Patches 2025.3
Patches are minor software updates to fix bugs and security issues for improving stability and performance while maintaining existing functionality.
Release 2025.3
Release Update – September 30 – Patch #5
The following table lists the issue resolved in Patch #5:
Problem ID | Title |
|---|---|
108496 | Escalation schedule do not transition on Service Request status change field. |
Release Update – September 11 – Patch #4
The following table lists the issue resolved in Patch #4:
Problem ID | Title |
|---|---|
108872 | Unable to fetch Trusted Agent LDAP policy settings. |
Release Update – September 4 – Patch #3
The following table lists the issues resolved in Patch #3:
Problem ID | Title |
|---|---|
100846 | Run rest web service quick actions intermittently fail with HTTP 400 status. |
105965 | Incorrect calculation of Escalation Watch total running duration due to time zone differences. |
106929 | Saved Searches marked as Favorites are not visible in the Favorite drop down. |
108201 | Intermittent lockups and user interface anomalies observed production environments. |
108213 | Wait for child blocks fail when triggered by service request parameters. |
108692 | API calls experience slow response times. |
Release Update – August 1 – Patch #2
The following table lists the issues resolved in Patch #2:
Problem ID | Title |
|---|---|
102860 | White space issue on request offering in UI V3. |
104362 | HTML in category headings request offering entries not displayed when viewed in UI V3 Self Service Portal. |
103097 | Add Note button is unresponsive in UI V3 Self Service Portal. |
104820 | The status message incorrectly states that an incident has been canceled when it has actually been closed in UI V3. |
105632 | The image field is displayed incorrectly in UI V3 Self Service Portal. |
106011 | External object picklists crash the Request Offering form in the Self Service UI V3 portal. |
106537 | Picklist values not populating in the Self Service UI V3 portal. |
106703 | Incidents in the Closed state allow attachments in UI V3. |
105934 | Error message received when using the “Close Incident” button in UI V3: “Unhandled system exceptions: Unrecognized GUID format.” |
104389 | [Pilot 2024.4] Multiple row aligners in UI V3 portal cause form data to intermittently disappear when viewed with the Self Service Mobile role. |
106900 | Approvals show 'expired on' and cannot be approved in UI V3. |
107723 | Link fields on custom objects in form offerings generate errors in UI V3 portal. |
99246 | In the Self Service Mobile role and UI V3 portal, selecting the 'Cancel' button from a My Items approval (vote) record cancels the parent service request. |
1502116* | [Angular SSM] Hero Banner is not functioning correctly as expected. |
* Marked are Internal issue IDs.
Release Update – July 28 – Patch #1
The following table lists the issues resolved in Patch #1:
Problem ID | Title |
|---|---|
1617259* | Implemented a preventive fix to ensure escalation clocks stop as expected after relevant status changes. |
1620263* | Restored original hero card behavior in Teams Bot adaptive cards to match version 2025.2, to correct intermittent errors. |
1621647* | Corrected an issue where the 'Test Connection' function for email showed a failure, even though emails continued to process normally. |
107992 | Corrected an issue that affected the ability to trigger a Neurons Bot through a Quick Action. |
1626912* | Resolved intermittent web service timeout issues caused by 2 minute reply delays. |
1627461* | Addressed excessive log entries generated during widget creation for multilingual users. |
* Marked are Internal issue IDs.