What's new

for information on upgrading, see upgrading upgrading htm new for 2026 2 itam consumables now you can group similar consumables, receive partial quantities from pos, and transfer any quantity with detailed history tracking for more details, see handling consumable deliveries and storage docid\ eswf4nx mrp7przjyydeb help info when you click help icon you can view itam help documentation new for 2025 4 16 kb memory support for android devices the android itsm and itam app now supports android devices with a 16 kb memory page size for more details, see mobile app docid\ kctbeqrpq1vy02klu yf new for 2025 3 support for data matrix scan codes from release 2025 3, both itam and itsm support data matrix scan codes see scanning docid\ kctbeqrpq1vy02klu yf for more info support to scan assets without an existing purchase order in the mobile application, mobile asset manager can scan assets without an existing purchase order for details, see mobile app docid\ kctbeqrpq1vy02klu yf > to scan assets without an existing purchase orders for more information new for 2025 2 ability to auto upgrade to latest itam version from enterprise service management version 2025 2, itam customers on version 2021 3 or higher having both itam and itsm licenses will be automatically upgraded to the latest release version see upgrading upgrading htm for more info new for 2024 4 ability to configure data mapping rules for discovered assets you can configure data mapping rules for the discovery scans that import asset data into itam from integrated 3rd party sources (such as ivanti neurons) for details, see data mapping rules for imported assets https //help ivanti com/ht/help/en us/ism/2025/admin user/content/servicedesk/discovery/data mapping rules for importing assets htm new for 2024 3 neurons ai (widget generation) (for environments where itsm is also in use ) neurons ai allows you to create reports/widgets using text based input you can generate reports/widgets and add them to a new or existing dashboard without any complicated settings and configuration for details, see the itsm topics neurons ai https //help ivanti com/ht/help/en us/ism/2024/admin user/content/aitsm/neurons ai htm and ai configuration hub https //help ivanti com/ht/help/en us/ism/2024/admin user/content/aitsm/ai configuration hub htm new for 2024 2 ivanti neurons bots integration (for environments where itsm is also in use ) allows neurons bots defined on an ivanti neurons tenant to be executed from within neurons for itsm this integration is provided in the form of a new quick action that enables users to configure the inputs required by the neurons bot, so that they are automatically populated from the current business object context at run time for details, see the itsm topic invoking a neurons bot https //help ivanti com/ht/help/en us/ism/2024/admin user/content/configure/neurons/triggering a neurons bot htm ability to configure a trusted agent with powershell (for environments where itsm is also in use ) workflows and tasks can be automated through trusted agents to receive and process requests using powershell scripts for details, see the itsm topic configuring trusted agent with powershell https //help ivanti com/ht/help/en us/ism/2024/admin user/content/configure/trustedagent/configure ta with powershell htm external integrations via an ipaas platform (for environments where itsm is also in use ) itsm can now be (optionally) extended via an ipaas platform, which enables you to quickly and easily build out integration flows (recipes) with third party systems administrators can leverage a library of 1000+ pre built connectors and recipes, including pre built recipes for common service and asset management use cases, using a seamlessly integrated administrative ui the ui includes a visual no code editor to build integration flows and use cases that reliably run on an enterprise grade integration platform new for 2023 4 ability to view dynamically updated shipping and invoice data for cdw purchase orders within itam integration with the value added reseller cdw now includes the ability to view purchase order shipping and invoice data within the itam user console for details, see integrating with cdw docid\ x ceatrkv7wyfcyoapsj4 addition of a deleted assets audit workspace to help maintain data integrity, the deleted assets audit workspace enables asset administrators to track asset records that have been removed from the itam database for details, see hardware assets docid\ osg0azfj64rephv3kkzqz > deleting asset records (and tracking them) ability to import patch data for hardware assets from the ivanti neurons platform the displayed data (in the hardware assets workspace) includes the advisory and patch names, as well as the deployment status and date for details, see patch data docid\ hxxv 8fs1z9k retpqz2 new for 2023 3 ability to integrate with vendors to streamline hardware asset procurement the first vendor available for integration with itam is the value added reseller cdw for asset requests requiring a purchase order, you can now raise the order to cdw with several clicks from the itam user console for details, see integrating with cdw docid\ x ceatrkv7wyfcyoapsj4 new for 2023 2 addition of an asset financials dashboard this dashboard provides three charts that display the total asset spend by year, total spend on different asset subtypes by year, and total asset spend by business quarter for details, see dashboards docid 8mlqtup aefwhgtq0wps new for 2023 1 ability to assign consumables to individual users or financial owners from the hardware assets workspace, you can assign consumables to users and financial owners (similar to how you assign other types of assets) for details, see the procedure for assigning a consumable to a user or financial owner in hardware assets docid\ osg0azfj64rephv3kkzqz support for creating a template record for consumables as part of a purchase order you can create template records for consumables to be purchased as part of a purchase order (similar to how you create template records for other assets) for details, see the procedure for creating a purchase order in procurement docid 5y6ijsgccb zcicdylsm new for 2022 4 support for hardware asset dex scores in itam cloud environments integrated with ivanti neurons you have the ability to view a hardware asset digital experience (dex) score imported from neurons this score is calculated based on a curated set of indicators, hybrid machine learning, and statistical models and enables you to gain valuable insights into most asset related issues for details, see dex scores docid\ wmfrkyql6lbbykrr5egug ability to enter a tenant url into the smartphone app via a qr code when launching the app for the first time, you may not know the tenant url to enter you can use the app to scan a tenant qr code that automatically enters the url for you this feature works for both the android and ios versions of the app for details, see mobile app docid\ kctbeqrpq1vy02klu yf ability to disable the smartphone app qr code feature asset administrators can disable the qr code feature described above to prevent other users from using this feature for details, see mobile app docid\ kctbeqrpq1vy02klu yf new for 2022 3 ability to take delivery of assets using the smartphone app the ivanti service manager app for smartphones supports the ability to take delivery of hardware assets that are line items of a purchase order use the app to scan asset barcodes into the database at the point of delivery for details, see procurement docid 5y6ijsgccb zcicdylsm > taking delivery via the smartphone app ability to integrate itam on premises with ivanti neurons for discovery you can integrate your local implementation of itam on premises with ivanti neurons for discovery integration enables you to transfer device and invoice data from neurons for discovery into the itam database for details, see integrating with ivanti neurons for discovery (for itam on premises only) docid\ id ydmcueuyyzsbskv82v new for 2022 2 ability to integrate with ivanti neurons for spend intelligence you can link itam cloud with ivanti neurons for spend intelligence so that a single set of data relating to software asset contracts and contract line items is automatically passed between the two databases for details, see integrating with ivanti neurons for spend intelligence docid\ h8iubfz9sc5 sudbhuzaq itam cloud support for multiple warranties per asset itam cloud can sync with ivanti neurons to retrieve and display multiple warranties for a given asset (such as computers that often include separate warranties for their associated components) additional warranties associated with an asset are located under a new warranties tab in the hardware assets workspace for details, see hardware assets docid\ osg0azfj64rephv3kkzqz ability to schedule data syncs from ivanti neurons from the itam user interface, you can now schedule when and how often to run data imports from ivanti neurons do so from a new schedule setting page in the asset administrator configuration console for details, see customizing imports from the ivanti neurons platform docid\ ruzjzvkupv1eljfnbpepy new for 2022 1 enhancement for consumables for consumable asset records with more than one linked storage space, you can now specify the portion of the overall quantity to be stored at each space this information displays under a new storage space transactions tab in the hardware assets workspace (for the consumable record) and stock management workspace (for the linked storage space) for details, see hardware assets docid\ osg0azfj64rephv3kkzqz and stock management docid\ aqiold783mrznmfjr0irm new for 2021 4 enhancements to the smartphone barcode scanning app when using the ivanti service manager app to scan and track hardware assets, you can now switch between automatic and manual barcode scanning, toggle on a sound or vibration to indicate when an asset is scanned, and turn off the camera to avoid accidental scans for details, see mobile app docid\ kctbeqrpq1vy02klu yf new for 2021 3 new cloud service asset type the hardware assets workspace has a new asset type for cloud service devices that includes a number of corresponding subtypes for details about asset types, see hardware assets docid\ osg0azfj64rephv3kkzqz improved consumables workflow when you specify a quantity for a consumable record, you can now link that record to one or more storage spaces using a new storage space tab this is useful when you want the same quantity to display in multiple storage spaces for details, see hardware assets docid\ osg0azfj64rephv3kkzqz new for 2021 2 new iot hardware asset type the hardware assets workspace has a new asset type for iot devices that includes a number of corresponding subtypes for details about asset types, see hardware assets docid\ osg0azfj64rephv3kkzqz offline barcode scanning ivanti's smartphone app for scanning hardware assets now supports offline scanning if internet connectivity is lost while you’re logged into the app, you can continue scanning barcodes as you would normally once you're back online, the app will automatically sync the scans with the database for details, see mobile app docid\ kctbeqrpq1vy02klu yf new for 2020 4 asset manager 2020 4 is downloadable as content package drop #23 (202004) drop #13 (201813) or later must already be installed before applying this package it includes dashboard for unused software a new software license dashboard tracks these categories licensed software by title, licensed software unused in the past 90 days, and licensed software unused in the past 180 days for details, see dashboards docid 8mlqtup aefwhgtq0wps enhancements to the vendors workspace a new category field automatically displays 'asset management' to differentiate between asset specific vendors and other vendors and is useful when linking vendors to hardware assets for details, see vendors docid\ ifx6qqdd3puss0rlos2bi capability to link software assets to the product catalog you can now link software assets to software items in the product catalog in the software assets workspace, use the catalog item field to link a software asset to a product catalog software item in the product catalog workspace > item details tab, use the software asset field to create an association with a software asset for details, see software assets docid 6xzyl5dx7pve8xcjet4bq or product catalog docid\ mg4kcnt2jlkxs4b04gjeh for asset manager cloud only enhanced integration with ivanti neurons new mobileiron and ms intune connectors for importing device data into asset manager capability to override default device connector mappings in the asset processor configuration workspace, a new option enables you to override the default connector mappings configured in ivanti neurons new for 2020 3 asset manager 2020 3 is downloadable as content package drop #22 (202003), which is part of the post drop #15 (201902) consolidated package it includes new hardware asset type the hardware assets workspace has a new medical devices asset type that includes a number of corresponding subtypes for details, see hardware assets docid\ osg0azfj64rephv3kkzqz new attributes for the licensed software data imported from ivanti neurons under the hardware assets workspace > licensable software tab, newly added attributes are last used, launch count, minutes used, and end of life improved or enhanced integration with ivanti neurons includes the following improved snmp connector mapping for importing non computer devices such as printers, switches, and so on improved cdw connector functionality for importing invoices and purchase orders, linking po line items, and so on enhanced connector mappings for ivanti data center discovery (dcd) and jamf pro when synchronizing device data new for 2020 2 asset manager cloud the ability to customize how asset data is imported from ivanti neurons administrators can create filters and field mappings for device types and subtypes that define how the ivanti neurons connector will import source asset data into asset manager these customizations provide a high level of control over how the data is displayed in asset manager you can export the connector customizations as a package, then test them in a staging or uat environment before using in a production landscape to sync data from ivanti neurons the package enables you to easily duplicate the customizations across multiple tenants installed with the most recent version of asset manager cloud for details, see customizing imports from the ivanti neurons platform docid\ ruzjzvkupv1eljfnbpepy facilities management content package primarily for use with ivanti service manager, this package also includes new facilities asset workspaces for asset manager that enable you to manage the non device assets common to many facilities (such as office furniture and building equipment) and to create work orders for maintenance jobs in and around a facility for details, see facility assets docid\ lqesyofpcqdqjqjjs9qxw new for 2019 3 1 improved ivanti neurons integration for asset manager cloud asset administrators can use two workspaces—asset processor configuration and ivanti neurons asset import configuration—to set up the process for importing data records from ivanti neurons into the asset manager database importable record types include licensable software, invoices, and devices for details, see importing from the ivanti neurons platform docid\ wpoh386uhl7gpi49sdlbz new for 2019 3 improved asset fulfillment workflow in the stock management workspace, product catalog item quantity levels automatically update when you fulfill asset requests for customers or procurement for details, see stock management docid\ aqiold783mrznmfjr0irm asset mobile users can request assets for others users assigned the asset mobile role can place an asset request for themselves or for others from the self service portal website for details, see asset requests docid\ mkrwhp6dy1gkvogz9a2ua new product catalog request offerings new forms are available for requesting product catalog bundles, consumables, mobile devices, infrastructure, and peripheral devices for details, see product catalog docid\ mg4kcnt2jlkxs4b04gjeh ability to automate the reordering process for product catalog items you can enable automatic reorders for product catalog items (hardware and consumables—not software) using the reorder level qty and reorder quantity fields for details, see product catalog docid\ mg4kcnt2jlkxs4b04gjeh new certificate subtype in the hardware assets workspace, a certificate subtype now exists under the general asset type use this subtype to link certificates to software assets for details, see hardware assets docid\ osg0azfj64rephv3kkzqz software assets field is now mandatory for entitlement line items when adding software entitlement line items to purchase order contracts in the contracts workspace, the software asset field is now mandatory for details, see contract and warranty management docid\ qzoibaft9apfupebjny5w fixes assigned value for asset model type displays correctly in the hardware assets workspace under the hardware assets workspace > discovery tab, the assigned values model field correctly displays the asset’s assigned value, not the discovered value as in previous releases new for 2019 1 new installer for 2019 1 the ivanti service manager installer now includes the options to install service manager, asset manager, or both ability to see results of asset fulfillment from the stock management workspace use the storage space summary child tab to keep track of product catalog items (hardware and consumables) that are moved into and out of a storage space quantities increase when items are added via the storage space item tab, and quantities decrease during asset fulfillment, when an item is transferred to a user's record under the employee workspace > asset tab see stock management docid\ aqiold783mrznmfjr0irm unique requisition numbers automatically added for new purchase orders you no longer add your own requisition number to a purchase order in the purchase orders workspace, requisition numbers are automatically added and incremented for new purchase orders see procurement docid 5y6ijsgccb zcicdylsm the consumables workspace has been removed this information is now integrated into the hardware assets workspace, where a new asset type of consumables is available for adding consumables (mice and keyboards) to your system when creating a consumable here, you can also assign it to a storage space this same action adds the consumable to the stock management workspace, under the storage space's tabs for both assets and consumables note that you can't specify a subtype for the consumable asset type see hardware assets docid\ osg0azfj64rephv3kkzqz user drop down list includes both login id and display name when clicking the hardware assets workspace > assign user button to assign an asset to a user, the user drop down list shows both the login id and display name of each user in your system unlike display names (where more than one user can have the same name), user login ids are unique and will help you identify the correct user see hardware assets docid\ osg0azfj64rephv3kkzqz manufacturer workspace no longer has tabs child tabs for configuration item and software inventory have been removed use this workspace simply to add the names of asset manufacturers to your system add purchase orders that don't automatically create new asset records when adding a new hardware line item to a purchase order, clear the create asset check box to prevent a template asset record from automatically being created when submitting the purchase order see procurement docid 5y6ijsgccb zcicdylsm software product imports imported software products are matched up to existing asset records in the software assets workspace based on a combination of the title, version, and edition fields see software assets docid 6xzyl5dx7pve8xcjet4bq new workspaces these workspaces are new email config configure all settings for outbound asset manager email available to asset administrators only inbox configure all settings for inbound email that will be created by the heat email listener use in conjunction with the email config workspace available to asset administrators only email view all outbound email records that are manually created by users, or automatically created via triggered actions or workflows inbound emails created by the heat email listener are shown here as well available to asset managers, procurement managers, contract managers, and storage managers purchase line item enables you to manage a single line item in a purchase order for a consumable, hardware, or software available to asset managers, procurement managers, contract managers, and storage managers integration enables you to integrate with ivanti service manager data after discovery available to asset administrators only asset data mapping configure or troubleshoot asset records after discovery available to asset administrators only if your system is integrated with ivanti service manager, see the ivanti service manager admin online help for details about working with email servers, data integration, and asset data mapping product catalog items you can create product catalog items for software or consumables—previously, items could only be hardware related also, you can create bundles of those items by linking previously created catalog items into one offering see product catalog docid\ mg4kcnt2jlkxs4b04gjeh fixes in the purchase orders workspace, a deleted purchase order now automatically deletes any associated purchase line items and invoices if the product catalog includes an image of an item, you can now see that image when requesting the item from the asset requests workspace in the hardware assets workspace, when selecting an asset from the list view, the assigned values are displayed, not the discovered values in the locations workspace, vendor details are no longer part of the parent location information when the status field for an asset is changed to assigned, disposed, lost, or destroyed, the asset record is removed from its listed storage space in both the hardware assets and stock management workspaces in the contract line items workspace, modifications have been made to the entitlement line item descriptions and entitlement details tab in the invoices workspace, when an invoice is deleted, the shipments associated with that invoice are also deleted when a product catalog item is assigned to an existing asset, the asset record's description field is properly populated by the description field of the catalog item when data is imported, the system updates the financial transactions cost item (if the purchase price is available on import) currency size limit increased to 12 digits when you assign a user to an asset, the inventory transactions tab now includes the location for that event the full name of a location is updated when a record is created or updated the display name for mobiledevice and peripheraldevice is updated for use in the ci map display asset processor can process data from uno discovery with system nullreferenceexception asset processor can process data from ivanti neurons discovery with an invalid character