About Third-Party Software
Neurons for ITSM supports the functionality provided by any third-party applications included in the Neurons for ITSM distribution, regardless of the vendor's support status. Some of the versions mentioned in the documentation for these third-party applications will be updated to the latest versions in subsequent releases.
Third-Party Software Components
The Neurons for ITSM installation package provides the following required third-party software components:
- Microsoft SQL Server Management Objects (SMO) 170 or later
- Microsoft Exchange Web Services Managed API 2.1
- IISNode v0.2.26
- Microsoft Access Database Engine 2016 Redistributable (x64)
- Microsoft .NET Core 8.0 and 10.0 Runtime
- Microsoft Windows Desktop 8.0 Runtime
- URL Rewrite Module 2.1 (English)
- VC++ 2022 Redistributable (x64)
- Node.js v24.18.0
If you are using Neurons for ITSM version 2026.2, you must downgrade Node.js to version 24.18.0 for both the Clean and Upgrade VMs.
- Microsoft Windows Server Roles and Features
Ensure these Roles and Features are part of the operating system or install them manually.
- Redis 6.2.5 or later
You have to install Redis manually. For more details, refer Setting up Redis.
- Microsoft .NET Framework 4.8 Web
- Microsoft .NET Framework 4.8 Full
- Server Manager - Windows Server Common (Windows feature)
- Server Manager - Windows Server Common_WCF (Windows feature)
- Server Manager - Windows Server Common_MSMQ (Windows feature)
If the installer does not detect these components on the host system, they are installed automatically.
If you create your own installation packages for remote deployment, include the software components that are listed in the system requirements that follow.
Third-Party Software Support
Ivanti relies on, and integrates with, many different third-party applications.
Ivanti Software regularly performs quality assurance testing in the interactions between Neurons for ITSM and these applications. Our policy is to support any tested version of a third-party application (as certified) and newer versions (as compliant), so long as the third-party vendor claims and maintains backward compatibility.
If Ivanti Software becomes aware that a third-party vendor has not maintained backward compatibility to the most recent certified version, Ivanti Software notes this in the compatibility matrix as an exception.
Neurons for ITSM does not support third-party applications that are older than a certified version. Ivanti Software often certifies more than one version of third-party software when more than one version is in common use; otherwise, the current generally available version is used during each Ivanti Software version quality assurance cycle.