Upgrading Neurons for ITSM from an Earlier Release

landscapes during the upgrade of , you can upgrade the development (staging) or testing (uat) landscapes and test them without affecting the production landscape after you have verified that the development (staging) or testing (uat) landscape upgrade was successful, go ahead with production landscape upgrade reporting feature you must upgrade both and the reporting feature at the same time the versions of the software for both and the reporting feature must be the same licenses the versions of ivanti service management before the release 2015 1 used a different licensing structure when you upgrade to release version 2015 1, the system automatically uses the licenses that you used in the previous release in the system configuration wizard, on the configuration application page, there are fields to enter the license files the system populates these fields automatically based on your previous license file see configuring the configuration database docid\ awy90tvcfndnyaaaxvigq dsm integration if your deployment includes a dsm integration, you must configure and verify your dsm integration for the new release for ivanti service management releases prior to 2015 2, use the service component available in the installer for for ivanti service management releases 2015 2 and later, use the package from the ivanti app store for after you have upgraded , access the software app store and the dsm integration by doing the following log into https //support heatsoftware com/ https //support heatsoftware com/ go to the software app store by selecting app store from the top menu from within the software app store, open the dsm integration package download the dsm integration package for release 2019 1 and the accompanying instructions follow the instructions to configure and verify your dsm integration for more information about dsm, see working with dsm https //help ivanti com/ht/help/en us/ism/2025/admin user/content/servicedesk/dsm/about dsm htm in the online help about upgrading from earlier releases the upgrade to the n version of ivanti service and asset manager should always be performed from the n 1 version for example, upgrading the on premise version from 2018 1 1 to 2019 1 0 should be done only after the upgrade path of 2018 3 1 skipping any released version of the application during an upgrade might cause the upgrade to fail or the application to stop working after the upgrade 2019 2 is a cloud only release and has no updates for on premise customers the system upgrade log file under c \logs\releasetool will be “applypatchconfigdb2019 3 1 log” for configuration database, which is expected for 2020 1 release when upgrading , you must upgrade every release version between your currently installed and the latest available version in a sequential order for example, if you are on itsm version 2023 1 and want to install the latest version , you need to install all the versions between 2023 1 and in a sequential order refer to the below table for information on all itsm versions upgrade from release details install release 2013 1 x the current ivanti service management version and the inventory management component, if present see uninstalling the inventory management component docid 5qyjrsaatmfseim3a2ess 2013 2 2 2013 2 x 2014 1 1 2014 1 x 2014 2 1 2014 2 x 2014 3 1 2014 3 x 2015 1 2015 1 x nothing 2015 2 2015 2 x 2016 1 2016 1 x 2016 2 2016 2 x 2017 2 2017 2 x 2017 3 x 2017 3 x 2018 1 x 2018 1 x 2018 3 x 2018 3 x 2019 1 x 2019 1 x 2019 3 x 2019 3 x 2020 1 x 2020 1 x important steps to be performed click here docid 5qyjrsaatmfseim3a2ess to view the steps 2020 2 x 2020 2 x nothing 2020 3 x 2020 3 x 2020 4 x 2020 4 x 2021 1 x 2021 1 x 2021 2 x 2021 2 x 2021 3 x 2021 3 x 2021 4 x 2021 4 x 2022 1 x 2022 1 x 2022 2 x 2022 2 x install the patch hotfix bug 997037 994439 onprem zip https //forums ivanti com/s/article/ivanti neurons for itxm v2022 3 download (install this patch after upgrading to 2022 3 and on fresh installation) 2022 3 x 2022 3 x click here for details docid 5qyjrsaatmfseim3a2ess 2022 4 x 2022 4 x 2023 1 x 2023 1 x 2023 2 x 2023 2 x 2023 3 x 2023 3 x refer to installing neurons for itsm docid\ xqmy2if2girx ye4oae6s 2023 4 x 2023 4 x 2024 2 x 2024 2 x 2024 3 x 2024 3 x 2025 2 x 2025 2 x 2025 3 x 2025 3 x refer to finishing the system configuration docid 8 zatvuhncxlj8d harmv 2025 4 x 2025 4 x 2026 1 x installing upgrade versions in a sequential manner is mandatory you cannot skip any version and install a higher version for example, if you are on version 2023 2, you cannot directly install 2025 2 you have to install every version that is released in the sequence however, the cache re build is required only after installing the final version that you use to access the itsm application installing the additional app domain provided with the package is mandatory to install, follow the instructions given in the additional app domain deployment (up to version 2025 3) docid\ xqmy2if2girx ye4oae6s the installation process is the same for all hosts in your deployment except for the additional features installation and this selection is made in step 6 your selection of features from the setup dialog box depends on the role of the individual host in your deployment plan docid\ xqmy2if2girx ye4oae6s after the additional app domain powershell script is successfully run, the cache rebuild is automatically executed if the additional app domain powershell script is not run in the same machine, then the cache rebuild should be executed manually for instructions on how to execute cache rebuild, refer to neurons for itsm cache rebuild docid\ xqmy2if2girx ye4oae6s upgrading from ivanti service management release 2017 3 x if you are upgrading to version 2018 3, you must first upgrade to version 2018 1 1 you do not have to uninstall ivanti service management release 2017 3 x if you have a multiple server environment, you must shut off the notifications to the web servers before you upgrade the system this is because when you make metadata changes as part of the upgrade, the system tries to synchronize them as the versions are different, the system stops responding or takes a lot of time see step 2 below perform these steps on the system that hosts the components back up the following items configuration database (configdb) application database attachment folder (if used) (optional, if your system uses multiple servers) deactivate the web servers by doing the following a log into the configuration database see the configuration database docid\ lfbr316wsiqswevr0gck guide for for information about using the configuration database b open the web servers workspace the system displays a list of web servers c open a web server record d clear the server is active check box e click save f repeat for all of the web servers access the installation folder on the ivanti product cd or zip file and run ivantiservicemanager exe right click and select run as administrator to ensure proper installation the installer checks for the prerequisite software components if any of those components is not installed, the system prompts you to install them now click install at the prompt installation of the prerequisite software can take several minutes if you are prompted to restart the system, click yes in the upgrade confirmation dialog box, click yes the system displays the welcome dialog box the installer checks for space and other requirements before displaying the next button in the welcome dialog box, click next the system displays the license agreement dialog box choose i accept the terms in the license agreement and click next the system displays the destination folder dialog box click next to accept the default installation folder, or click change and select a different folder the system displays the setup type dialog box your selection of features from the setup type dialog box depends on the role of the individual host in your deployment plan for the demonstration or proof of concept deployment docid\ g8olkisyshsvioayypcuc , choose complete , click next , and install all components for the minimum production deployment docid 4c60s2zyg3bmxq48g88sz , choose complete , click next , and install all components for the enterprise production deployment docid\ bhapgl 9cpnjelwecs8ll , your choice depends on the role of the host production processing server choose custom , click next , and install all components except for the operations console staging or uat processing servers choose complete , click next , and install all components web servers choose custom , click next , and only install the ivanti service manager application server for the enterprise production deployment docid\ bhapgl 9cpnjelwecs8ll , note the following if your deployment includes different processing servers for production, staging, and uat, you must install the license manager in every one of those landscapes you can choose complete and install all features on all of your servers, but doing that takes up more disk space than necessary when installing components, note the following to not install a component, click the down arrow next to the server icon next to the category name, highlight the component, right click, and select this feature will not be available if your deployment includes dsm, you do not need to install the dsm integration service because that component has been incorporated into ivanti service management since release 2015 2 click next the system displays the ready to install the program dialog box click install the system begins installing and displays a status dialog box, showing the installation progress of each module over the next few minutes click ok if the system displays a dialog box saying that reboot is required after installation if the system displays a dialog box saying that some of the files that need to be updated are currently in use, choose automatically close and attempt to restart applications and click ok when the installation is completed, the system displays the system configuration wizard go through the pages in the wizard making any changes that might be necessary if you already have an existing administrator account, you do not need to create a new account just enter the information for your existing administrator account on the upgrade system page, do not select do not create backup prior to upgrade check box unless you already made a backup notice that the system table version and metadata package version for the configuration database are not the latest versions see the click the top upgrade system button when prompted, enter the administrator role credentials for the configuration database and click ok if your deployment has additional databases to upgrade, repeat steps 15 and 16 until a all of your databases have been upgraded configuration database application database (ivantism) b all of your environments have been upgraded production staging uat development (optional combination of staging and uat) click finish restart the host server (optional) if you also installed the reporting feature, you must upgrade it to the match the release number of your system access the installation folder on the ivanti software product cd or download folder and run reportingservice exe to upgrade reporting feature log in to the configuration database and activate the web servers that you deactivated in step 2 upgrading from ivanti service management release 2014 3 or earlier about upgrading from ivanti service management release 2014 3 or earlier docid 5qyjrsaatmfseim3a2essuninstalling the inventory management component docid 5qyjrsaatmfseim3a2ess about upgrading from ivanti service management release 2014 3 or earlier beginning with ivanti service management release 2015 1, the inventory management component is known as ivanti heat discovery as a result, before you can upgrade to the current version of , if you are upgrading from release 2014 3 or earlier, you must first uninstall the inventory management component uninstalling the inventory management component perform the following steps on the system that hosts click the arrow at the bottom of the start menu to view the apps menu mouse over the uninstall ivanti service management icons to find the one for the inventory management component click uninstall ivanti service management in the confirmation dialog box, click yes upgrading from ivanti tryvium 2020 1 release to 2020 2 release perform the following steps before installing 2020 2 from 2020 1 release log in to with the administrator role open the configuration console under security controls , select security and sessions under concurrent session , change the value of named user , privileged user , and non privileged user to 0 save the changes and refresh the page and re validate the values are changed now you can install 2020 2 after installation is complete, you can change the concurrent users values as it was earlier