Patches 2025.3

patches are minor software updates to fix bugs and security issues for improving stability and performance while maintaining existing functionality release 2025 3 release update – september 30 – patch #5 the following table lists the issue resolved in patch #5 problem id title 108496 escalation schedule do not transition on service request status change field release update – september 11 – patch #4 the following table lists the issue resolved in patch #4 problem id title 108872 unable to fetch trusted agent ldap policy settings release update – september 4 – patch #3 the following table lists the issues resolved in patch #3 problem id title 100846 run rest web service quick actions intermittently fail with http 400 status 105965 incorrect calculation of escalation watch total running duration due to time zone differences 106929 saved searches marked as favorites are not visible in the favorite drop down 108201 intermittent lockups and user interface anomalies observed production environments 108213 wait for child blocks fail when triggered by service request parameters 108692 api calls experience slow response times release update – august 1 – patch #2 the following table lists the issues resolved in patch #2 problem id title 102860 white space issue on request offering in ui v3 104362 html in category headings request offering entries not displayed when viewed in ui v3 self service portal 103097 add note button is unresponsive in ui v3 self service portal 104820 the status message incorrectly states that an incident has been canceled when it has actually been closed in ui v3 105632 the image field is displayed incorrectly in ui v3 self service portal 106011 external object picklists crash the request offering form in the self service ui v3 portal 106537 picklist values not populating in the self service ui v3 portal 106703 incidents in the closed state allow attachments in ui v3 105934 error message received when using the “close incident” button in ui v3 “unhandled system exceptions unrecognized guid format ” 104389 \[pilot 2024 4] multiple row aligners in ui v3 portal cause form data to intermittently disappear when viewed with the self service mobile role 106900 approvals show 'expired on' and cannot be approved in ui v3 107723 link fields on custom objects in form offerings generate errors in ui v3 portal 99246 in the self service mobile role and ui v3 portal, selecting the 'cancel' button from a my items approval (vote) record cancels the parent service request 1502116 \[angular ssm] hero banner is not functioning correctly as expected marked are internal issue ids release update – july 28 – patch #1 the following table lists the issues resolved in patch #1 problem id title 1617259 implemented a preventive fix to ensure escalation clocks stop as expected after relevant status changes 1620263 restored original hero card behavior in teams bot adaptive cards to match version 2025 2, to correct intermittent errors 1621647 corrected an issue where the 'test connection' function for email showed a failure, even though emails continued to process normally 107992 corrected an issue that affected the ability to trigger a neurons bot through a quick action 1626912 resolved intermittent web service timeout issues caused by 2 minute reply delays 1627461 addressed excessive log entries generated during widget creation for multilingual users marked are internal issue ids