Ivanti Mobile@Work Support Tab Policy
The administrators can schedule a policy to display the Support tab in the Ivanti Mobile@Work application using the Mobile@Work Support Tab Policy. The Support tab can display details such as Contact information, Support Site link, and Additional Information. After configuring the Mobile@Work Support Tab Policy, the administrators need to distribute the policy to a set of devices.
Applicable to
- iOS versions as supported by Ivanti EPMM.
- Android versions as supported by Ivanti EPMM.
The administrators can create and distribute only a single Mobile@Work Support Tab Policy to the devices.
Procedure
- Log in to the Ivanti EPMM Admin Portal.
- Go to Policies & Configs > Policies.
- Select Add New > Mobile@Work Support Tab Policy. The Add Mobile@Work Support Tab Policy pane appears.
You can create multiple Support Tab policies in Ivanti EPMM Ivanti EPMM. Use these policies to control what appears in the Support Tab of the Ivanti Mobile@Work app that displays different support details and provide localized content in multiple languages.
- Enter the Name of the policy.
- Select one of the following Statuses:
- Active
- Inactive
Make sure that the Ivanti Mobile@Work for iOS client version is 12.12.70 or above and Ivanti Mobile@Work for Android client version is 12.9.0.0 or above to enable the Support Tab. Devices with earlier versions will not display or support this feature.
- Enter a Description of the policy.
- Enter the name of the tab in the Tab Name field that will display in the Ivanti app navigation. The default value is 'Support'. (maximum length: 10 characters)
- Enter the instructions in the End User Instructions field that describe the use of support contacts. (maximum length: 40 characters)
- Enter the contact information in the Contact Information pane. The default number of contacts is 1, but you can add up to 5 contacts.
- Name: Enter the contact’s name. (maximum length: 40 characters)
- Phone Number: Enter a valid phone number. (maximum length: 20 characters)
- Enter the website information in the URL pane. The default number of URLs is 1, but you can add up to 5 URLs.
- Fields Name: Enter the URL name. (maximum length: 40 characters)
- URL: Enter a valid URL. (maximum length: 150 characters)
- Enter the email ID in the Email Address field to send emails for support. (maximum length: 80 characters)
- Enter any additional support-related messages you want to display in the Additional Information field. (maximum length: 120 characters)
- (Optional) Select the Enable "Raise a Ticket" button on the Support Tab checkbox to display the Raise a Ticket button in the Ivanti Mobile@Work application.
Make sure that the Ivanti Mobile@Work for iOS client version is 12.12.90 or above and Ivanti Mobile@Work for Android client version is 12.9.0.0 or above to enable the Raise a Ticket button. Devices with earlier versions will not display or support this feature.
- Enter a valid URL in the Support Ticket URL field. (maximum length: 150 characters)
- Click Save.