Fixed Issues - 2025

version 2025 4 the following issues have been fixed in the 2025 4 release problem id title 93689 the rest method /api/rest/servicerequest/new does not attach the files correctly 93825 duplicate escalation schedules exist for 'servicereq delivery default' offering, with no method to disable or remove duplicates 98479 images in request offering do not display correctly in ui v3 100167 ci map tree takes long to load 100587 unable to save changes to the "default for" setting in dashboard v2 100673 incorrect information displayed for ssm customer on requests 100822 content of the hidden fields disappears after editing the request 100877 childfold ignoring origin object 100970 trusted agent for ldap connection failure 100972 email body inconsistently fetched using xslt processor 101140 boolean fields in report parameters cannot be set to false in ism 101330 readonly field cannot be modified message when trying to use ctrl+c on a read only, html viewer field 101391 the incident p1 notification e mail list work does not accept comma separated values 101877 ui action defaults to group leader when using newobject command id for group object 101966 long email addresses truncated in journal email form 102029 advanced monitoring does not fire 'on link' triggered action business rules 102041 switch block, in custom design, does not use correct exit port 102332 the customer has a small proportion of their asset processor and software inventory imports failing with a status of 'timed out' and status message of 'message has expired and have exhausted the max retries' 102365 emails sent from service requests are still displaying incorrect date 102484 date or time field populates data four hours behind unless a prompt is used; issue resolves if globalconstant enableactionservice is set to false 102660 editing service request parameters causes cascading parameters to become non editable when made visible 102774 ok and cancel buttons are inactive in paste from clipboard menu on chrome version 128 0 6613 85 103013 "hidden expression" using boolean value to show tab fails to work on form refresh 103294 in any bo > quick actions > graphical designer, moving between quick actions always prompts to save changes, even when nothing changes 103381 quick action and expression do not execute when on the form, list view, or after importing records 103401 conditional expression clears when editing triggered actions in service request 103420 dashboard v2 charts and lists use us date format regardless of locale 103570 my items default saved search is not used; all is always used 103619 cannot run update object qa against survey metric view 103637 publishing request offering to specific roles does not work 104082 resetuserpasswordootb quick action is non functional; $(serverurl()) does not work correctly 104132 filtering columns in business object workspace using a non english us locale does not return results 104251 recurring charge does not multiply with quantity on staging environment in ui v2 104274 "catalog items" do not return values when the user locale is non english 104312 the "ignore closed records" feature in advanced monitor has trouble properly handling conversation id links 104335 resizing preview window in trusted agent ldap import fails to return results 104428 service catalog does not filter correctly when spanish is selected as the language 104457 dashboard v2 exports charts in html format 104596 integrate through soap calls 104606 column rearrangement issue in dashboard v2 104654 an api call uses different operators in the sql database compared to those specified in the api request 104795 updating a quick action using a prompt to get a new value displays the prompt multiple times when triggered for multiple records 104940 system is not reachable after pushing a package or copy to replace via ops console, time stamp error causes iis to crash 104964 compacting export data is no longer a beta feature 104965 fixed email delivery failures to internal testing domains, resolving a related security concern 105011 role with changed translation does not reflect on the front end display of the tenant 105032 scheduled jobs do not trigger as configured 105048 duplicated “heat” part in url when clicking view instance on a workflow causes "something went wrong" error 105088 text in a text area block of a request offering is truncated 105198 teams bot works fully except for service request creation 105230 searching for a request offering with parentheses in the name produces different results 105330 incident description field triggers error when using a non english locale 105456 the touppercasefirst text function produces no output when used in the ui v2 service catalog 105466 pivot table with multiple filters shows correct numbers but displays no records in the target workspace 105478 self service portal top image no longer 'fills' the top space and instead 'fits' 105569 validation lists that display values based on another validation list do not work with locales other than the default english (us) 105647 get stored value via api 105720 api key page lacks a scroll bar to view all keys 105905 email listener profilelink$ does not work when referencing custom fields 105960 dashboard v2 sla target compliance dashboard part on ootb slm dashboard does not display data 106001 rest api skip query option does not work correctly when combined with order by query option 106079 activity history link from audit history does not open the note when clicked for journal notes 106147 option to provide feedback' does not work, unable to hide 'rate this article,' 'was this article helpful,' and 'comments ' 106344 it is not possible to export itsm relying party metadata xml since version 2023 4 error on line 1 at column 1 start tag expected, '<' not found 106404 duplicates appear in the service requests list in ui v3 106407 request offering due date does not calculate business hours correctly 106531 meta data error occurs when modifying quick action 106555 entra id employee import does not trigger business rules or workflows 106566 upgrading from 2023 2 to 2024 3 generates continuous "invalid tenant id" error logs that flood the database 106574 login priority does not work as intended 106684 descriptive text is misaligned in the modern survey smiley rating 106824 graphical glitch hides first entry of a search category when expanded using home page search in ui v3 106929 saved searches marked as favorites do not show up in the favorites dropdown list 107046 gad is inaccessible to non admin roles 107169 large logs such as 'attachment with id is not present in s3' are generated across all prd landscape tenants 107229 tenant performance issues are caused by high response times from services/cachecontrol asmx 107500 outgoing email notifications fail with the error "a time zone with the specified id could not be found " 107567 the dropdown selector operator field is blank on new ro 107609 in ui v2, the file attachment control for service requests accepts doc files even when disallowed, but rejects docx files 107629 exporting a saved search with a prompt creates a corrupt file 107634 disabled employee accounts retain access to the api or api key 107659 unable to clone dashboards in v2 107754 the incident createddatetime updates when a user adds a journal note through the v3 portal 104995 'boxed' content width does not work on workspaces in ui v3 105853 unable to open myitem records from search results in self service ui v3 106647 knowledge approvals not displaying details in ui v3 107826 missing actionid error upon submitting a form offering 107774 urls entered in quick links in enterprise page are removed after publishing in ui v3 107980 help text in request offering does not word wrap in ui v3 106404 duplicates in the service requests list in ui v3 1698055 search on service catalog results displays "any words" rather than "all words" 1620315 disabled employee accounts retain api or api key access 1666003 disabled employee account api key access returns an incorrect response 1601196 page not loading with 404 not found error, while configuring list in which rec id is missing for item/see all click marked are internal issue ids version 2025 3 the following issues have been fixed in 2025 3 release problem id title 94104 from version 2023 2, gad is enabled by default for all customers it is available only to admin roles 94393 device field ldapuser primaryowner shortname is not syncing when pushed from neurons 94619 in the uat environment, request offerings with japanese name/content fail to save, showing a dbtimeoutexception after 60 seconds 94944 the link used different parenttochildlinkname and childtoparentlinkname updated childtoparentlinkname to 'hosts' in cinamedreldata to fix link now shows as "hosts" in available relationships 99299 testing the ootb ci availability metric fails at object mapping with a server error no data displays in the metric 99995 audit history duplicates records 100159 articles with uploaded files show "file uploaded" without filename or extension downloaded file has no extension and can't be opened 100472 in the incident business object, selecting a related problem opens a pop up clicking any field to resize closes the pop up unexpectedly 100649 reset tenant cache from config tenant fails with a time stamp error 100735 in request offerings, extended task blocks lose their timeout condition after any adjustment 100747 in 2023 4 ootb demo, users can submit and save request offerings with invalid values 100822 content of the hidden fields disappears after editing the request 100831 profile links passed via url create object now load related fields, including customer selections, ensuring consistency with the ui experience 100888 editing a saved dashboard’s basic attributes clears widgets and shows a blank view, but changes remain after refresh 100962 trusted agent concatldapattributes() returns only the first value instead of the full list 100970 trusted agent for ldap connection fails; unable to push ldap settings or receive the download link 101110 in self service ui v3, the description field from templates shows html \<br/> tags instead of line breaks issue started after a recent hotfix; classic ui displays correctly 101129 using a quick action in the email workspace sends the email, but no record appears in the workspace reproducible ootb 101422 error occurs when loading all saved searches in the task workspace 101456 some sections in itsm are not correctly translated into spanish 101508 exportemailasxml processor causes formatting issues in incoming emails code lines are removed, and numbered paragraphs display incorrectly other processors like incident work correctly 101649 in the spanish ui, selecting asset subtype in the hardware asset module shows no catalog items works correctly in english 101774 google service account email processing doesn't remove the inbox tag, causing emails to be reprocessed every 10 minutes and cases to duplicate 102347 device bios firmwarerevision is visible in neurons and mapped correctly in itsm, but the data is not imported, and the message queue journal shows no entry for the field 102460 full load sync from neurons spend intelligence to itam sends 'null' cost values in the contractlineitem payload 102532 in a request offering, using select all adds items to a text area, but unchecking does not remove them 102969 request offering fields with embedded drop downs/pick lists disappear in the self service portal after the pick list value is changed 103020 itsm neurons import fails to populate ci fields; mqj payload misses related data request offering drop down fields disappear after pick list values change 103168 the azure ad connector fails to operate correctly logs indicate a sql connection leak error during integration configuration 103276 itsm does not return any records if searched by localized values 103278 opening a child record via parentlink in list properties does not work in dashboard v2 103288 images inserted in the service request parameter bar are not fully visible 103351 partner’s azure ad sync of 200,000 users with itsm in stg tenant took nearly 5 days, impacting other tenant processes 103443 in version 2024 3, the system audit table stops registering frs def search entries 103591 errors occur in the service catalog workspace on iphone devices using the mobile app 103620 in self service v3, hidden dependent fields in request offerings leave empty spaces, affecting form layout 103673 when the read only description field is maximized after incident creation, an error displays "description readonly field cannot be modified " 103755 upgrading to 2023 4 or 2024 2 no longer results in blank workspace screens or the “invalid web service call, missing value for parameter 'tableref'” error selecting a different search correctly refreshes the workspace data the issue did not occur in version 2023 3 103779 recurring scheduled job linked to data import connection stops running randomly 103812 request offerings using currentloginid() for default values work in self service ui v2 but fail to populate in ui v3 103902 unable to see active licenses easily 103965 exported saml xml file lacks required attributes for noaa mfa added authnrequestssigned="true" and wantassertionssigned="true" 104055 relatedobjectlist appears twice with different relationships when adding text 104218 literal translation fails for "view created request" and "view my items" views 104296 trusted agent ldap policy push fails in stg tenant with no error details in logs 104324 in 2024 4 new navigation, "service catalogue" is cut off and only the last three letters ("sue") are visible 104544 trusted agent detailed log shows the currently logged in user's id instead of the user id of the person who made the changes 104582 mac software data from neurons is not syncing to itsm, though hardware cis import correctly windows software sync works as expected 104596 run web service quick action does not work with wsdl's 104601 opening service requests takes over 20 seconds on the customer tenant for all admin and service desk roles 104623 clarified the purpose of pfx and p12 files included during installation, confirming their role and addressing potential security concerns 104677 after upgrading to 2024 3, intermittent "nullreferenceexception" errors appear in event logs for /centralconfig/centralconfig svc, causing system inaccessibility and "unhandledsystemexception" for all users 104759 unhandledsystemexception in service in web services api 104795 prompt based quick actions now display prompts only once per record, with clear context 104859 searchautocorrect does not work when enhanced search is enabled and the global constant is set to true 104966 in 2024 4, maximizing an html field with existing text triggers an error this issue does not occur in 2024 3 or earlier 104968 activity history on service request for journal notes and email not translating as per translation tool 104940 system not reachable after pushing a package or copy to replace through ops console due to timestamp error, iis crashes 105011 the self service role name is not correctly translated in portuguese 105034 summary field in service requests now remains consistent across languages in the mobile interface 105179 teams bot does not apply initialization rules when creating incidents; fields like ownerteam and urgency cannot be set via business rules 105253 after upgrading to 2024 4, email listeners using xslt with full file name templates fail to load integration service returns "error in loading hierarchical object xslt file(s) " 105265 itsm app fails to scan data matrix codes on dell devices, though third party scanners work correctly 105349 logo displays correctly in the top left corner when one nav is enabled 105584 selecting a different category in the request form causes the portal to hang due to repeated getformvalidationlistdata calls 105606 closing the maximized email window triggers a validation error due to a read only field being modified 105756 virtual servers imported from neurons are incorrectly categorized as computers despite correct mapping 105809 system audit in admin ui not recording changes 105867 corrected spelling in the confirmation dialog from "catalogu" to "catalogue " 105875 data import fails if the uploaded file has an uppercase extension; the same file with a lowercase extension works as expected 105895 warning messages for masked fields in request offerings are now fully translated 106017 dynamic banner message text, subtext, and search box placeholder are not displaying as expected 106148 package import errors in cloud tenant importing a baseline package into the cloud tenant generated unexpected errors and warnings, despite validating successfully the same package worked in other environments and after resetting the tenant to ootb 106182 enabling enableactionservice prevents quick actions from auto saving if the main object is not already saved 106231 in version 2025 2, the orderby clause in the get business object api does not apply sorting correctly 106284 certain forms appear blank in uiv3 but display correctly in ui v2 the issue does not occur when imported into an ootb system with the same version 106653 field mappings are not shown if the field mappings tab is selected first after opening a connection navigating to other tabs before accessing field mappings displays the mappings correctly 107070 users imported through other tools are not updated when re imported via azure ad; the existing records remain unchanged 106671 custom dashboards, including the 7it weekly trend dashboard, failed to load due to a casting error in analytics metric following the 2025 2 upgrade 92651 the rest api for knowledge object attachments did not return correct binary data when querying binary fields, resulting in incomplete values 98627 applying the ixm upgrade itam drop#15 to drop#33 metadatapackage in uat triggered 12 metadata commit errors due to duplicate definitions, although the same package completed with only warnings in staging 101838 in dashboard v1 and v2, maximizing a filtered dashboard part resets the filter, displaying unfiltered data instead 102576 in ootb 2023 3 and 2024 3, the team field in the wait for event block appears in the field list but does not populate drop down values, making it unusable 103463 enabling the enableactionservice global constant prevents graphical action designer actions and triggered rules from updating the incident status field or creating journal notes 105355 using the end point parameter section in a run rest web service quick action returns a collection enumeration error when executed, affecting versions 2024 2 and 2024 3 106480 in 2025 2, canceling a request offering with unsaved changes requires two attempts to complete, due to regression introduced in the upgrade 106885 in entra id import, opening the field mapping tab before other tabs prevents the mappings from displaying, unless another tab is selected first 107638 in ffw plt vm and nvw plt environments, service request workflows do not trigger and remain in submitted status due to internal processing errors 105995 request offerings using 'in' expression logic fail to display dependent fields in ui v3, although they work correctly in ui v2 90688 in a public sector tenant, some incidents receive only the final sla escalation notice after resolution, while intermediate escalation levels are skipped 103458 html viewer control fails to render embedded content using \<iframe> or \<object> tags in versions 2023 2 and later, although it worked in 2023 1 105965 in a financial services tenant, sla escalation watches occasionally display incorrect total running duration values that do not match the actual elapsed time 106203 in 2025 2, rest api does not sort records correctly by createddatetime when using the $orderby parameter 106648 recurring prices on checkbox fields do not appear in the preview or cost pane unless a one time price is also configured 102507 ms graph inbound emails coming through from untrusted domains and successfully logging tickets version 2025 2 the following issues have been fixed in 2025 2 release problem id title 92651 rest api for knowledge on object attachments does not work with binary fields 93260 expression "warning the left operand of / is not a numeric or currency value and cannot be converted to a number value " 94228 icons with long labels are now vanishing from toolbars and being collapsed to the right 94297 getformviewdata can't find view for displaying record when creating a record from spanish quick action 94430 changing sorting on some columns as mobile analyst role causes the search result to show empty 94703 update mobile app to conform to ios/microsoft compatibility 94949 neurons device agent id field information is not populated in itsm ci device 98456 ro workflows are duplicated in lower tenants after a push 99246 in ss mobile role and ui > my items > open approval (vote) my items record > 'cancel' button cancels the parent service request 99440 various fields in an ro fail to populate when under ui v3 but work fine in ui v2 99449 disabling software inventory in ivanti neurons asset import configuration does not stop software from being imported through service bus (or api method) 99534 html tags are visible in prompt to populate fields that are required for saving a request offering in ui v3 99685 unable to modify the length of the login id field on the frs compositecontract identity object 99906 service request subcategories are not displayed in italian translation in classic ui 99938 incident escalation report counts percentage value of 'incidents resolved at first call' incorrectly 100009 no option to directly upload attachments to the attachment workspace 100061 after restarting services via scw, not all services are re enabled both ivanti and iis 100123 calculation is not working properly on label field 100216 strange validation error when uploading xsl file to email listener connection (email xslt processing) 100288 web service quick action persists in utilizing port 80 against defined one 100436 the number of request offerings in the most popular section of service catalog workspace may drop to very low values 100472 resizing fields in related problems causes the pop up window to close 100656 api relationship calls (create and delete relationships) on extended objects is inconsistent 100689 ticket sync and sharing connector jira implementation issues 100717 ci forms incorrect ootb on invoice default asset tabs 100758 azure ad connector sync crashes main script if extension attribute contains} 100815 security history logging shows 'timeout' logouts before session expiry timer is met 100871 timezone on change field unusable in approval workflow block 100910 local image referenced by relative path in the description field has http // added to front of the path and fails to display 101015 incomplete s3 configuration error logs in customer tenant 101140 boolean fields in report parameters cannot be set to false in ism 101188 unable to drag and drop column in style editor in self service v3 101250 the owner remains highlighted and a required field despite the incident being altered back to the logged state and the mandatory flag being removed from the owner team field 101410 change schedule not showing any data 101428 teams bot customized incident questionnaire does not respect sort field / order 101500 unhandled system exception invalid length for a base 64 char array or string saving a change to a symmetricallyencryptedstring in certain locale 101518 favorites doesn't remove from selfservicefavorite after deleting request offering 101558 service catalog in ssm takes up to one minute to load, whereas it loads up immediately when using self service user (the classic ui – v1) 101597 simplify expression breaks stored expression logic 101773 export data quick action generating error unhandled system exception error in the application 101780 when using saml external authentication searches are using utc instead of the local time zone 101782 when user logins through saml auth and they export business object records, any date/time fields will not match the same time in the same field in ui 101838 when maximizing a filtered dashboard part, it doesn't keep the filters that are set 101993 request offering fields name text reverted to old value 102096 when entering a value in the to field as it becomes locked for editing can only delete it 102304 operations console doesn't run scrubbing sql scripts during push an operation 102317 clearing the preview form for announcement layout does not remove the preview form on the front end ui 102351 inaccurate responses to queries where the json response is missing records and data properties 102432 tenant reading subject line when not configured to read a bo object on email listener 102472 the edit and cancel buttons do not appear on a submitted service request in my items in the self service ui if the location where the specified request offering is published has children 102514 teams bot not working correctly chat in unavailable at this time 102525 translation for dashboards v2 is not working 102532 "select all" option in the list control, does not work as expected 102667 malformed rest api url crashes the application 102672 request offering item configuration editor does not display expressions correctly 102709 customer cannot accept the eula 102764 iaz prd slowness issue 102807 object reference error with a new quick action using the expression $(createddatetime) 102876 simple search not working correctly with numbers and dots 102880 server logs flooded with error pushtotenantdb not sql exception\ violation of primary key constraint 'pk logs' cannot insert duplicate key in object 'dbo logs' 102899 service request not loading in self service v3 102915 refresh icon missing from dashboard v2 102970 parameter 'suggested profile applications' index was outside the bounds of the array when submitrequest soap api 103000 self service tile's icon position change 103017 request offering parameters ignored in ui v3 but works in uiv2 103137 2024 3 azure ad connector custom mapped field data does not come through in the sync / gets overwritten with spaces 103269 translation import 'undefined' message 103287 2024 3 azure ad connector import filters conditions do not work as expected 103346 adding filter expression to ci cicitypefqdnindex index does not write to sql side index despite successful save in the gui 103428 self service ui v3 api permissions error 103592 \[stored prompt] default value > value expression > expression editor is a blank white screen 103594 discovery update software inventory web service connection fails in 2024 2 103669 ios notifications not pushing any notifications 103742 style editor adjustments create empty transaction record 103778 graphical action designer buttons render off screen 103822 timeout because of employee object permissions 103843 spanish translation in self service v3 is not working properly 103844 \[ui v3] global settings not working for translated values 103864 exporting a report using the export data quick action to the ftp server creates a file with the excel extension instead of xls 103879 azure ad employee import to ism issues are wildcard filters supported? can extensionattributes be imported? 103890 status details are not loading correctly in self service portal v3 using spanish locale 103921 itam uplift package conflicts with lob hr package where both attempts to create the same field but on different ci objects and causes issue 103958 self service v3 will not display sections/modules after following specific design steps published page breaks is blank 104052 switch to modern survey toggle does not remain on 104070 modern survey doesn't work as expected when welcome message is not filled 104115 the system times out the wait for event block immediately when you use the after operator with a specific time that is already passed 104108 pso metadata upgrade issue fields and business rule missing post itam upgrade 104142 labels in surveys are seen with a line break 104271 self service v3 dropdown selection fields appear short and do not auto size 104349 the field indent option not working as expected in ui v3 104394 ampersands in a service request template name not displaying correctly in ui v3 104503 data archive error in connector when data archival happens in staging for tenant uk stepsodexonet stg saasiteu com 104620 date time format in italian locale causes searches to fail with the error ' \\'invalid value "dd/mm/yyyy hh mm" for datetime field createddatetime in search condition ' 104624 teams bot faqs are displayed to user regardless of their state in the system (archived) 104733 ssm v3 sections/modules cannot be added 104819 navigation menu display name cannot be saved in page editor for self service ui v3 104958 journals in the flex control are nested when a journal note contains more than 10,000 characters 105057 survey is not loading, giving invalid session error 105171 every user can access any business object records using apis, even if they do not permissions for this object via the application 105198 teams bot fully working other than service request creation 105303 self service ui v3 does not support html rendering in journal notes 105373 found application logs not writing timeout query as expected