What's New Enterprise Service Management - 2026.2

this topic details all the new features and enhancements of products , line of business (lob), and , in release version 2026 2 legend feature or enhancement that is a delivered idea to view the idea, click the idea number what’s new in ivanti neurons for itsm 2026 2 (saas and on prem) support for migrating classic layouts to the modern page designer platform cloud and on premises administrators can now migrate existing classic business object layouts to the modern page designer this process allows you to select a classic layout in the designer and convert it to a modern layout while preserving the existing configuration for more information, refer to configure and assign views and layouts using the modern page designer https //help ivanti com/ht/help/en us/ism/2026/admin user/content/working with the analyst/configure and assign views and layouts using the modern page designer htm ai features agentic ai introduces the summarization agent platform cloud agentic ai now includes a new capability called a summarization agent this agent generates concise summaries of key information from any business objects, helping users quickly understand context without reviewing full records for more information, refer to agentic ai https //help ivanti com/ht/help/en us/ism/2026/admin user/content/agenticai/agentic ai htm ai search for list view and advanced filter dialog platform cloud ai search is now available in the list view and advanced filter dialog, allowing you to retrieve records using natural language queries the system automatically generates filter criteria that you can review, apply, and save for more information, refer to ivanti service management portfolio ui v3 incident workspace https //help ivanti com/ht/help/en us/ism/2026/admin user/content/working with the analyst/ivanti service management portfolio ui v3 incident workspace htm expression assist platform cloud the expression assist feature helps you enter queries in the expression editor using natural language and converts them into valid expressions for more information, refer to ai configuration hub https //help ivanti com/ht/help/en us/ism/2026/admin user/content/aitsm/ai configuration hub htm enhanced incident correlation capabilities platform cloud the boundary field now supports additional field options for creating more flexible and accurate clusters a new filter by option has been added to the incident correlation dashboard to help quickly narrow down clusters the avg impact column in the incident correlation dashboard has been replaced with avg priority for improved relevance for more information, refer to configure incident correlation https //help ivanti com/ht/help/en us/ism/2026/admin user/content/aitsm/configure correlated incidents htm new add incident and remove from cluster actions allow more effective cluster management for more information, refer ai configuration hub https //help ivanti com/ht/help/en us/ism/2026/admin user/content/aitsm/ai configuration hub htm rollback imported packages idea 2803 platform cloud and on premises the rollback package feature lets you revert imported packages this feature is available as a preview feature in 2026 2 release and is not supported for production workloads copy workflows between request offerings idea 757 platform cloud and on premises administrators can copy workflows between request offerings when creating or updating a request offering, administrators can reuse a workflow from another offering the system creates an independent copy of the workflow, so changes do not affect the original for more information, refer to plan request fulfillment https //help ivanti com/ht/help/en us/ism/2026/admin user/content/servicedesk/requestofferings/creating a request offering htm?highlight=request%20offerings# text=creates%20a%20workflow,for%20financial%20approval simplified survey url structure now you can use a new survey url structure to simplify survey link generation and ensure consistent survey urls for more information, refer to configuring the survey frequency and sending the survey https //help ivanti com/ht/help/en us/ism/2026/admin user/content/configure/surveys/configuring surveys htm self service portal v3 enhancements platform cloud and on premises a new modern, grid based layout is introduced, to improve usability while preserving workflow integrity this update replaces legacy views with streamlined, consistent design options and limits unsupported customizations for more information, refer to configuring self service modern layouts and views for the workspace https //help ivanti com/ht/help/en us/ism/2026/admin user/content/configure/self service management/configuring self service modern layouts and views for the workspace htm idea 2705 https //ivanti aha io/ideas/in4itsm i 2705 and 2961 https //ivanti aha io/ideas/in4itsm i 2961 this feature is available as a preview feature in 2026 2 release for request offering, form offering, and external offering components, administrator can now add and render supported html tags this enhancement improves how service information is displayed to users for more information, refer to about request offerings https //help ivanti com/ht/help/en us/ism/2026/admin user/content/configure/self service management/about request offerings htm service request forms can now be configured to display in single column, or two column, or three column layouts, providing greater flexibility in form design for more information, refer to creating a request offering https //help ivanti com/ht/help/en us/ism/2026/admin user/content/servicedesk/requestofferings/creating a request offering htm idea 2996 https //ivanti aha io/ideas/in4itsm i 2996 alerts can be configured to notify users when requests are updated or to display relevant knowledge articles for more information, refer to configuring global settings https //help ivanti com/ht/help/en us/ism/2026/admin user/content/configure/self service management/configuring global settings htm idea 2969 https //ivanti aha io/ideas/in4itsm i 2969 , 2476 https //ivanti aha io/ideas/in4itsm i 2476 and 2489 https //ivanti aha io/ideas/in4itsm i 2489 administrators can configure custom request statuses, control their display order, and maintain localized labels in the self service portal by using the my items status mapping workspace for more information, refer to configuring workspace https //help ivanti com/ht/help/en us/ism/2026/admin user/content/configure/self service management/creating and configuring workspace htm active incident filter for ci map idea 207 platform cloud and on premises when viewing a ci map, you can configure indicators to display only incidents with an active status, helping you focus on current issues for more information, refer to viewing a ci map https //help ivanti com/ht/help/en us/ism/2026/admin user/content/servicedesk/configurationmgmt/working with the ci map htm#viewing a ci map software data sync api platform cloud and on premises a new api synchronizes installed software data between ivanti neurons and neurons for itsm, ensuring consistent software records and accurate software counts across both systems for more information, refer to import discovery data from ivanti neurons https //help ivanti com/ht/help/en us/ism/2026/admin user/content/configure/importexportdata/import discovery data from neurons htm filter search configuration in modern page designer platform cloud and on premises filter search configuration that was previously available in the configuration console is now available in the modern page designer for business object table views administrators can configure filter categories and criteria directly in the layout designer, control filter visibility, and add or edit filters for specific roles or teams for more information, refer to configure and assign views and layouts using the modern page designer https //help ivanti com/ht/help/en us/ism/2026/admin user/content/working with the analyst/configure and assign views and layouts using the modern page designer htm display dependencies for quick actions idea 822 platform cloud and on premises you can now view dependency details for a quick action before deleting it, helping you identify where it is used and avoid breaking existing configurations the system blocks deletion when references exist and displays the related dependencies an optional delete anyway override can be enabled to allow deletion when needed, providing controlled flexibility for administrators for more information, refer to using the graphical action designer https //help ivanti com/ht/help/en us/ism/2026/admin user/content/configure/quickactions/graphical action designer/using the graphical action designer htm and using the classic action designer https //help ivanti com/ht/help/en us/ism/2026/admin user/content/configure/quickactions/classical action designer/using the classic action designer htm customize chart axis and legend labels idea 2753 platform cloud and on premises administrators can now customize x‑axis and y‑axis labels for all chart widgets that display axes, including bar and line charts labels are automatically generated from the selected group by and aggregate by fields and can be updated to better reflect the displayed data changes take effect immediately to support multilingual dashboards, axis labels can be translated into any language supported by neurons for itsm, ensuring consistent interpretation across regions for pie charts, which do not use axes, administrators can customize the legend title to clearly describe the data shown updates are reflected instantly in the widget for more information, refer to dashboard v2 https //help ivanti com/ht/help/en us/ism/2026/admin user/content/configure/dashboards/dashboard v2 htm?highlight=dashboard copy dashboard url idea 1392 platform cloud and on premises users can now quickly copy a dashboard url to share through collaboration tools such as microsoft teams or email from the dashboard page, users can copy the url of the current dashboard with a single action, or copy urls for other dashboards directly from the all dashboards list a confirmation message is displayed when the link is copied to the clipboard for more information, refer to dashboard v2 https //help ivanti com/ht/help/en us/ism/2026/admin user/content/configure/dashboards/dashboard v2 htm improved email linking in advanced email monitoring platform cloud and on premises the advanced email monitoring feature now provides greater control over how incoming emails are handled when they reference a closed record you can add the email response to the journal of the closed record, or create a new record and reference the reply to it instead for more information, refer to using the monitor items tab https //help ivanti com/ht/help/en us/ism/2026/admin user/content/configure/email/monitor items tab htm rest api v2 nested filter support platform cloud and on premises rest api v2 now supports nested filters using brackets, enabling more complex and precise query construction this enhancement improves logical grouping and filter mapping for advanced query conditions for more information, refer to rest api https //help ivanti com/ht/help/en us/ism/2026/admin user/content/configure/api/restapi introduction htm warning on audit history deletion idea 416 when you clear the audited checkbox, the system now displays a warning message before proceeding the warning informs you that disabling auditing will permanently delete all existing audit history for the field and gives you the option to continue or cancel the action ivanti recommends backing up audit history if the data needs to be archived or retained for more information, refer to using business objects https //help ivanti com/ht/help/en us/ism/2026/admin user/content/configure/businessobjects/using business objects htm , viewing fields https //help ivanti com/ht/help/en us/ism/2026/admin user/content/configure/businessobjects/viewing fields htm and creating a field https //help ivanti com/ht/help/en us/ism/2026/admin user/content/configure/businessobjects/creating a field htm governance, risk, and compliance enhancements platform cloud and on premises the risk business object has been enhanced with the following updates the overview tab now includes new mitigation strength options, improved residual and inherent risk calculations, and enhanced usability through the one navigation ui the details tab introduces new fields such as root cause analysis, confidential, and data privacy risk the vulnerability field has been removed, and the threat category field has been updated in the risk assessments tab, grc managers can now create risk assessment records using the new grc risk assessment button a new vulnerability relationship tab enables grc managers and administrators to link vulnerability records with read‑only access additional enhancements have been made to the vulnerability business object the risk list view has been improved with ui enhancements, including a trend icon, customizable columns, and column reordering for better usability for more information, refer create or edit a risk https //help ivanti com/ht/help/en us/ism/2026/admin user/content/servicedesk/neurons for grc/create or edit a risk htm date format update for risk business object date fields in the risk business object now follow the user’s local or regional date settings to ensure clarity and consistency across geographic locations (for example, mm/dd/yyyy for the united states, dd/mm/yyyy for europe, and yyyy‑mm‑dd for iso standards) this update applies to labels only project and portfolio management enhancements platform cloud and on premises the following enhancements have been introduced to the project and portfolio management (ppm) line of business project notification workflows project notification workflows have been extended to support schedule health and budget health metrics when a project’s health status changes to at risk or off track, email notifications are automatically sent to the relevant project stakeholders for more information, refer to adding information in the details tab https //help ivanti com/ht/help/en us/ism/2026/admin user/content/servicedesk/ppm/creating new project htm#project adding information on the details tab new portfolio budget plan a new planned amount field has been added to the new budget creation form in portfolio workspace > budgets this field enables users to enter an estimated budget at creation time, helping improve early planning, tracking, and reporting of portfolio spending project task completion improvements when completing a task in the project task workspace, the number of hours spent on the task field now defaults to the value from task > planned effort (hrs ) users can review and modify this value before closing the task any updates made are automatically reflected in the planned effort (hrs ) field calculate remaining resource capacity project managers, portfolio managers, and demand managers can now calculate the remaining capacity of a resource across the project, project phase, and resource plan business objects for more information, refer to calculate https //help ivanti com/ht/help/en us/ism/2026/admin user/content/servicedesk/neurons for ppm/using resource capacity htm#calculate ecmascript 6 support platform cloud and on premises the web service script integration now supports ecmascript 6 (ecmascript 2017 and later), providing enhanced performance, stability, and access to modern scripting capabilities script authors should follow these migration tips always declare variables with let or const avoid using undeclared or implicit globals replace older constructs such as with, arguments callee, or octal numbers review loops and closures that rely on var hoisting you can now use es6+ features such as arrow functions, template strings, and async/await if your script fails to run, check for errors like “referenceerror variable is not defined”—this usually indicates a missing let or const declaration for a complete list of supported features, refer to the features given in jint 4 4 1 https //www nuget org/packages/jint/4 4 1 for ecmascript 2017 and later what’s new in ivanti neurons for itam 2026 2 access to itam help you can now access itam help documentation by clicking the help icon on the dashboard access to the help content is limited to users with authorized asset and asset management roles for more information, refer to dashboards https //help ivanti com/iv/help/en us/iamc/vnow/dashboards htm enhanced consumable handling and tracking you can now group similar consumables, receive partial quantities from purchase orders, and transfer consumables in any quantity the system also provides detailed history tracking for all consumable movements for more information, see handling consumable deliveries and storage https //help ivanti com/iv/help/en us/iamc/vnow/managing deliveries inventory lifecycle htm#handling consumable deliveries and storage other updates backward compatibility for self service v3 urls starting with release 2026 2, self service ui v3 supports direct link urls for the my items workspace to improve visibility and troubleshooting, logging urls now clearly show both direct and redirect urls across self service ui v2 and ui v3 for more information, refer to accessing self service urls in ui v2 and ui v3 https //help ivanti com/ht/help/en us/ism/2026/admin user/content/configure/login/accessing urls in ui v2 and ui v3 htm entra id import batch processing batch processing is introduced for entra id employee import at the tenant level scheduling runs only when the connection is enabled for more information, refer to microsoft entra integration https //help ivanti com/ht/help/en us/ism/2026/admin user/content/configure/integrations/entra id import htm what’s new in ivanti neurons for itsm 2026 2 patch #3 release update june 29 patch #3 enable delta sync for entra id import entra id import supports delta sync to import only new, modified, or deleted user records it is recommended to enable the delta sync checkbox for existing connections on the entra id import configuration tab to improve performance by importing only changes since the last successful import for more information, refer to microsoft entra integration https //help ivanti com/ht/help/en us/ism/2026/admin user/content/configure/integrations/entra id import htm what’s new in ivanti neurons for itsm 2026 2 5 release update july 17 self service enhancements platform cloud and on premises map control for requests the self service portal now includes a map control for entering location details in requests users can pin a location on the map or enter an address manually, and both inputs remain synchronized this feature reduces errors and ensures complete, consistent address entries through a guided, interactive experience for more information, see about request offerings https //help ivanti com/ht/help/en us/ism/2026/admin user/content/configure/self service management/about request offerings htm modern views for form offerings form offerings now support modern detail views that replace the legacy form interface these views provide a consistent, streamlined user experience across the portal for more information, see configuring modern layouts for form offerings https //help ivanti com/ht/help/en us/ism/2026/admin user/content/configure/self service management/configuring modern layouts for form offerings htm modern layouts for workspaces is now generally available modern layouts for the knowledge and announcements workspaces are now generally available (ga) these layouts provide a structured grid and gallery design that improve usability while preserving existing workflows for more information, see configuring self service modern layouts and views for the workspace https //help ivanti com/ht/help/en us/ism/2026/admin user/content/configure/self service management/configuring self service modern layouts and views for the workspace htm ivanti service management portfolio ui v3 platform cloud and on premises group tabs by workspace tabs are now grouped under their workspace name, showing the number of open tabs in desktop mode, tab names shorten automatically and overflow tabs move to a list with keyboard navigation in mobile view, an opened tabs dropdown displays all current tabs for easier access for more information, see ivanti service management portfolio ui v3 incident workspace https //help ivanti com/ht/help/en us/ism/2026/admin user/content/working with the analyst/ivanti service management portfolio ui v3 incident workspace htm configure child business object mappings you can configure child business object to their own form views, when the parent business object is a group bo after publishing, each child record opens in the form you configured, so users see the correct fields and layout this ensures consistent data entry, supports migrated classic layouts, and gives flexibility to tailor child object behavior for more information, see configure and assign views and layouts using the modern page designer https //help ivanti com/ht/help/en us/ism/2026/admin user/content/working with the analyst/configure and assign views and layouts using the modern page designer htm form views in the modern page designer form view allows you to create customizable detail pages for business objects with link field controls, command and cancel buttons, and configurable toolbar, you can streamline look ups, tailor layouts, and gives users flexible actions all in one streamlined form experience for more information, see configure form views using the modern page designer https //help ivanti com/ht/help/en us/ism/2026/admin user/content/working with the analyst/configure form views using the modern page designer htm