Enabling Help@Work in Ivanti EPMM

1 min

This section explains how to enable Help@Work for Android and iOS in the Ivanti EPMM Admin Portal.

Procedure

Select Settings > System Settings.

Select Additional Products > Licensed Products.

Select Help@Work for Android and iOS 10 and higher.

Accept the displayed TeamViewer license agreement and to open the Help@Work wizardFollow the instructions at New Team-viewer integration to enable the new flow.

The new integration.changes the way EPMM integrates with TeamViewer and does not change TeamViewer related capabilities. Ensure the setup / enrollment is completed within 5 minutes of clicking the Single-Sign-On.

If the Migrate to new integration for existing usersor Activate button for fresh installs is not visible, clear browser cache and reload the page.