Overview
Use the Self Service portal to submit requests, report issues, track the status of your records, and search knowledge articles through an easy-to-use interface.
This documentation is intended for employees and external customers who use the Self Service portal to request services from IT, HR, and other departments.
- Submit Service Request
- Report Incidents
- Track the status of submitted requests and incidents
- Search for knowledge articles for self help information.
Some services and request offerings may require organizational information, such as your manager, department, or location. If you are unable to submit a request because your profile information is missing or incorrect, contact your service desk or administrator for assistance.
If you are an IT support professional, see Using the Service Desk consoleUsing the Service Desk console.
If you are an administrator responsible for configuring the application, see Configure and AdministerConfigure and Administer.
Create and track issues in the Self Service portal and track their progress.
Explore common scenarios and examples that demonstrate how the portal can be used to request services and resolve issues.
Understand the purpose of the different workspaces and how to navigate them effectively.
Learn how to access and use the Self Service portal from a mobile device.