Configuration Item Workflow
2 min
Configuration Item (CI) assets use two distinct workflows based on their classification of either hardware or software.
The following figure shows the high-level Hardware CI (Computers, Mobile Devices, Printers, Network Devices, Servers, Systems, Telephony Equipment, and Other CIs) process workflow in the OOTB system.
Select View more status options in the Actions list to access additional statuses, including Stolen/MIA, In repair, and In testing, at any time.
A CI progressing through the Hardware CI workflow encounters the following main statuses:
- New: CI is being logged and initial details are being recorded.
- Ordered: CI is being ordered.
- In Stock: CI has been received.
- Planned: CI use and location are being determined.
- In Testing: CI is being tested.
- Active: CI is operational.
- In Repair: CI is being repaired.
- Down: CI is being taken out of service temporarily.
- Stolen/MIA: CI has been stolen or lost.
- Retired: CI is being taken out of service.
The following figure shows the high-level Software CI (Software License) process workflow in the OOTB system.
A CI progressing through the Software CI workflow encounters the following main statuses:
- Requested: Software License has been requested.
- Planned: Software License use and location are being determined.
- Ordered: Software License is being ordered.
- Active: Software License is operational.
- Expire: Software License is expired.