After the Connector is configured, confirm that it is connected to 

.
The Connector page opens displaying the Connection status.

Click the Connector of interest to display the detailed information on the right pane.

The following table describes the values tracked in the Global Statistics pane:

Configuring Enterprise Connectors

Verifying the Ivanti EPMM connection

EmailPlusiOSGuide.ACATG

GlobalBookTitles.SSIG

Ivanti Sentry Guide for Ivanti Neurons for MDM

GlobalBookTitles.MSGC

GlobalBookTitles.MSG

Ivanti EPMM Device Management Guide for iOS and macOS Devices

GlobalBookTitles.DMGi

Ivanti Neurons for MDM Administrator Guide

GlobalBookTitles.CAG

GlobalBookTitles.DMG_

EmailPlusiOSGuide.AAWG

GlobalBookTitles.AAWG

GlobalBookTitles.TIGA

GlobalBookTitles.ACATG

GlobalBookTitles.EIGA

Ivanti On-Premise Installation Guide for Core and Enterprise Connector

GlobalBookTitles.OPIG

GlobalBookTitles.SSIG-Standalone-Sentry-Installation-Guide

GlobalBookTitles.MSGC-Sentry-Guide-for-Cloud

GlobalBookTitles.MSG-Sentry-Guide-for-Core

Core Device Management Guide for iOS and macOS Devices

GlobalBookTitles.DMGi-Core-Device-Management-Guide-for-iOS-and-macOS-Devices

GlobalBookTitles.CAG-Cloud-Administrator-Guide

GlobalBookTitles.DMG_-Core-Device-Management-Guide

GlobalBookTitles.AAWG-Core-Apps@Work-Guide

GlobalBookTitles.TIGA-Tunnel-for-iOS-Guide

GlobalBookTitles.ACATG-AppConnect-Guide-for-Core

incappticConnect.incapptic_Full

incapptic Connect 1.44.0 - 1.50.0 Release Notes

incappticConnect.Release_Notes_title

incappticConnect.Release_month,_year

GlobalBookTitles.EAGA

GlobalBookTitles_new.MSGC

Ivanti On-Premise Installation Guide for Ivanti EPMM and Enterprise Connector

GlobalBookTitles.OPIG-Ivanti-On-Premise-Installation-Guide-for-Ivanti-EPMM-and-Enterprise-Connector

Primary.Company

Ivanti EPMM Device Management Guide for Android and Android Enterprise Devices

GlobalBookTitles.DMGA

GlobalBookTitles.TAGA

GlobalBookTitles_new.CAG

Primary.Product

GlobalBookTitles.MAG

GlobalBookTitles.GSCG

Primary.Product-Ivanti-Access-68-69

Ivanti Tunnel 4.14.0 - 4.15.0 for iOS Release Notes

Primary.Product-Ivanti-Tunnel-4.14.0-4.15.0-for-iOS-Release-Notes

GlobalBookTitles.DWIG

NewProdNames.Docs@Work

GlobalBookTitles.ACATG-Ivanti-AppConnect-Guide-for-EPMM

DocsAtWorkiOSGuide.AAWG

Ivanti EPMM Device Management Guide for iOS and macOS devices

GlobalBookTitles.DMGi-Ivanti-EPMM-Device-Management-Guide-for-iOS-and-macOS-devices

Ivanti Derived Credentials Guide for EPMM

GlobalBookTitles.DCG

GlobalBookTitles.MSG-Ivanti-Standalone-Sentry-Guide-for-EPMM

NewProdNames.Apps@Work

GlobalBookTitles_updated.DMG_

WebAtWorkForiOS.ACATG

GlobalBookTitles_updated.AAWG

GlobalBookTitles_updated.TIGA

GlobalBookTitles_updated.ACATG

GlobalBookTitles_updated.DMGi

GlobalBookTitles_updated.MSG

GlobalBookTitles_updated.MSGC

GlobalBookTitles_-_Copy.TIGA

Primary.Year

GlobalBookTitles.TAGA-Tunnel-for-Android-Guide

AppConnect for Android App Developers Guide

GlobalBookTitles.ACAD

Core Device Management Guide for Android and Android Enterprise Devices

GlobalBookTitles.DMGA-Core-Device-Management-Guide-for-Android-and-Android-Enterprise-Devices

GlobalBookTitles.MSGC-Sentry-Guide-for-Ivanti-Neurons-for-MDM

DocsAtWorkAndroidGuide.ACATG

Primary.Year-2026

Ivanti Neurons for MDM Guide Administrator Guide

GlobalBookTitles.CAG-Ivanti-Neurons-for-MDM-Guide-Administrator-Guide

Primary.Product-Ivanti-Tunnel-4.20.0-for-Android-Guide

Mobile Threat Defense Solution Guide for Cloud

GlobalBookTitles.MTDcloud

Primary.Product-Ivanti-Tunnel-4.19.0-4.20.0

Ivanti Tunnel 4.14.0 - 4.15.0 for iOS Guide

Primary.Product-Ivanti-Tunnel-4.14.0-4.15.0-for-iOS-Guide

GlobalBookTitles.MAGAiOS

TunneliOSGuide.MSG

Ivanti Tunnel 4.12.0 - 4.13.0 for macOS Release Notes

Primary.Product-Ivanti-Tunnel-4.12.0-4.13.0-for-macOS-Release-Notes

Ivanti Tunnel 4.12.0 - 4.13.0 for macOS Guide

Primary.Product-Ivanti-Tunnel-4.12.0-4.13.0-for-macOS-Guide

Primary.Product-Tunnel-1.2.3

AppVPNTunnelForWindows12.MSG

incappticConnect.incapptic_Full-Ivanti-incapptic-Connect

Primary.Product-Ivanti-incapptic-Connect-1.44.0-1.50.0

Print.Guide

MI.product

EE.product

PrimaryMI.product

Primary.Product-Neurons-for-MDM-125

a list of users that you want to treat in the same way.

user group

a message or alert that is sent to the device. As per Apple, Push notifications to offline devices are based on APNs offline storage policy.

push notifications

a list of mobile apps you have made available for your users. Includes apps that users can download from public app stores and apps you intend to distribute using the device management system (In-house apps).

app catalog

collections of settings that you send to devices.

configurations

sets of requirements and compliance actions defined for devices.

policies

PrimaryMI.license2

an app distributed by the device management service rather than downloaded from a public app store.

in-house app

PrimaryMI.app

EE.app

PrimaryMI.license3

files that are published by and distributed to users.

content

a list of files that have been published by and distributed to users. A typical catalog might include sales presentations, images, spreadsheets, and documents.

content catalog

EE.license3

applications that are allowed on a device. A device that has other apps installed is considered out of compliance.

Allowlist apps

applications that are not approved for installation on a device. A device that has any of these apps installed is considered out of compliance.

Blockedlist apps

applications that must be installed on a device. A device that is missing any of these apps is considered out of compliance.

required apps

automated responses to a device that violates rules for managed devices.

compliance actions

PrimaryMI.license1

A third-party vendor translates this Administrator Guide into many languages. The accelerated release cadence of Ivanti Neurons for MDM means that sometimes there is a delay in publishing translated content. If your non-English Administrator Guide is out of date, please access the latest content in the English language by accessing the URL, http://[base Administrator Guide URL]/xx/all/en-us/LandingPage.htm, where [base Administrator Guide URL] is the address after http:// and before the latest Ivanti Neurons for MDM version number, and xx is the latest version number of Ivanti Neurons for MDM. For example, to access release 91 online help, the URL would be http://[base Administrator Guide URL]/91/all/en-us/LandingPage.htm.

If your language is unavailable

NewProdNames.Cloud

Ivanti Standalone Sentry 9.14.0 - 10.8.2 Release Notes

Primary.TitleLine

Configuring LDAP servers

EPMM On-premise Installation Guide

Revision history

New customer resources

New customer checklists

Deployment components

Internal corporate network rules

External and Internet rules

Additional firewall rules

Preparing for Android Enterprise device support

Enroll in the Apple certificate and iDEP programs

Purchase third-party trusted certificates

Preparing for Windows device support

Pre-deployment tasks

Ivanti EPMM appliance setup

Virtual Ivanti EPMM requirements

Installing VMware ISO

Installing Hyper-V ISO

Preparing a USB flash drive for installation

Mounting and installing the Ivanti EPMM ISO image on an M2700 appliance

Installing the Ivanti EPMM ISO image on M2250 and M2600 appliances

Installing Ivanti EPMM ISO onto an appliance

Signing in to the Ivanti EPMM System Manager

Configuring email integration

Changing port settings

Installing Ivanti EPMM

About the Enterprise Connector

Virtual Enterprise Connector requirements

Assigning the Connector role

Adding Enterprise Connector entries

Setting Enterprise Connector preferences

Configuring Ivanti EPMM for an Enterprise Connector

Installing the Enterprise Connector ISO package

Installing with the Configuration Wizard

Manually upgrading Enterprise Connector

Local user authentication to Enterprise Connector

Installing Enterprise Connector

M2700 Series appliance

M2600 Series appliance

M2500 Series appliance

M2250 Series appliance

Appliance specifications

VMware Tools setup

Outbound HTTP proxy set up

Third-Party Attributes

Ivanti EPMM documentation

Documentation resources

Statistic	Description
work	Statistics related to work orders posted by Ivanti EPMM, for example, an LDAP query from Ivanti EPMM is a work order from Ivanti EPMM to Connector.
posted	Number of work orders posted to Connector.
async	Number of asynchronous work orders posted from Ivanti EPMM.
solicitTimedout	The solicit is the empty request posted from Connector. Ivanti EPMM sends a work order in response to the solicit if the work order is queued. Timeout means the solicit pended until the timeout limit and Ivanti EPMM did not have any work order to post in response, therefore, it abandoned the solicit.
responseTimedout	Connector could not respond to the work order within the time Ivanti EPMM was expecting resent work orders reposted.
noConnectors	Ivanti EPMM did not process work orders because there are no corresponding solicits from Connector, or connector is off-line.
validationFailed	Internal processing error.
dispatchLatency	The latency required to dispatch the work orders, with min, max, and ave calculated using the specified number of work orders.
responseLatency	The time required to get the response from Connector after posting the work order to Connector.
realtimeCounters
pendingSolicits	Current number of waiting solicits in the queue from Connector waiting for work orders.
pendingWorkOrders	Current number of pending work orders in the queue waiting for Connector solicits.

Verifying the Ivanti EPMM connection

Understanding global statistics