Configuration Item Workflow

configuration item (ci) assets use two distinct workflows based on their classification of either hardware or software the following figure shows the high level hardware ci (computers, mobile devices, printers, network devices, servers, systems, telephony equipment, and other cis) process workflow in the ootb system select view more status options in the actions list to access additional statuses, including stolen/mia, in repair, and in testing, at any time a ci progressing through the hardware ci workflow encounters the following main statuses new ci is being logged and initial details are being recorded ordered ci is being ordered in stock ci has been received planned ci use and location are being determined in testing ci is being tested active ci is operational in repair ci is being repaired down ci is being taken out of service temporarily stolen/mia ci has been stolen or lost retired ci is being taken out of service the following figure shows the high level software ci (software license) process workflow in the ootb system a ci progressing through the software ci workflow encounters the following main statuses requested software license has been requested planned software license use and location are being determined ordered software license is being ordered active software license is operational expire software license is expired