduration incorrect datetime kind' errors 111282 attachments with & character causes the downloaded file name to convert the & into \&amp 111284 in the new task popup, expanding the teams dropdown displays all teams after a service is selected and then deleted 111412 microsoft teams integration does not work correctly 111641 the chatbot returns “invalid selection” for all user inputs 111904 archived record cannot be retrieved 111939 in self service v3, contact search in the incident form does not function correctly in hebrew language 112113 errors occur when executing a webhook quick action that includes web service script actions in production environment 112635 since 2026 1, webhook variables do not work when action service is enabled 1816033 watchdog does not update the web servers business object in production environment marked are internal issue ids version 2026 1 the following issues have been fixed in the 2026 1 release problem id title 94297 getformviewdata can't find view for displaying record when create a record from spanish quick action 99009 console output does not appear in logs when script logging is enabled 100167 ci map tree takes long to load 100735 within request offerings extended task blocks lose their timeout condition after adjustment 100877 childfold ignoring origin object 101078 page scrolling gets stuck on announcement with images when viewed using self service mobile role 101129 emails created using a quick action from journal do not appear in email workspace 101391 the incident p1 notification e mail list work does not accept comma separated values 101503 no request offering templates are displayed in the request details child tab when a second service request is created and populated in the workspace ui 101518 favorites not removed from selfservicefavorite after deleting request offering 101624 self service portal search returns inconsistent search results 101877 ui action defaults to group leader when using newobject command id for group object 102317 clearing the preview form for announcement layout does not remove the preview form on the front end ui 102665 after copying an existing request offering and attempting to save it results in error ‘unhandled system exception exception of type system exception was thrown ’ 102669 tree tile filter criteria will not save when using a function such as $(currentloginid()) in dashboard v2 102867 advanced search in service request parameter dropdown selections ignores pick list constraints 102890 content type is automatically changing even when included in the header parameters in a run rest web service 102981 'system' objects cannot be queried by the api 103013 'hidden expression' use boolean value to show tab fails to work on refresh of form 103465 sftp integrations scheduled jobs failing 103470 rfi what and how to debug when schedulers not working 103637 publish request offering to specific roles is not working 103952 send email triggered action rule on journal#email bo replacing the toaddr with the value same as fromaddr 104366 advanced search breaks if child objects of contact do not have any full text indexed fields 104375 time values not visible in firefox browser in self service ui v3 104382 "object reference not set to an instance of an object" when drilling into chart for month of august in dashboard v2 104429 an hourly schedule, configured to start at 12 or 24 and execute every 12 hours, is initiated only once per day 104478 service catalog is not working correctly when trying to secure the organizational unit object 104912 workflow with sendmail quickaction type is incorrectly updating the toaddr field on an incoming email 105000 editing a web service connection script with multiple ui tabs open causes wrong script to be updated 105045 packages consisting quick actions using decision blocks are not properly imported / exported 105167 using the dashboard v2 functionality, the data labels and labels include count options that are deselected when the pie chart is opened for editing, having been selected previously 105230 searching for a request offering with parenthesis in the name has different results 105324 service request not showing images from request offering template 105463 view all results option displaying just top 20 results in self service ui v3 instead of all results 105584 when raising a case through the ui v3 self service portal, the dropdown category pick lists causes the system to hang / crash 105653 new azure ad import error without facilities package installed 105803 self service ui v3 does not respect text formatting in html fields 105912 localization issue non english unicode characters display as question marks in default saved search for child tab link 105983 favorite saved searches list appears truncated for service desk analyst role 106185 entering a translation "solicitud de teléfono móvil" for spanish in the request offering "name" results in error 106289 approval works differently in ui v3 compared to ui v2 106586 ootb state of the status field for asset data mapping workspace is inconsistent for several ci types compared to the main types like computer 106612 getting an error message when trying to enter an incident ticket user is not in the validation list of validated field incident owner 106623 striphtml not working as expected object reference error when using parameter "true" 106648 recurrent prices on check box field(s) not showing in preview at all, or in cost pane unless there is also a one time price 106690 accessing an sr with approval through my items, unable to scroll to add note when using mobile device or emulator in ui v3 106733 error on pop up views for expression required fields triggered by buttons 106843 unable to select 'alerts' object from the dropdown in self service portal editor 106927 after making multiple changes on different tabs of the ci computer asset, not all of the changes are saved 106989 neurons import is no longer doing an incremental sync 107050 cannot export the field values calculated by a calculation rule 107169 huge logs like attachment with id is not present in s3 being generated inside the all prd landscape tenants 107177 in the self service mobile role, when using a non–english (us) locale, it is not possible to resolve an incident at creation using a knowledge article 107247 ui action creating service requests behavior is undefined 107298 service catalog favorites exceeds limit but favorite ros are nowhere near limit after deleting ro 107301 enabling ai features leads to errors in the log 107348 sql query taking longer to process based on order 107551 in "notification" workflow block and in the address fields, entering in too many email addresses will not allow an editing it later 107559 scroll bar is missing in self service mobile portal v3 107645 ui v3 translation issues with non ootb languages 107666 users custom search does not return the same number of rows as it says it returns 107743 quick action created via graphical action designer cannot be added to package due to transaction set id 0 (blank) 107745 field width concern over 825 in self service ui v3 107824 html formatting in request offering list controls is displayed in ui v3 only 107853 unable to cast object of type 'system datetime' to type 'system string' 108016 cannot submit and view custom object unhandled system exception getformviewdata form view formview is not found in layout in ui v3 108289 icons disappear from vote summary after any change to approvalvotetracking summary list in ivanti ism 108481 updating the team name does not update the corresponding workflow blocks, causing workflows to fail 108491 when using the neurons bots action in a quick action, if the bot selected has inputs, the 'formula' view does not display all expected options, such as the list of fields, functions & time zone 'tools' it only lists 'code snippets' 108520 unable to resolve an incident in ui v3 using a knowledge base article 108796 incidents api returning 204 since upgrade to 2025 3 108820 clicking preview after a change to the filter conditions in an entra id import does not work if changing from 2 or more existing ‘and’ or ‘or’ conditions 108947 creating a triggered action for a business rule using the graphical action designer with a field event set using the status field always returns the status for incident 108950 incident correlation is not working, related incidents with identical details do not appear in the data set 108987 help text does not disappear 109030 double quote character in json payload crashes incoming web service 109036 expressions in request offerings are case sensitive in ui v3 109043 submission of incidents fails; summary fails to render form so description can not be entered actionid errors when submit button is pressed in ui v3 109054 images and information overlap in v3 request offering form 109129 check box in request offering does not pre populated in self service in ui v3 109157 from field in business rules triggered action is not editable if length of text exceeds visible field viewing area 109200 opening and closing a read only description field causes the following error ‘there are unsaved changes that would be lost do you want to save’ 109220 matching panel greeting is hard coded to pull full name but cannot differentiate between first and last and displays as last, for some customers 109225 can't save quick action error when trying to save anything in the request offering's workflow 109286 field does not auto populate in self service roles in ui v3 default value expression fails 109300 banner color does not match associated hex color code in ui v3 109333 on link triggered action rule does not trigger in ui v3 109371 loading icon persists when creating ticket in ui v3 109388 visibility expression does not work on attachments in ui v3 109449 cannot disable object matching and remove extra steps in logging records in self service ui v3 109456 catalog search slows down drastically when filter is applied in self service ui v3 109644 regression issue for api calls in 2025 4 109737 changed method to add note into incidents in self service ui v3 109738 summary field unable to clear text in self service ui v3 109852 text overflow in my items cards when long text has no spacing in self service ui v3 1465601 when the self service portal is being accessed, 401 unauthorised error is displayed on the https //app launchdarkly com/api/v2/projects/ism analyst/environments/local https //app launchdarkly com/api/v2/projects/ism analyst/environments/local url 1453950 recurring scheduled job stops unexpectedly 1474015 import jobs running multiple times 1601058 home page loading instead of enterprise landing page 1660720 switching roles in self service ui v3 results in incorrect landing page 1590673 hyperlink syntax in order to login and be directed to a specific request in self service using ui v3 1731772 incidents not being submitted in portal 1391040 spend intelligence mapping does not bring data from neurons to itam product description > ivnt contractlineitem#ivnt entitlement entitlementdetail 1651325 s3 attachment movement error after deployment 1733355 itsm reflected css injection via 'bg' parameter 106555 employee import from entra id does not trigger business rules or workflows marked are internal issue ids