Upgrading

customers with itam versions earlier than 2021 3 must manually apply the one time itam upgrade packages, available on the ivanti marketplace https //marketplace ivanticloud com/?typesearch=p%23assetmanagement you will find instructions there for how to download the packages it's highly recommended that you stay current on these updates there's also a category of optional content packages that you may want to apply for details, see optional content packages docid\ tnj8hhqjejw0al9owmpar auto upgrade from version 2025 2 from enterprise service management version 2025 2, customers using itam version 2021 3 or later are automatically upgraded to the latest itam version post upgrade validation existing layout updates the latest itam package includes changes to following ootb layouts during the upgrade, new child tabs may be added to existing layouts this can reorganize the order of child tabs replace existing child tabs to ensure that customizations remain retained, you must validate the impacted layouts after the upgrade verify the following all child panels appear in the correct order each child tab is associated with the correct object below are the business object names and their corresponding layout names used in the itam system business object name layout name ci am asset administrator ci am asset default ci ci ci cloudserviceasset am cloudserviceasset ci contract am contract administrator new ci contract am contract defaultlayout ci iotassets ci iotassets ci ivnt medicaldevices ci medicaldevices ci ivnt softwareproduct am softwareproduct assetmanager default ci ivnt softwareproduct am softwareproduct default department department employee am employee administrator employee am employee default frs priceitem am frs priceitem administrator frs priceitem am frs priceitem defaultlayout ivnt auditdeleted ci audit ci default layout ivnt contractlineitem am contractlineitem administrator ivnt contractlineitem am contractlineitem defaultlayout ivnt disposal am disposal administrator ivnt disposal am disposal default ivnt invoice am invoice administrator ivnt invoice am invoice default ivnt ivanti spend intelligence configuration ivnt ivanti spend intelligence configuration layout default ivnt purchaselineitem am ivnt purchaselineitem defaultlayout ivnt purchaselineitem am ivnt purchaselineitem layout manager ivnt purchaseorder am purchaseorder administrator ivnt purchaseorder am purchaseorder layout ivnt scannedasset scannedasset ivnt scannedasset scannedasset admin ivnt shipment am shipment administrator ivnt shipment am shipment default ivnt storagespace am storagespace default ivnt subnet am subnet default ivnt vendororderrequests vendor order request status layout location am location assetadministrator manufacturer am asset manufacturer layout manufacturer am manufacturer layout organizationalunit am organizationalunit default servicereq am assetrequest default task assignment internal task sda task assignment task assignment vendor am vendor administrator vendor am vendor default vendor profile vendor