After adding the enterprise service, you need to identify the IP addresses of the underlying infrastructure items such as physical servers, workstations, routers, web servers, etc. that are associated with that service. If you do not have this information, contact the support person for the enterprise service. The IP addresses are required for Auto Discovery.

 If you don’t know the IP addresses, there is another way of finding assets related to an enterprise service based on the name of the process or Windows service. This procedure is explained in the “Tag the CIs” section below.

Add an enterprise service CI to the CMDB

Identify underlying assets and their IP addresses

Primary.Company

Primary.Product

General availability of features depends on the license for your Ivanti Neurons environment. Meeting the requirements ensures that the licensed features will be available on your endpoints after installing the Neurons Agent.

Primary.Year

Primary.Product-Security-Controls

Primary.Agent

Primary.Tracker

Primary.ProductLong

Primary.Version

Primary.Version-2026.3

Primary.TitleLine

Primary.Guide

L10n.CompanyLegal

(Undefined variable: CoreConnectorReleaseNotes.BookTitleCore)

CoreConnectorReleaseNotes.BookTitleCore

FRS_VARS_Self.Neurons_ITSM_-_Administrator

FRS_VARS.ProductName

FRS_VARS.Self_Service_Mobile_portal

FRS_VARS.Company

FRS_VARS.Neurons_for_Facilities

FRS_VARS.Company-short

FRS_VARS.Neurons_for_GRC

FRS_VARS.Neurons_for_ITSM_Enterprise

FRS_VARS.Neurons_ITSM_-_Self_Service_User

FRS_VARS.Incident

FRS_VARS.Neurons_ITSM_-_Service_Desk_Analyst-Service-Desk-Analyst

L10n.Home-Home

FRS_VARS.Neurons_ITSM_-_Administrator-Administrator.

FRS_VARS.Service_Request-Service-Request

FRS_VARS.Announcements-Announcements

FRS_VARS.My_Items-My-Items

FRS_VARS.Knowledge-Knowledge

FRS_VARS.Request_Offering-Request-Offering

FRS_VARS.Mobile_Analyst

FRS_VARS.ITSM

FRS_VARS.AutoDate-June-01-2026

FRS_VARS.Neurons_platform

FRS_VARS.unified_product_experience

FRS_VARS.Neurons_ITSM_-_Service_Desk_Manager

FRS_VARS.Neurons_ITSM_-_Release_Manager

FRS_VARS.Neurons_ITSM_-_Change_Manager

FRS_VARS.Neurons_ITSM_-_Licence_Manager

FRS_VARS.Neurons_ITSM_-_Knowledge_Manager

FRS_VARS.Neurons_ITSM_-_Report_Manager

FRS_VARS.Neurons_ITSM_-_Project_Manager

FRS_VARS.Neurons_ITSM_-_Portfolio_Manager

FRS_VARS.Neurons_ITSM_-_Configuration_Manager

FRS_VARS.Neurons_ITSM_-_Discovery_Manager

FRS_VARS.Neurons_ITSM_-_Service_Owner

FRS_VARS.Self_Service_Portal-Self-Service

FRS_VARS.Neurons

FRS_VARS.New_navigation

FRS_VARS.Neurons_for_UEM

FRS_VARS.Neurons_for_MDM

FRS_VARS.Portfolio_Landing_Page

FRS_VARS.Neurons_ITSM_-_Service_Desk_Console

FRS_VARS.Service_Requests

FRS_VARS.Neurons_ITSM_-_Problem_Manager

FRS_VARS.Neurons_ITSM_-_Discovery_Analyst

FRS_VARS.Neurons_for_HR

FRS_VARS.Neurons_for_SOM

FRS_VARS.Neurons_for_PPM

FRS_VARS.Configuration_console

FRS_VARS.Quick_Action

FRS_VARS.HR_Administrator

FRS_VARS.HR_Manager

FRS_VARS.HR_Recruiter

FRS_VARS.HR_Analyst

FRS_VARS.Payroll_Manager

FRS_VARS.Demand_Manager

FRS_VARS.Mobile_Analyst_portal

FRS_VARS.Neurons_ITSM-_Change_Approval_Board

FRS_VARS.Neurons_ITSM_-_Release_Owner

FRS_VARS.Neurons_ITSM_-_Release_Review_Board

FRS_VARS.Change_Enablement

FRS_VARS.Service_Catalog-Service-Catalogue.

FRS_VARS.Neurons_Bots

FRS_VARS.Neurons_Bot

FRS_VARS.Graphical_Action_Designer

FRS_VARS.a_Quick_Action

FRS_VARS.Quick_Actions

FRS_VARS.Product_Name

FRS_VARS.Classic_Action_Designer

FRS_VARS.ITAM

FRS_VARS.Neurons_for_Discovery

FRS_VARS.Neurons_ITSM_-_Business_Unit_Manager

FRS_VARS.Neurons_ITSM_-_Guest

FRS_VARS.Neurons_ITSM_-_Knowledge_Engineer

FRS_VARS.Neurons_for_Healing

Cascading Style Sheet. Use to define how to display HTML elements. HEAT Service Management allows a limited amount of CSS control within the list highlighter.

Internet Assigned Numbers Authority. The HEAT Service Management software UI identifies time zones as they appear in the IANA time zone database.

IANA

FRS_VARS.CSM

FRS_VARS.AITSM

FRS_VARS.Cherwell_Service_Management

FRS_VARS.Article_Owner

MI.product

EE.product

PrimaryMI.product

a list of users that you want to treat in the same way.

user group

a message or alert that is sent to the device. As per Apple, Push notifications to offline devices are based on APNs offline storage policy.

push notifications

a list of mobile apps you have made available for your users. Includes apps that users can download from public app stores and apps you intend to distribute using the device management system (In-house apps).

app catalog

To run a discovery scan

To schedule a discovery scan

Add CIs through Auto Discovery

administrator-quick-start-guide

To import CIs in bulk

To add new CIs manually

To enable editing for CI records

To add an existing property to a CI

Add CIs to the application

To add a department

To add a location

To associate a location with a CI manually

To associate a location with a discovery scan

Create departments and locations

To create a user group

To create a user role

To select user-role access to modules

To add a new user

Create user groups, roles, and users

To edit client discovery options

To add a new client credential

Configure discovery options

Identify the enterprise service

Setting up an enterprise service map

To add new properties to a blueprint

Create the CI blueprint types

To move CIs to the CMDB

Move CIs to the CMDB

To create CI relationships

To add relationships between the enterprise service and associated CIs

To view the CI relationships in an enterprise service map

Create and view CI relationships

To tag a single CI

To tag multiple CIs

To view CI grouped tags

Tag the CIs

Business rules

To view a dashboard

Dashboards

To create and generate a report

To view a canned report

Reports

To export CI data to Excel

To create a custom export of CI data

Data export

  
 Ivanti Neurons for Service Mapping