Announcements

critical updates including deprecated features and end of life notices for each release is listed here release 2026 2 azure ad employee connector replaced by entra id employee import connector the azure ad employee connector using itsm webscript based import, is now deprecated and no longer works in the current release to ensure continued operation, migrate your existing integration to the entra id import connector available in configuration console > ldap integration > entra id desktop and server management integration starting with this release, desktop and server management integration with itsm has reached end of life and the support for this integration is no longer provided sap and itsm integration sap and itsm integration will reach end of life on december, 31 2026 sap customers who require incident management are recommended to use ivanti neurons ipaas, which provides a library of connectors and prebuilt recipes release 2026 1 azure ad employee connector using itsm webscript based import the azure ad employee connector using itsm webscript based import is now deprecated after the 2026 2 release, it is no longer supported to ensure continuous operation, you are required to migrate your existing integration to the new entra id import connector in the itsm configuration console > ldap integration > entra id data import connections as announced in 2025 4 release, the following capabilities in the data import connections https //help ivanti com/ht/help/en us/ism/2025/admin user/content/configure/importexportdata/data import connections htm feature are disabled file on shared folder ftp connection type release 2025 4 unified app based registration the integration between itsm/itam cloud and the neurons platform will be upgraded to support oauth 2 0 authentication with this, the existing authentication method will be deprecated from 2025 4, with extended support available until the 2026 1 itsm cloud release to maintain your integration, a one time app registration is required in the neurons platform integration configuration in the itsm configuration console for more information on how to perform app registration, refer to the neurons platform integration https //help ivanti com/ht/help/en us/ism/2025/admin user/content/configure/integrations/itsm neurons integration htm data import connections starting from itsm 2026 1 release, the following capabilities in the data import connections https //help ivanti com/ht/help/en us/ism/2025/admin user/content/configure/importexportdata/data import connections htm feature will be disabled file on shared folder ftp connection type release 2025 3 ivanti heat discovery end of life ivanti heat discovery reached end of life on june 30, 2024 starting with the 2026 1 release, all references to ivanti heat discovery will be removed from the configuration console release 2025 2 deprecation of neurons uem based implementation of incident classification with the introduction of the new, streamlined backend implementation for incident classification, ivanti plans to deprecate the existing approach (leveraging neurons uem ai workbench) within the next 12 months customers currently using the incident classification capability should update their configuration to use the new algorithm deprecated quick actions the following quick actions are now deprecated license manager send mobile notification unlink software product unlink software inventory recognition rule if any of your action(s) includes the above noted deprecated action(s), you will either be warned about limited editing functionality (classic action designer), or these actions will not be visible (graphical action designer)