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Overview

NeuronsiPaaS

ITSM

Primary.Company

Primary.Product

Primary.TitleLine

Primary.Year

L10n.CompanyLegal

Primary.Product-Neurons-for-ITSM

FRS_VARS_Self.Service_Catalog

FRS_VARS_Self.Neurons_ITSM_-_Administrator

FRS_VARS_Self.Self_Service_Mobile_portal

FRS_VARS_Self.Neurons_for_Facilities

FRS_VARS_Self.Neurons_for_GRC

FRS_VARS_Self.Self_Service_Portal

FRS_VARS_Self.Neurons_ITSM_-_Self_Service_User

FRS_VARS_Self.My_Items

FRS_VARS_Self.Request_Offering

FRS_VARS_Self.Service_Requests

Primary.Version

FRS_VARS_Self.AutoDate

Primary.TitleLine-Neurons-for-ITSM-Self-Service-Help

Primary.Year-2026

Self-L10n.CompanyLegal

FRS_VARS.ProductName

FRS_VARS.Service_Catalog

FRS_VARS.Neurons_ITSM_-_Administrator

FRS_VARS.Self_Service_Mobile_portal

FRS_VARS.Company

FRS_VARS.Neurons_for_Facilities

FRS_VARS.Company-short

FRS_VARS.Neurons_for_GRC

FRS_VARS.Neurons_for_ITSM_Enterprise

FRS_VARS.Neurons_ITSM_-_Self_Service_User

FRS_VARS.Announcements

L10n.Home

FRS_VARS.My_Items

FRS_VARS.Knowledge

FRS_VARS.Request_Offering

FRS_VARS.Service_Request

FRS_VARS.Incident

Analyste du centre de services (Service Desk)

FRS_VARS.Neurons_ITSM_-_Service_Desk_Analyst

(Undefined variable: Primary.Release Version)

Primary.Release_Version

FRS_VARS.AutoDate

Primary.TitleLine-Neurons-for-ITSM-Self-Service-Help.

L10n.Copyright

Primary.Year-2023

L10n.AllRights

L10n.Privacy

Primary.TitleLine-Neurons-for-ITSM

FRS_VARS.Neurons_ITSM_-_Service_Desk_Analyst-Service-Desk-Analyst

L10n.Home-Home

FRS_VARS.Neurons_ITSM_-_Administrator-Administrator.

FRS_VARS.Service_Request-Service-Request

FRS_VARS.Service_Catalog-Service-Catalogue

FRS_VARS.Announcements-Announcements

FRS_VARS.My_Items-My-Items

FRS_VARS.Knowledge-Knowledge

FRS_VARS.Request_Offering-Request-Offering

FRS_VARS.AutoDate-May-26-2026

FRS_VARS.ProductName-Neurons-l-ITSM

FRS_VARS.Service_Catalog-ktalwj-alkhdmat

FRS_VARS.Neurons_ITSM_-_Administrator-almsuwl

الخدمة الذاتية عبر الهاتف المحمول

FRS_VARS.Self_Service_Mobile_portal-alkhdmh-althatyh-abr-alhatf-almhmwl

FRS_VARS.Neurons_for_Facilities-Neurons-llmussat

FRS_VARS.Neurons_for_GRC-Neurons-l-GRC

FRS_VARS.Neurons_for_ITSM_Enterprise-Neurons-lmussh-ITSM

FRS_VARS.Self_Service_Portal

Primary.Product-Neurons-l-ITSM

FRS_VARS.Mobile_Analyst-mhll-alhatf-almhmwl

FRS_VARS.Neurons_ITSM_-_Self_Service_User-alkhdmh-althatyh

FRS_VARS.Announcements-ialanat

FRS_VARS.My_Items-anasry

FRS_VARS.Knowledge-almarfh

FRS_VARS.Request_Offering-tlb-alardh

FRS_VARS.Service_Request-tlb-alkhdmh

FRS_VARS.Incident-hadth

FRS_VARS.Neurons_ITSM_-_Service_Desk_Analyst-mhll-mktb-alkhdmh

FRS_VARS.AutoDate-26-2026

FRS_VARS.Announcements-ialanat.

FRS_VARS.Incident-hadth.

FRS_VARS.Service_Catalog-ktalwj-alkhdmat..

FRS_VARS.Neurons_ITSM_-_Administrator-almsuwl..

FRS_VARS.Self_Service_Mobile_portal-alkhdmh-althatyh-abr-alhatf-almhmwl..

FRS_VARS.Neurons_ITSM_-_Self_Service_User-alkhdmh-althatyh..

L10n.Home-Startseite.

FRS_VARS.My_Items-anasry..

FRS_VARS.Knowledge-almarfh..

FRS_VARS.Request_Offering-tlb-alardh..

FRS_VARS.Service_Request-tlb-alkhdmh..

FRS_VARS.Neurons_ITSM_-_Service_Desk_Analyst-mhll-mktb-alkhdmh..

L10n.Copyright-Avtorskoe-pravo..

L10n.CompanyLegal-(Undefined-variable:-L10n.CompanyLegal)

L10n.AllRights-Vse-prava-zashisheny...

FRS_VARS.Mobile_Analyst

FRS_VARS.Service_Catalog-ktalwj-alkhdmat.

FRS_VARS.Neurons_ITSM_-_Administrator-almsuwl.

FRS_VARS.Self_Service_Mobile_portal-alkhdmh-althatyh-abr-alhatf-almhmwl.

L10n.Home-Inicio.

FRS_VARS.My_Items-anasry.

Hardware and Software Requirements

About Third-Party Software

Port Requirements

Compatibility Matrix

Troubleshooting - System Requirements

System Requirements

TechComms-ITSM-On-Premise-Archbee

ITSM-On-Premises-2026 (ENU)

Demonstration or Proof-of-Concept Deployment

Minimum Production Deployment

Enterprise Production Deployment

Security Enterprise Production Deployment

Database Deployment Options

Operations Console Deployment Options

Reporting Services Deployment Options

Voice Deployment Options

Neurons for ITSM Deployment Overview

About Roles

About the Different Accounts Used in Neurons for ITSM

About Passwords Used in Neurons for ITSM

About Using a Virtual Machine with Neurons for ITSM

Enabling Attachment File Streaming

SSL Configuration

Installing Neurons for ITSM Reporting Feature

Full Text Search

Verifying Server Roles and Features

Neurons for ITSM Installation Prerequisites

Installing Neurons for ITSM

Installing the Reporting Feature

Installing Discovery on a Dedicated Server

Installing the Knowledge Uploader (Knowledge Import Tool)

Installing the Neurons for ITSM System

Using the System Configuration Wizard

Configuring Neurons for ITSM

Configuring the Reporting Feature

Configuring Discovery

Configuring the Deployment on the Neurons for ITSM Operations Console

Optional SSL Configuration

Optional LDAP Configuration

About Configuring with ADFS

About Configuring Throttling Settings

Initially Configuring the System

Setting up Redis

Logging into Neurons for ITSM

Adding Features and Changing Settings

Upgrading Neurons for ITSM from an Earlier Release

Using the License Manager

Troubleshooting - Installation and Deployment

Chatting with Self Service Mobile portal Users

Chat Configuration

Installation and Deployment

About Logging into the Configuration Database

Workspaces that Already Exist

Working With Features

Securing IIS website

Internal Use Only Workspaces

Workspaces Populated by the System Configuration Wizard

Central Config API Authentication

Setting up the Teams Bot Integration

Importing Packages with SQL

Enabling the Action Service

Configuring the Message Queue

Configuring the Message Queue Handler

Configuring Email

Viewing All Logs

Working With Customer Contacts

Working With Tenants

Configuring Manual Load Partitioning

Firebase Configuration for Mobile Push Notification

Decommissioning FTP and File on Shared folder Integration

Workspaces that Can Be Used

Configuration Database

Working with Log Files and Logging Levels

Configuring the Application Pool Recycling Schedule

Server and Connection Tuning

Planning and Scheduling Maintenance

Tuning Business Rules and Workflows

Best Practices for Dashboards and Layouts

About Using Combo Boxes Sparingly

Evaluating Slow Running Queries

Platform and Application Tuning

Tuning Indexes

About Using Full Text Search

Database Tuning

Performance Monitoring

Troubleshooting - Performance Tuning

Best Practices for Deleting Tables and Records

Deleting Inactive Tables and Records

Performance Tuning

Operations Console Interface

Terminology

Installing the Operations Console

Operations Console Overview

Items Excluded from Migration

Before You Begin Migrating Data

Starting the Data Migration

Example: Migrating Request Offering Changes By Enabling the Ivanti Service Manager Development Project

Migrating Data using Heat Development Project

Operations Console