Voice Deployment Options

about ivanti voice docid\ nyvwcf6u nfkixnlrkqddabout this deployment docid\ nyvwcf6u nfkixnlrkqddinstalling and configuring ivanti voice docid\ nyvwcf6u nfkixnlrkqddintegrating ivanti voice with neurons for itsm docid\ nyvwcf6u nfkixnlrkqdd about ivanti voice ivanti voice is the telephony application that integrates automated call routing and management and computer telephone integration to ivanti software applications such as ivanti voice uses the next generation, standards‑based ip communication transport, called session initiation protocol (sip) and voice are typically installed and maintained on separate servers about this deployment agent login sequence docid\ nyvwcf6u nfkixnlrkqddincoming call sequence docid\ nyvwcf6u nfkixnlrkqdd agent login sequence agent login sequence docid\ nyvwcf6u nfkixnlrkqdd shows the voice agent login sequence agent login sequence the agent logs into a secure (https) connection the system verifies the voice server ip address or domain name the system obtains the session key from the ivanti voice server ip address or domain name the system verifies the session key (tcp 5743) the system makes the phone connection (sip udp 5060) the system validates the session key (https) incoming call sequence incoming call sequence docid\ nyvwcf6u nfkixnlrkqdd shows the sequence of events for ivanti voice incoming calls incoming call sequence the system receives a call (sip udp 500) the ivr searches and updates the record (https) the call is forwarded to the agent (sip udp 5060, rtp udp, tcp 5743) the record appears to the agent (https) installing and configuring ivanti voice for information about installing and configuring ivanti voice, see the ip communications management administrator guide integrating ivanti voice with neurons for itsm for complete information about integrating voice with , see working with voice in the online help