Getting Help

If you need to contact a technical support engineer, please include the Technical Support Report (TSR) download as an attachment to your problem report. The report download contains your recent log files, configuration, system activity and a variety of internal information.

To create, download, and manage your TSRs, click Manage Technical Support Reports on the Diagnose > Technical Support page of the Admin UI.

Use this page to choose what options are included in your generated TSR, and to access previously generated reports. The Virtual Traffic Manager stores the last 10 TSRs generated, with the option to download or delete each one. You can free disk space by downloading TSRs to an external location and then deleting them from the Virtual Traffic Manager using the check boxes provided.

You can also generate a TSR using the command line or through the SOAP API. Use these options when access to the Admin UI is interrupted.

To generate a TSR from the command line, run the following script:

Use the optional --all-logs argument to bypass the default log file size download limit of 10 MB. This means that the entire log set is included in the support report, regardless of size.