Patches 2025.2

3 min

Patches are minor software updates to fix bugs and security issues for improving stability and performance while maintaining existing functionality.

Release 2025.2

Release Update – May 21 – Patch #4

The following table lists the issues resolved in Patch #4:

Problem ID	Title
102336	Advanced Monitor email intermittently fails to create or update Journal Email records on Incidents and Service Requests.
103898	Email Listeners are importing single emails multiple times, resulting in duplicate records.
106480	Cancelling a Request Offering requires a second press of the Cancel button.
106525	OtherObject is not displayed in Editing Rules for Link Fields or Validated Fields.
106798	Usability issues in the display of derived fields.
106869	MS Teams Bot – Custom fields with picklists no longer display dropdown during incident creation.
106879	ExportEmailAsXML Email Listener has not processed emails since upgrade to version 2025.2.
104601	Slowness observed in the Business object Service Request across multiple user roles.

Release Update – May 05 – Patch #3

The following table lists the issues resolved in Patch #3:

Problem ID	Title
105831	SSM V3 – Dates display in en_US date format.
105491	SSM V3 – Category value on Incident Record in My Items shows Owner Team value instead of Category value.
106051	SSM V3 – Costs are not hidden on UI V3 request offerings.
103620	SSM V3 – Hidden fields in request offerings are shown with white space.
105952	SSM V3 – Request Offering fields are displayed in the wrong order.
105639	SSM V3 – Text area field in RO template does not utilize available vertical space.
105995	SSM V3 – Using the IN expression in the UI V3 interface does not evaluate the expression correctly.
105767	SSM V3 – Read-only expressions in Request Offerings are not applied correctly.
100159	SSM V3 – Attachments or uploaded files on knowledge articles display as "file uploaded" and downloads as "file uploaded" without file extension.
106017	SSM V3 – Dynamic banner message text, subtext, and search box placeholder are not working as expected.
1539317*	SSM V3 – View All button in other list modules stops working when a list module with My Items is available on a homepage.
1534930*	SSM V3 – Added support for showing email functionality on My Items details for Incident and other Business Objects.

* Marked are Internal issue IDs.

Release Update – Apr 26 – Patch #2

The following table lists the issues resolved in Patch #2:

Problem ID	Title
106502	Wait for Event Missing 'Before' or 'Exact' operators.
103610	Tenants experience SMTP send email failures with deadlocks in tenant logs.
106466	Advanced Monitor no longer executes quick actions successfully – System.InvalidOperationException: IntegrationService URI is not set correctly.

Release Update – Apr 10 – Patch #1

The following table lists the issues resolved in Patch #1:

Problem ID	Title
106231	API Get Business Object by Order - orderby does not work.
106250	Neurons Bot flow breaks with new state of Action Service.