Hardware and Software Requirements

application server requirements docid 9fnv6qd sgjosyyiw89qa web server requirements docid 9fnv6qd sgjosyyiw89qa database server requirements docid 9fnv6qd sgjosyyiw89qa reporting feature requirements docid 9fnv6qd sgjosyyiw89qa discovery requirements docid 9fnv6qd sgjosyyiw89qa client computer requirements docid 9fnv6qd sgjosyyiw89qa chat service requirements docid 9fnv6qd sgjosyyiw89qa application server requirements hardware docid 9fnv6qd sgjosyyiw89qa software docid 9fnv6qd sgjosyyiw89qa hardware component recommended cpu 2 core minimum 4 core recommended for heavy transaction rates and workflow/escalation usage ram 8 gb minimum, and more depending on transaction rates and workflow/escalation complexity hard disk 20 gb minimum free space (approximately 1 1 gb for files and the remaining space for log files) \<font color="#ff7f50">best practice!\</font> we recommend that you install in a location other than on the system drive (typically the c drive) software item supported version operating system microsoft windows server 2022 recommended (supported only with itsm version 2023 4) microsoft windows server 2019 microsoft windows server 2016 microsoft net framework microsoft net framework release 4 6 if fedramp feature is not enabled if fedramp feature is enabled, the required microsoft net framework release is 4 8 this requires the latest microsoft windows update web server microsoft iis release 7 5 microsoft iis release 8 0 microsoft iis release 8 5 (recommended) microsoft iis release 10 (windows 2016) web server requirements hardware docid 9fnv6qd sgjosyyiw89qa software docid 9fnv6qd sgjosyyiw89qa in multi server environments, each web server must meet these requirements hardware component recommended cpu 2 core minimum 4 core recommended for heavy transaction rates and workflow/escalation usage ram 8 gb minimum, and more depending on transaction rates and workflow/escalation complexity hard disk 20 gb minimum free space (approximately 1 1 gb for files and the remaining space for log files) \<font color="#ff7f50">best practice!\</font> we recommend that you install in a location other than on the system drive (typically the c drive) software item supported version operating system microsoft windows server 2022 recommended (supported only with itsm version 2023 4) microsoft windows server 2019 microsoft windows server 2016 microsoft net framework microsoft net framework release 4 6 if fedramp feature is not enabled if fedramp feature is enabled, the required microsoft net framework release is 4 8 this requires the latest microsoft windows update or that you download the following security patch https //www microsoft com/en us/download/details aspx?id=42327 https //www microsoft com/en us/download/details aspx?id=42327 web server microsoft iis release 7 5 microsoft iis release 8 0 microsoft iis release 8 5 (recommended) microsoft iis release 10 (windows 2016) database server requirements hardware docid 9fnv6qd sgjosyyiw89qa software docid 9fnv6qd sgjosyyiw89qa hardware component recommended cpu 4 core minimum your deployment may require more for heavy transaction rate and workflow or escalation usage ram 16 gb minimum; however, your deployment may require much more ram depending on transaction rates and workflow or escalation complexity hard disk \<font color="#ff6347">best practice!\</font> we recommend that you have separate volumes for the database and the transaction logs database 100 gb minimum free space for proper disk space sizing, use these guidelines application demo database 500 mb average disk space requirement per record (incident, problem, change, configuration) 200 kb for storing records more than three years old more than 60 gb average disk space requirement per record (configuration item) 500 kb for example, for 20,000 configuration items, we recommend a minimum of 10 gb 10 gb minimum free space this is the minimum transaction logs 60 gb minimum free space software if your deployment has the reporting feature installed, you must have microsoft net framework release 4 8, which requires the latest microsoft windows update or that you download the following security patch https //www microsoft com/en us/download/details aspx?id=42327 https //www microsoft com/en us/download/details aspx?id=42327 item supported version operating system microsoft windows server 2022 recommended (supported only with itsm version 2023 4) microsoft windows server 2019 microsoft windows server 2016 database management software microsoft sql server 2022 (supported only with itsm version 2023 4) microsoft sql server 2019 microsoft sql server 2016 microsoft sql server 2017 other software ifilters (required for full text indexing) an ifilter is a plugin that allows the microsoft sql server to index various file formats so that they become searchable download the latest version of the ifilter for the document type (these links are subject to change) microsoft office 2010 https //www microsoft com/en us/download/details aspx?id=5829 https //www microsoft com/en us/download/details aspx?id=5829 adobe pdf ifilter 64 release 11 0 01 http //www adobe com/support/downloads/detail jsp?ftpid=5542 http //www adobe com/support/downloads/detail jsp?ftpid=5542 microsoft sql server must have full text search enabled if it does not, the demo database will not load properly itsm application does not support case sensitive sql collation itsm application only supports sql collation of sql latin1 general cp1 ci as reporting feature requirements hardware docid 9fnv6qd sgjosyyiw89qa software docid 9fnv6qd sgjosyyiw89qa microsoft ssrs report designer docid 9fnv6qd sgjosyyiw89qa hardware component recommended cpu 2 core minimum 4 core recommended for heavy transaction rates and workflow and escalation usage ram 8 gb minimum, and more depending on transaction rates and workflow and escalation complexity hard disk 20 gb minimum free space (approximately 1 1 gb for files and the remaining space for log files) \<font color="#ff7f50">best practice!\</font> we recommend that you install in a location other than on the system drive (typically the c drive) software item supported version operating system microsoft windows server 2022 recommended (supported only with itsm version 2023 4) microsoft windows server 2019 microsoft windows server 2016 microsoft net framework microsoft net framework release 4 6 if fedramp feature is not enabled if fedramp feature is enabled, the required microsoft net framework release is 4 8 this requires the latest microsoft windows update or that you download the following security patch https //www microsoft com/en us/download/details aspx?id=42327 database management software microsoft sql server 2022 (supported only with itsm version 2023 4) microsoft sql server 2019 microsoft sql server 2016 microsoft sql server 2017 other software microsoft sql server reporting services (ssrs) microsoft ssrs report designer business intelligence development studio (bids) is a microsoft component used in creating reports and report templates for bids comes with microsoft sql express edition for on premise users, bids comes with microsft sql server license item supported version operating system microsoft windows server 2022 recommended (supported only with itsm version 2023 4) microsoft windows server 2019 microsoft windows server 2016 hard disk 5 gb minimum free space ram 512 mb minimum, 2gb is recommended processors x86 pentium iii compatible processor or faster (processor speed of 1 0 ghz or faster) x64 minimum amd opteron, amd athlon 64, intel xeon with intel em64t support, intel pentium iv with em64t support (processor speed of 1 0 ghz or faster) ia64 itanium processor or faster (processor speed of 1 0 ghz or faster) discovery requirements hardware docid 9fnv6qd sgjosyyiw89qa software docid 9fnv6qd sgjosyyiw89qa hardware component recommended cpu 2 core minimum 4 core recommended for heavy transaction rates and workflow and escalation usage ram 8 gb minimum, and more depending on transaction rates and workflow and escalation complexity hard disk 20 gb minimum free space (approximately 1 1 gb for files and the remaining space for log files) \<font color="#ff7f50">best practice!\</font> we recommend that you install in a location other than on the system drive (typically the c drive) software item supported version operating system microsoft windows server 2022 recommended (supported only with itsm version 2023 4) microsoft windows server 2019 microsoft windows server 2016 microsoft net framework microsoft net framework release 4 6 if fedramp feature is not enabled if fedramp feature is enabled, the required microsoft net framework release is 4 8 this requires the latest microsoft windows update or that you download the following security patch https //www microsoft com/en us/download/details aspx?id=42327 web server microsoft iis release 7 5 microsoft iis release 8 0 microsoft iis release 8 5 (recommended) microsoft iis release 10 client computer requirements hardware docid 9fnv6qd sgjosyyiw89qa mobile docid 9fnv6qd sgjosyyiw89qa software docid 9fnv6qd sgjosyyiw89qa remote control feature docid 9fnv6qd sgjosyyiw89qa bandwidth and latency docid 9fnv6qd sgjosyyiw89qa hardware component recommended cpu single core ram 4 gb mobile offers native apps for mobile devices for the android and ios platforms the app can be downloaded from their respective platform's app stores software see the browser compatibility docid\ bcnwb8nbmidrmgpicj5b4 for browser compatibility information there is a known issue during installation of the 2017 2 discovery client agent installation pops up windows warning for digital signature requirement from microsoft windows cannot verify the digital signature for this file a recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source to correct this, digital signature certificates have been updated however, ivanti recommends to apply updates to support code signing issues in windows 7 and windows server 2008 for windows 7, please make sure that system has sp1 installed and install kb from https //technet microsoft com/en us/library/security/3033929 https //technet microsoft com/en us/library/security/3033929 as per msdn driver signing has changed in windows 10, version 1607 exceptions / are cross signed drivers still valid? enforcement only happens on fresh installations, with secure boot on, and only applies to new kernel mode drivers pcs upgrading from a release of windows prior to windows 10 version 1607 will still permit installation of cross signed drivers pcs with secure boot off will still permit installation of cross signed drivers drivers signed with an end entity certificate issued prior to july 29th, 2015 that chains to a supported cross signed ca will continue to be allowed to prevent systems from failing to boot properly, boot drivers will not be blocked, but they will be removed by the program compatibility assistant future versions of windows will block boot driver to summarize, on non upgraded fresh installations of windows 10, version 1607 with secure boot on, drivers must be signed by microsoft or with an end entity certificate issued prior to july 29th, 2015 that chains to a supported cross signed ca reference https //blogs msdn microsoft com/windows hardware certification/2016/07/26/driver signing changes in windows 10 version 1607/ https //blogs msdn microsoft com/windows hardware certification/2016/07/26/driver signing changes in windows 10 version 1607/ if the certificate uses sha 2 or has sha 2 certificates in its chain of trust and it is being used to sign kernel modules, then please be aware of kb3033929, an update for windows 7 distributed through windows update on versions of windows 7 without this update, the kernel will reject signatures made with certificates that use sha 2, so they cannot be used to get a kernel module to load reference https //support comodo com/index php?/knowledgebase/article/view/1103/0/signing microsoft windows 64 bit kernel mode drivers https //support comodo com/index php?/knowledgebase/article/view/1103/0/signing microsoft windows 64 bit kernel mode drivers remote control feature for customers using the legacy remote control solution, this feature requires that your browsers enable either tls 1 0 or tls 1 1 to support the https connection between the clients and the remote control server bandwidth and latency for optimal application performance, we recommend a latency of 110 ms or below with a minimum of 1 5 mb/sec in bandwidth between the application server and the remote location client machines chat service requirements software requirements component name description redis the redis server should be running as a windows service where the installer is being installed microsoft sql server the database server should be available to store chat history and other statistics node js the node software should be installed where installer is being installed the node software is required to enable the server to run chat as a back end service points to note in the on premise machine, chat service is installed as a part of the appserver module installation while installer is installed as software and chat service runs on iis currently installed on prem node version 20 5 0 currently installed on prem redis server version 3 0 503 redis server installation guide navigate to the following path c \program files\heat software\heat\appserver\redis the c drive on your machine may differ depending on your system's configuration extract the redis file in the same location select the redis batch file and run it as an administrator verify that the redis server is present in the windows services option